Jump Start DJ's & Photo Booths

try and work things out to do a better job, and admit to some things that we can improve upon. But, when there are facts in dispute, we feel the responsibility to respond. The DJ let me know right after this weekend, that this barn ceremony & wedding reception didn't seem to be planned out very well. I get that many couples haven't had to plan a major event before, so it's understandable that they don't always get all the details in order and there might be some confusion about what and when things happen in the details. So it is important to get help from family, friends, and planners prior to the day to help organize. That being said, it is also part of our job to help with the day and keep things on task, keep in contact with the other vendors like photographers, and help with the flow as best we can, but we aren't wedding planners. As the bride mentioned, from the start we had to basically run the ceremony since no one else there knew what to do. But we don't mind, we have done many ceremonies, and our goal is also to be helpful where we can. But also knew we had our hands full among other things when after the bride and groom cut the cake the parents asked the DJ at this wedding to help cut and serve the wedding cake to tables since there wasn't anyone else assigned to help. That's a first (& last)! It seemed like no one there had any idea on what to do next, so naturally they lean on the DJ. But we can only do so much within our duties. We did follow our timeline of events---by announcing what comes next and letting guests and wedding party know of the regular things that happen at a wedding. That's part of our job. Our other aspect of our job is the music. We were following instructions from the paperwork that the bride filled out for music during cocktail hour and dinner. The groom said he'd rather here "bleeping" anything other than what the DJ was playing, even though the bride filled out the music forms for us, so there must have been some miscommunication between B & G about what gets played and when. They did want a lot of country music, which is cool with us. Their total playlist that they filled out consisted of 32 songs, including special dances. We played 28 of their 32 songs, which is 87% of their songs. The bride stated "only to not have a single one played", which is just not true unless 87% = 0%. We have the play log from that night to prove it. Their entire night lasted about 6 1/2 hours, so the DJ has to fill in the rest of the music with fun music from all genres including 80's & 90's, and take requests. Not just country. If the B&G wanted ONLY country music the entire night, then they would have specified that before the wedding day to us and we could have prepared an "All Country" list in addition to their printed requests. The DJ also DID PLAY their last song of the night when he was supposed to--that's on the play log as well. They didn't fill out any type of "Do Not Play" list to give to the DJ, which they have the option to do, so we weren't aware all the songs they didn't want played. In addition, the DJ stayed and played a little more music after the last song so people could hear music as they cleaned the barn. Finally, we were made aware that there were some family dynamics in play here before the wedding day that may have had an effect on their overall enjoyment of the day, so I am not necessarily as surprised by this particular review as we had some indication that things might be a little uneasy the day of. Thank you for reading my response. Sincerely, Chris Delgado Owner of Jump Start DJ's & Photo Booths

ollow up with her, so it was a bit of a surprise for me to hear. Shawn has DJ'ed weddings for more than 7 years, so it surprises me to hear some of the things that didn't go so well. What is true, is that we dropped the ball on connecting with Michele plenty of time before her wedding, as we told her we would so that all the details are taken care of weeks in advance. DJ Shawn had all of her forms to review with her weeks ago, and dropped the ball in connecting with her. That should never happen, and I will work harder to see that all aspects of customer care from the booking stage until the last song is played are given more attention. As the owner of the company I am ultimately responsible for everything Jump Start DJ's does or doesn't do, and in this case that means fixing the things that need fixing so that we live up to the stellar reputation that we have worked so hard to achieve. Lastly, we welcome all feedback at all times, and even though this wedding review rating isn't up to our usual standards, it is a necessary component of our business so that we can address it now and in the future for all our wedding couples. Sincerely, Chris Delgado Jump Start DJ's and Photo Booths-Lansing

he good of the reception. I love the fact that this bride also highlighted the positives, using phrases like "Above and Beyond" "Wonderful" and "Incredibly Flexible". As for the playlist, we have three playlists our customers can make, Love It, Like It, and Do Not Play. Depending on the feel of the dance floor, requests from the guests, lists from the bride and groom, and our own experience, we try to accommodate all of the music requests the best we can. Sometimes we don't get to every song but we try. Our of 6 hours of music there were only several that didn't get played, so that's a pretty good effort. We're always trying to do better. Glad she thought we did a good job, though. "I'd hire Jump Start DJs again for their customer service and adaptability." Thanks! Sincerely, Chris Delgado-Owner

ed who her DJ was and I made the mistake of telling her the wrong DJ without checking the schedule back here in Michigan. But, I reassigned my seasoned DJ Tim to cover this wedding and Tim always does a great job, you can read some of his reviews here and on Wedding Wire. And yes, of all things Tim was diagnosed with Kidney stones the day before the final meeting and in the hospital overnight, but he drove from Kalamazoo to Lansing to meet this couple right at their venue as soon as he recovered. As a wedding DJ it's our duty to play a mix of requests from the bride and groom, guest requests, and use our judgement to read a crowd and play music that is familiar to most people. We didn't play 100% of their requests, but after looking at Tim's music log from his Macbook Tim played 42% of ALL requests, because not all of the songs were danceable and sometimes it's a judgement call. The DJ mixup at the beginning was 100% my error, hopefully we made up for that, and I am glad this couple liked us enough to still give us 4 out of 5 stars!! Sincerely, Chris Delgado-Owner