Kapturly

r something. He clearly had no idea what he was doing. -Photographer closed a door in my mother in laws face while taking groom room photos -Photographer refused to give me a first look picture with my dad, even after insisting we would have time. "Too bad, you're not getting it" -We were late for ceremony and reception because we are on "ish" time according to the photographer -When my husband was trying to get photographer to hurry up, he was told to shut up (in front of the whole bridal party) -Photographer set up a tripod right behind my mom at the reception and poked her repeatedly trying to get her to move -We did not get half the family photos we wanted because photographer was taking too long and too busy complaining about everything -We had to hold our OWN FLASH while she took photos at night -The best part is 5 min before the ceremony the photographer started crying in my face and threatened to leave -Photographer was rude to every wedding guest -Insulted groom multiple times I'm sure there's more but I just want to warn you guys. Peggy and Terry ruined our wedding. I contacted the company and they won't give us our money back because "they got the photos". They clearly don't care about customer service or making the bride and groom (the ones paying them) happy on the biggest day of their lives. It took "management" a week and a half to get back to me and say "sorry, but we took pictures and we're doing nothing else". Hiring kapturly was the biggest regret of our wedding and I will tell everyone I can so they don't make the same mistake as I did.;

d my expectations. They don’t charge for travel fees and they worked with me to pay monthly. The photographer and videographer got in contact with me to go over wedding details and to go over any requests that I had. They captured every moment I could ever dream of. They always got in contact with me after the wedding to tell me the editing process. The final product came out to be so beautiful! Thank you so much Kapturly!

t compared to competition. Great value for the quality and service!

e and had great service. I got my wedding video in 29 days and loved it!

I highly recommend

thout my knowledge my contract was brought to Kapturly. My first frustration is that there was no communication about this change of companies, as after the wedding I was continually asking Tolman for updates about my photos which is when they realized they had no record of my wedding. I reached out to Dillion through communication channels we had previously used to discuss contracts and packages related to Tolman and never got a response. It took months for me to receive my media, leading to frustration number two; it was poorly done. I received my wedding video and quickly noticed that the vows had not been edited in, which I had requested. There are also clips of empty cake and cupcake stands in the video, which is frustrating because in the raw video clips sent to me there are clips with the dessert room fully decorated. Weeks later I received my wedding photos which led to more disappointment. There was dirt on the lens the photographer used, which led to a black spot in about 50% of the photos I received. I contacted the editing team about corrections, and a week later got photos that were edited to make the spot more noticeable (pictures where the black dot is turned into a rainbow). I immediately contacted the editing team again to raise concerns, and am still waiting for correctly edited photos. After being completely disappointed that Tolman didn't have a record of my wedding, I looked into Kapturly and realized that there is a considerable price difference between what I thought I was paying to Tolman and the prices listed on the Kapturly website. I emailed the other co-founder Logan about these concerns after waiting weeks for another re-edit to be sent to me. He responded quickly to let me know that he would look into things for me, stating we would talk again on Friday. It has been three weeks since his initial emailed response, I have heard nothing from him or anyone else regarding my photos. It is now October 28, my wedding was July 3rd.

in.

ely recommend them!

red a half-finished video that didn’t include a good portion of the wedding, reception or any audio. The first image wasn’t even of us or our wedding. It was just really sloppy. After another 6 weeks of texting back and fourth with a representative and being told that my video was “in final quality control” over and over and over, I requested a refund and started searching for someone else who could edit the video. After another week of asking for refunds they finally delivered a decent video. Eventually we got what we paid for, but it took months of badgering to get any updates on our video.