Wow - where do I start?
We were married on October 12, 2019. It was the perfect Fall day.
I contacted Jordan pretty short notice to inquire about their joint photo/video services. She said she was already booked but her husband, Aaron, who doe...s the video would be available. GREAT!
We didn't have time to discuss 'visions' because we are not in the same state - the first time I met Aaron was the morning of my wedding.
Everything was fine and dandy, however he was lingering in my dressing room which was a little awkward.... I didn't even want my best friend in there, why would I want this man I had never met...? My mother-in-law had to ask him to leave so I could get into my dress...
ANYWAY - the night goes on. Yaddi yadda. everything is fine... or so I thought.
October 29th. I reach out to Jordan, "Hey! I meant to check with your husband before the end of the night but was curious as to a time frame for the videos" .....I get nothing back.
Again, on Nov 4th, "Hey! just checking in!" Finally I get "Our contract allows up to 16 weeks for the full product to be delivered. we edit in order of our calendar, and always try to deliver sooner".
January 5th they post a little teaser video - that we weren't super thrilled with but ok. I reach out again, "Wow! What a fun surprise to see our video! Wondering if there will be more? The day was such a whirlwind, we don't remember anything!"
She says, "yes the highlight video is included in your package along with the ceremony and another longer 'story-telling' video"
Ok - cool
February 1st - our 16 week due date - comes and goes.
Feb 18th, I reach out "Hey! Hope you are well, checking in on the remaining videos - we are anxious to see them!!"
No response.
Friday, Feb 21st "Checking in again...." (I start getting annoyed here)
FINALLY! "Hey girl! I just checked with My Husband and I was under the assumption that he would message you, but he's not FB friends with you. He said he will have them finished this weekend and send over the links!"
Friday Feb 28th "Hey, so we are getting kinda peeved... I was under the impression that we'd have videos last weekend... 3 weeks after your contracted 16 week allotment. Also, we have family members who will not be able to view these videos digitally, my parents are requesting some DVDs be made and sent out, Please"
Feb 28 (9 hours later) - "Hey girl! He's currently uploading everything to Vimeo for the digital copies, so I will send you those links once the uploads are finished. We have never given hard copies vie DVD, so he will have to figure out how to make that happen/find a DVD Burner 😀"
Finally. MARCH 11th! We get our 'video'... I'm not sure if you've ever SEEN a wedding video but what we got was not it. It was 5 clips of the day's events.
March 17th we had a phone call with Aaron to explain our grievances and explain that what we received was not what we were expecting... at all... Including zero drone footage (that is included in the package barring any weather issues) because his equipment was 'broken'.... So he sent all of his unedited footage to my husband. I'm so over it at this point, I still haven't even looked at it.
Also - never received our DVDs for the family members, but that's ok... I'm too embarrassed to show them what we got.
I'm just thankful I got SOMETHING to look back on and remember my day. What we paid for is not what we got and I'm astonished that we haven't received even the OFFER of any sort of refund.