About this vendor
It all began with an idea that your shoes should not only be beautiful, but they should also capture your style and unique story. We are proud to offer a collection of hand-made wedding and special occasion shoes with an exclusive patent-pending personalization technology. Our personalization technology makes it easy to create one-of-a-kind shoes with a bride’s personal message. With hand-selected designs, fonts, and colors to choose from, she can express herself beautifully. Not only are these shoes perfect for the bride to tell her story by adding a special word, her new last name, her partner's name, or her wedding date, but it can also be a unique gift for her bridesmaids, mother of the bride, or mother of the groom. We all have a story, let us help you tell yours.
Details
Accessories
- Shoes
Business Attributes
- Woman-owned Business
Reviews
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3.8
out of 5.0248 reviews
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I ordered the Lola Ivory Wide shoes from Kate Whitcomb, and customer service was not able to give me an estimate of when they'd be back in stock. They have since stopped responding when I requested another pair of shoes instead. I was excited about these shoes, but unfortunately have had issues with the customer service.
Shoes were cute but didn’t fit. I returned them to the company, only tried on on carpet or they wouldn’t accept anything that was scuffed. Shoes were returned 2 months ago. There is ZERO customer service and they STILL haven’t refunded me for them! STAY AWAY!
I was struggling to find a vendor that sells beautiful low (1.5- 2) inch block heels. I wanted pearls!!! This is important to me because my fiancé is only a few inches taller than me and I did NOT want to change our height difference lol.
One of my most dear friends recommended Kate Whitcomb. They have beautiful shoes. I was so excited to order.
I ordered my shoes in a size 7 (my shoe size for 10 years). They are gorgeous and arrived in perfect condition. I tried them on (on carpet) and unfortunately, they run a half size big. This was disappointing.
I’m giving four stars because there is no exchange process (you must return and reorder the shoes), returns must be approved online, communication takes 48 hours, you have to pay for shipping both to buy the shoes and return the shoes, and all of this adds to a bride’s mental load in the last few months before the wedding.
I SO appreciate supporting a seemingly small business. However, they should communicate the size issue on each effected pair of shoes page in bold “this pair tends to run a half size large. Order a half size less than your typical size.”
We understand completely and just need to know in advance of purchase. This would reduce returns on their end and improve the customer experience.
There is a very specific return process so make sure that you try your shoes on with clean feet on clean carpet! And buy them in advance as returns need to be approved and it takes more than 24 hours.
However, shipping was LIGHTNING fast. I appreciate that.
Please please please do not buy your wedding shoes from this website. They are extremely poor quality and we are awaiting our refund.
There was glue on the back of the shoe and the tissue paper the shoes were wrapped in is currently stuck to the heel. Gems were on random spots of the lace that clearly didn’t belong. The gem pieces were glued on and there are huge spaces of white with no gems. I could go on and on. These were extremely disappointing as I had my eyes on a pair for MONTHS. Please DO NOT BUY FROM THIS WEBSITE.
These are beautiful shoes. I do feel that they run a half size big - my daughter wears a size 7 normally and we had to send the first pair back for a 6 1/2. There is a very specific return process so make sure that you try your shoes on with very clean feet! Very classy, memorable shoes for her wedding!
I’m so disappointed with this company. The shoes looked beautiful and reasonable online so I ordered a pair. Shipping was pretty fast. They arrived with visible orange glue all over the straps. There was so much glue, it was on the crystals and pearls. I couldn’t just return them. I had to request to return. I requested and selected the option that they were faulted. About a day later, they emailed to ask what was wrong and to send pictures. I did right away. Another day later, they responded and apologized. They said there was a problem at the factory and that batch was bad. Why weren’t they checked before sent? I asked that they refund me. Another day later, they responded and said I could keep the shoes for half price or return them for a refund. I asked to return them for a full refund since they were unwearable as is. Another day later, they refunded me. When I asked how to return them, they said no worries, keep them. Why were they going to charge me half price if they didn’t want them anyhow? So disappointed.
Beautiful wedding shoes! I'm really glad they had flat options too since I didn't want to wear heals. The size I got was a little too big, but they made exchanges easy!
I was having a hard time finding cute wedding shoes with a low heel, which is how I found Kate Whitcomb shoes! I ordered the Evie pumps with a kitten heel and they are so beautiful! They seemed to run a little big though so I returned them to get a half size down. Communication with Kate Whitcomb has been prompt and my order arrived really quickly, so I’m hoping the next size down works! Although the return process is more complicated than other vendors, I have had a good experience with them so far and would recommend giving them a try!
These are the most unique beautiful shoes ever! I am so in love!! I can’t wait to wear them at our wedding!
Ordered the Leah Blue and they were super cute! I was looking for a color that was a little different and not a huge heel, and they were perfect. Very comfy too.
I purchased the Arielle flat in my size 7. Such a beautiful pair of flats and I love that it even comes with a pink satin bag to keep them dust free! I would like to mention that on the website it says these run big. That’s not that case at all for me, they are actually too small and my fiancé noticed that before I did even. The toe strap is rather tight as well. I am ordering the half size up and hopefully that will be perfect!
Got my shoes and love them! Great quality. They were a tad too big so I emailed the company and got a quick response with a resolution.
I purchased the Aya Ivory shoe, and they were beautiful, but a tad too small. I am returning them for a different shoe, and the return process is not easy, plus you have to pay for shipping twice. Hoping the new pair fits better for my big day!
I ordered a pair of the Paulina Ivory shoes because they're a perfect match for my dress! When I received them they were beautiful. Unfortunately the original size I ordered was a little too small, so I had to return them. I am hoping to reorder them in another size though. Like others have said, the only downside is that you can't do a simple exchange. Instead, you have to send back the first pair and then completely reorder a new pair, while paying the shipping fees again. They were very easy to communicate with though!
I ordered the London Ivory shoes. Beyond comfortable and cute! I can be either an 8 or 8.5 dependent on the brand. I opted for the 8.5 first. Unfortunately, they are slightly large so I had to purchase the 8's and will be returning the 8.5 pair. Very impressed with how the shoes came in, you can tell they take pride in making sure each pair is never worn and returned as they place a protective film on the bottom! Highly recommend these for your big day! Excited for my smaller size to come in.
Love the rhinestones on the heels I order. Very good quality of shoes. I would definitely highly recommend and I will order again from this vendor.
Emailed me back right away to help me with my exchange! The first pair I got were beyond gorgeous and comfortable but didn’t end up matching the style of my dress right so got a different pair that were perfect!
Shoes are very pretty. I haven’t had the opportunity to wear them yet as I am returning them. Unfortunately this company does not complete exchanges. You must pay a restocking fee for your return & then purchase a new pair. + pay for shipping again. It’s a terrible process but here we are. Planning to repurchase these shoes in a different size Customer service of some assistance.
Happy to report back after wearing!
I have been eyeing the Skylars for a while and decided to finally order them. They are a pretty shoe but they do run big so I had to return and purchase a smaller size. From just the try on, the shoes were comfortable, so hoping I can last all night the night of my wedding!
Really comfy and cute wedding shoes! I was obsessed with the Abbie style. Super cute! I wish they did half sizes but definitely a good option for the big day.
Most beautiful shoes I have ever seen! I am bummed I have to return and repurchase due to the shoe running big. I recommend sizing down a half size when ordering the Lola heels. I can not wait to wear these at my wedding.
They are so beautiful but we’re too small! I contacted the company regarding a refund/exchange and they were quick to respond and very helpful. I wish they had fit because they were so sparkly!
The shoes are so beautiful and the detail on them is so amazing! They’re super comfy and their customer service is super helpful!
Absolutely loved wearing these shoes for my wedding ceremony! Super comfortable and didn’t hurt my feet. Loved all the different designs!
Great customer Service and adorable shoes. I ordered the skylar ivory in size 7, I should have ordered in a 6.5. Usually I will buy a 7 in most shoes but I'm beginning to think I have to buy heels in a 6.5. These are so pretty and will match my gown perfectly. The box is also amazing. I was really impressed with the presentation and elegance of the box and bag provided. And when it came time to request an exchange the customer service provided has been excellent. Its really refreshing to see an online store be so accommodating, other brands I've bought from online have left me with no solution to getting my money back. However I am ordering a new size to fit me perfectly, and I will be advising my friends and family that they should order from Kate Whitcomb as well!
Really nice look and feel of the shoes. They are comfortable and appear to be pretty sturdy. I would note that they seem to run on the bigger end however, I’m in the process of exchanging for a smaller size and hopefully they will fit well enough.
Beautiful shoes. A bit tricky to exchange.
I have been eyeballing these shoes for a while. I ordered a 10, but they were too big. After talking with someone from here someone found me a 9. Fingers crossed they work! My only feedback is the detail in the back. There’s a gap where it looks like it may be coming undone or off. I’m hoping the next pair don’t come like that. But I just love the look of the shoe!
Lovely shoes, but I ordered a size too big. I'm excited to get it on my size! The quality so good and very comfortable, the bag that comes inside the writing was a little blurry and the quality not so good compared to quality of the shoes
Loved the Evie wedding shoes! They were exactly what I was looking for. I would buy here again.
In the process of re-ordering for a 1/2 smaller in the same shoe. The shoes arrived nicely packaged. They are on the narrower side, but I immediately noticed a difference in better level of comfort from other brand shoes.
The shoes are beautiful and comfortable. I am excited to wear them on my wedding day!
Shoes are absolutely beautiful! Just a size too big
Shoes arrived in great condition and the customer service team has been very helpful!!
I purchased the Lillian Ivory shoes with a bow on the back of the heel and absolutely love them! I wore them for my bachelorette party and received many compliments and my toes never felt smushed all night long! I intend on wearing them to my bridal shower and on my wedding day!
Shoes came in with stains EVERYWHERE, and they smell. Don’t waste your money here.
The shoes came fast!! Love the show but was a half size to big. Contacted customer service and provided pictures to show they had not been worn as requested. Completely understand this request as people will try to return used items. Just received my return label. Customer service was excellent to work with. Highly recommend! I can now order a half size down.
Beautiful shoes, but even better customer service! I wanted a pair of shoes in a size that was sold out online, so I emailed them and they said they had one last pair in the warehouse and set up a special payment portal so that I could purchase them. They were delivered so fast and I'm so glad I was able to purchase them in my size.
Do NOT purchase shoes from this company. 1/3 pairs I bought were gross and appeared worn. I returned another pair because the color didn't match my dress.. the return process is ambiguous, and they only correspond via delayed emails. They finally sent me a return label (after I sent detailed pictures), and it has been almost a MONTH since I sent back the shoes for a refund. No email. No confirmation. Over $270 was spent, and still no word on a refund.
If you end up purchasing a pair.. only buy one pair and hope it's in good condition because you may not get your money back. WOULD NOT RECOMMEND.
Shoes are beautiful and well crafted. They came very quickly as well. They do run on the narrower side so it’s something to keep in mind. Would 100% recommend this company
Beautiful wedding shoes. Very classy look!
Wedding shoes were beautiful and comfortable upon trying on, just 0.5 size too big, but customer service responded promptly and was very helpful! Can’t wait to get them in the right size! Will look beautiful with my dress!
I purchased the Leah Ivory Kate Whitcomb shoes for my wedding day, and I couldn't be happier! They are absolutely beautiful and SO comfortable. I’m normally a size 9 and they are a little big so I will be exchanging for an 8.5, but they are definitely worth it! The packaging was beautiful as well and they come with a little bag to put them in. Will definitely be recommending to others!
I really liked the shoes so comfortable and unique.
However they do run a bit big so I am having to return and get a larger size. I will say however the process to get a larger shoes size is a bit of a hassle and you do have to pay a return shipping fee. The shoes were so lovely I think it will be worth the effort to return and get a new size.
I ordered the Hope Ivory block heels and love them! They are so comfortable and easy to walk in. I will be wearing them on my wedding day. I found the sizing to run a little big, I went with a half size down from my regular size.
LOVE these shoes! I was hesitant to buy my wedding shoes on the internet, but couldn’t stop admiring the Paisley Ivory style on this website. I’m so happy I decided to order them because they are absolutely gorgeous, delicate, unique, and COMFORTABLE (which was a must for me)! They make my dress look even more beautiful and make me feel like a real-life Cinderella. They were also packaged with extreme care and shipped very quickly! However, when I had to exchange them for a half size smaller, the return process was a bit tedious. Still totally worth it! I cannot wait to show them off on my big day! Thank you!
I purchased the Leah Ivory Kate Whitcomb shoes for my wedding day, and I couldn't be happier! They are absolutely beautiful and SO comfortable. Will be recommending to all my friends :)
Cute shoes and great customer service! I accidentally ordered the wrong size and they were quick to answer.
I love the shoes and have not been able to find any quite like the Valentina pump. The bow and rhinestone detail is my absolute favorite.
Shoes were absolutely beautiful. However, sizing for this one was a little off.
Great quality shoes! I fell in love with one pair and they are everything I could have wanted! So pretty and comfortable too!
My wedding shoes are beautiful and I can tell they are a good quality pair of heels. When I received my shoes, they were too big and I am in the process of returning them and replacing them with a smaller size of the same shoe. The customer service team has been great and is helping me with the return/exchange process so I can get the perfect shoes for my wedding :)
I’ve had a difficult time finding shoes for my wedding. I found the perfect pair of flats from Kate Whitcomb! They are comfy and I feel confident to wear them all day without my feet hurting. Also customer service was very responsive when I needed to exchange for a different size.
I ordered and paid for a pair of shoes month ago and still have not received them. They do not have a phone number for customer service; only email. I asked them when they would ship (as they created a shipping label but have not shipped them.) I received a few generic messages but no one telling me when they will ship. As far as I am concerned, they stole my money. And this is common complaint. They also have complaints about poor quality. They have an exceptionally poor rating with the Better Business Bureau and poor reviews on numerous websites. DON'T buy from them!
I came across Kate Whitcomb shoes through social media. Truly so happy that I did. My dream shoes came days within ordering. The are absolutely beautiful. They are alittle too big for me but customer service was so helpful with how i can exchange them. I am so excited to wear these for my wedding☺️
I came across Kate Whitcomb shoes through social media and am so happy I did! The shoes were fast with shipping. The size I bought ended up being too big, but the customer service was happy to help and teach me how to exchange my shoes for a different size. I cannot wait to get the new size in and wear their cute heels for my wedding☺️
I love the shoes in this site, they had what I was looking for. The shoes I ordered were a little narrow for me so I have to order a bigger size but customer service has been very helpful! The shoes are beautiful nonetheless.
The fit is extremely comfortable! I am obsessed with the elegant design without feeling like I will have back problems on my big day
I have just received the most beautiful bridal shoes in the mail today! They are beyond gorgeous with pristine detailing! These shoes are stunning with amazing quality! I cannot stop looking at them 😍 I will use Kate Whitcomb for all my shoe needs in the future! They also have amazing customer service who answered my questions so quickly and kindly. I cannot recommend a better company for your bridal shoes!
Such beautiful shoes with amazing variety! Something for everyone! I found my dream shoes for my wedding! Super comfortable! They were so kind with helping me exchange sizes. Responds quickly to emails!
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Boston, MA
Kate Whitcomb Personalized Shoes
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