Please read if you are planning on working with this company:
Completely disrespectful, and terrible service...
Planning a wedding can be very stressful for a bride, and can become extremely costly for a couple.
Therefore, when choose a venue,... you want to trust that they will provide everything that you're paying for. This company did not. Jimmy Dee entertainment was the worst and by far, the MOST DISRESPECTFUL vendor I have ever dealt with.
I spoke to a representative who assigned me a DJ once my balance for services was almost paid off.
The DJ and I spoke about two weeks prior to my wedding, and we had gone over all the necessary documents that they request for you to fill out.
I made it very clear how important it was that the surprise video montage be played prior to our introduction to our reception, and the few dedicated songs I listed to also be played.
I spent an extra $500 just to have the montage played, so that everyone who was there could feel very much a part of our wedding.
Unfortunately, it did not go that way at all. The video was cut off before the end, and multiple guests did not get to see themselves in the video. Also, I had to make multiple trips to the DJ booth just to ask (the three DJ's) that they play my dedicated songs- which most were never played including the dedication I made to my mother.
The screens at the DJ booth also had my name misspelled until the very end of our reception.
The DJ played whatever he wanted and completely disregarded my requests.
I cant tell you how upsetting it is to pay an upward of over $3300, to get everything but what you asked for.
The absolute worst part is that once all was said and done, we thought it would be a good idea to let Jimmy Dee know what happened so that this doesn't happen to other couples going forward . We advised them of the issues, very politely, and this was their response to us:
"Hey Drew and Melissa,
As the claims are not congruent with reports from our team, we are gathering as much information as possible (i.e. exact playtimes, lengths of files played and list of songs played) to ascertain the truth. In the meantime, focusing on moving past the situation, I heard you guys had an awesome wedding. Aside from one of your guests having a bit much drink and breaking some of our equipment, the team said they had a great time partying with you. Once I can extract the music lists and data from the event, I will be in touch.
Alex
I had never spoken to this person before, nor had anyone discussed damaged equipment with us. After I responded to the email, and let them know that we were simply informing them of what happened, they quickly retracted and said that they didn't expect us to pay for any of the damages. But, what damages, but they just wanted to get the truth? As if we were lying? And how quickly things turned around rather than apologizing for the insufficient services rendered- and just be polite?
I am writing this review so that you (bride) do not have to go through this. It's hard enough to plan and make sure everything falls into place, let alone deal with people who are unprofessional, and could care less about your wedding.
Good luck with your wedding. I hope this helps!