My husband and I tried several cake companies before finally deciding on Kayla's due to the high number of incredible reviews, photos on her website, and her photos on several wedd...ing vendor websites that looked similar to what we wanted. To say I am disappointed is an incredible understatement. I have attached a comparison of the original picture I sent her in December of 2023 and took into our consultation appointment vs. what my husband picked up on our wedding day. I requested a hunter green ombré into white single tier cake with gold brushing around the bottom. She was great in our consultation and ensured my husband and I that design would be no problem as she had done it before. My husband picked up the cake today on our wedding day. When he showed it to me, I genuinely thought it was a prank. The color and detail is nothing like what we discussed in our consultation. The green is clearly SEVERAL shades lighter than we discussed, much closer to a Kelly green than hunter green. Nothing about the design is ombré in any way. She suggested the buttercream icing during our consultation because it would be easier to blend the colors and give the ombré look. Nothing about the design is blended, you can clearly see where the line of green icing begins. I truly believe the wedding cake is an integral part of the design and this is not at all what I envisioned or what we discussed when we met with Kayla. Obviously, I was pretty crushed by this. I do understand we had a contract in place and that the retainer is non-refundable. I also understand there is a clause stating the design and/or colors may vary due to artistic differences. I think the photos speak for themselves in that this difference is much greater than a slight variation. This is a completely different color scheme. My mom reached out to Kayla after seeing the cake and was understandably very upset. Kayla told her the cake looked similar to the one I requested and when my mom told her it didn't and it needed to be fixed, Kayla said she had other cakes to deliver, and at least I had a cake. Personally, this showed such a huge lack of concern for clients on what is supposed to be one of the best days of our lives. Even though she told us she took the problem seriously, I heard her laughing on the phone call as my mother was yelling at her about how embarrassing the cake looked. I was crying over this cake while trying to get ready for my wedding. I trusted her with a very important piece of our day and she truly failed me. Personally, I feel like she made a lot of excuses as to why the cake looked nothing like what I asked for, saying she didn't make the cake in the examples I provided so obviously it was going to look different. I'm not stupid, I'm aware differences in design are going to happen with anything custom made. However, what I received was nothing like what I asked for. She did offer to refund a small portion of my total, which she didn't have to do, so I did appreciate that. Ultimately, I wish I had read the lowest reviews before ordering because it appears others have had similar experiences.