Juniper Preserve

My fiancé and I were very excited to find Pronghorn. They had the facilities to accommodate guests in one place so we could enjoy our wedding week with our family and friends. I’d like to keep my review as succinct and fair as possible, so I’ll jump right in. The positive: The venue is beautiful. We were looking forward to an island ceremony with a mountainous background and moving to the indoor/open air reception area. The hotel would accommodate all our guests, allow us to gather for days at the pool, play sports, etc. Holding one wedding per day gave us piece of mind that we wouldn’t be fighting another couple for space or staff. When the pandemic hit, they were able to postpone our wedding to the summer of 2021 without penalty, which was appreciated. The negative: We had four wedding dates pulled from under our feet. Between the summers of 2020 and 2021 we would be deciding on a date, held for us, and then be told it was booked by another group. Throughout the process, we worked with seven different contacts at the venue, having to continually catch people up on our plans for the wedding date. There were consistent issues with hotel reservations; different rate quotes, wrong cards charged, reservations being moved without notice, and guests not being able to reach anyone to take a reservation. We reached our breaking point while working with the Director of Sales and Marketing and the complete lack of professionalism. Our emails went unanswered, we had to set up conference calls and reserve calendar time from our side, appointments weren’t held, flippant emails were fired off without any research, among other customer service concerns. In trying to reach the General Manager, Spencer Shaub, I phoned his office seven times but was never able to get past his assistant. He had no interest in speaking with us or working out our concerns. When employees at the Director and GM level have no interest in the customer experience, we were ready to walk away. A final positive or two; Although we were put in contact with so many different coordinators at the venue, they were sweet and did their best. Additionally, Sarah Hanson (GMs Executive Assistant), was kind enough to return phone calls and attempt to get interest from the General Manager. I appreciated her work at a very difficult time. If I chose to dig into the past 18 months, I could have written a multi-page negative review. In short, our experience left us exhausted by the process and dreading communication with the resort in any form. We wouldn’t want anyone’s experience to be ruined as ours was. I implore you to seek options elsewhere.