This is the only vendor than underwhelmed me with their services. It started in the beginning when it took days for Kisha & her assistant planner Megan to get back to emails but I chose to ignore the little red flag I felt in my gut… We technic...ally hired her for “partial planning” b/c by the time I found her, I had already booked all the big pieces including: ceremony venue, officiant, reception venue, caterer, photographer, hair & make up. So the only vendors I needed some help with were the florist & the DJ. She included in her “partial planning” was the “event design” where she presented me with 3 options for flower arrangements, escort cards, etc. I DIYed most of the pieces for our wedding. Nothing she presented me with was anything I had never seen before on this website or wedding blogs but it fit with the overall look I wanted for our wedding. Either way, I knew I needed someone to set everything up & take everything down the day of the wedding.
The day of the wedding, our ceremony & reception were set up perfectly. I was very happy with how everything looked. Kisha had 4 girls working at the wedding & although I do not know how much they did & how much the caterer set up, it all looked exactly the way I wanted it to. That being said, there were FIVE people from Pure Ambiance working our wedding. Yet, many of my guests were not directed where to go for cocktail hour, they were not instructed on what to do with our “thumbprint tree” (and I was told someone was going to stand next to it to go over it), and when questions were asked, they weren’t always answered nicely. My mother asked one of the girls where I was & she shrugged & said “How should I know?”. All of them ate before all of my guests got to go to the buffet line. MY SISTER was behind them in line & I think it was completely inappropriate. If I were working at someone’s wedding & noticed that the MOH was behind me in line, I would have moved.
At one point, I was pulled aside from dancing with my guests to be asked if any of the desserts had nuts (I did not know) & then I asked if any of my guests were allergic. No… one of the PA girls wanted to eat dessert & wanted to know. Isn’t the solution to that question very simple? Ask the caterer OR just don’t eat dessert. Yes, I have to feed you & I did (even before all my GUESTS ate) but you really don’t need to sample all of the desserts if you aren’t sure which ones have nuts. And who stops the bride to ask that type of question when you are the planner?
So many of my guests made comments about how all of them sat the whole night & looked like they were guests at our wedding, eating, drinking, & chatting it up all night. At the end of the night, we had already discussed having them pack everything up so my parents could bring home. I had 26 lanterns that were put together & they wanted to put all the lanterns in the car w/o breaking them down. My mother had to ask them to please take them apart & put them back in their boxes.
I emailed Kisha about my feelings especially since I was going to be writing a review & I got an email back explaining her feelings, & I appreciated it & thought it was professional. Overall, I do not think their services are up to par to the cost & I would not recommend her or her “staff”.