I went to Jessica's Bridal and Formal when shopping for my wedding gown. At first the service was pretty good. The lady helping me find gowns was sweet and helpful. However, as the appointment went on they became very busy and it looked as thou...
gh they only had one person (maybe two) to help find gowns and be attentive to the other brides-to-be; there were at least 4 of us trying on at once with one person to go back and forth.
I finally tried on a gown I absolutely fell in love with. I "said yes to the dress," but I felt the dress had a spot on the front where a seam was messed up and it was a little too tight in the bodice. When I expressed my concerns and desire to order one size up, brand new, the owner came over and started talking me out of it, making excuses like, "We can't guarantee that another dress won't have the exact same problem," "If you go up a size, you'll have a hard time having it fitted. It's going to be too big. You just need to have this one let out," (costing more in alterations) "There's really no point in ordering it new because of one little spot," etc.
The longer we went back and forth, the more adamant and frustrated she became. But I was in love with the dress, so I took it.
I am a fuller dress size, and it seemed as though they were worried about selling the dress they already had if I ordered a brand new one. It was just very unprofessional to tell a bride-to-be she can't have what she'd really like, and make her to feel bad for wanting it in the first place.
I took the dress, determined to be ecstatic about it. Then the bad experience continued a few months later when I called to schedule an appointment for alterations. I was NEVER told at any point during my first appointment that they did not have an in-house alterations department. When I called to schedule an appointment I was told they didn't and given the name of two ladies who they could recommend, one in Jonesboro and one in Bay. By this point I was extremely frustrated.
I chose to call the seamstress in Jonesboro. She was very pleasant most of the time. Her shop was located in her home. But I would not recommend her to anyone.
She requires payment after each appointment for the work that she does, which I have never heard of. Most require payment only after their work is finished, in case you are not satisfied. In any event, she was very unprofessional as well, although nice.
At one point she canceled our appointment and just forgot to call me and reschedule for almost a week. I ended up having to call her and reschedule. She had forgotten what we had done on the dress, forgot to call me back, and didn't even know when I needed it finished for my wedding (two weeks away). The day we rescheduled for, she called again to cancel because another client had been late, instead of canceling that client and keeping her other appointments. That day she said, "I know you need this dress done by next weekend. I don't usually work on Sundays or Mondays, but I guess I will for you to get it done." Even though it was entirely her fault for canceling on me! By the end of it, I was out a ton of money, with a lop-sided hemline that had to be redone, misplaced cups and a bodice that was still too tight. This situation may not happen to everyone, and some people may have had a nicer experience, but I would not recommend to risk it.