On reading the other reviews, I think Jolly Edition used to be outstanding but their service has gone way downhill. I also dreaded writing this review because they are a two person, husband and wife team, and I have great respect for that, but ...they do not deliver what they promise. Laura's artwork is whimsical and beautiful, which is what attracted me in the first place. Unfortunately, it was like pulling teeth to get them to listen to my ideas- another reviewer mentioned fonts- I specifically asked for a mixture of print and script in different sizes for emphasis. After two rounds of communicating this to them, they only managed to change the sizes- there was no mixture of styles. The font was also clearly computer generated, not hand painted, so it's not as if it was a huge change. This is only one example of many other issues. I understand that when something is custom, there can be differences. But this went beyond that. In addition to design problems, timing was a huge issue- Laura emailed during one iteration that she couldn't get to the post office to mail the invitations. I emailed that fedex will pick up at your home!?! Really? In addition, Laura will never speak on the phone- only her husband Tom will- so it's sort of playing telephone in terms of communicating with her. She will respond to email. All I can think is that something is going on in their lives and their business is suffering for it. It's too bad because, judging by their past work on their site, they used to be great. The final straw was when, after repeated assurances that there was plenty of time, I was forced to print the table, escort and place cards myself because they wouldn't get to me in time if printed by them. Very disappointing.