While it seems like Kelli is a fantastic planner, she was unfortunately sick and could not attend our wedding. Instead, Kelli sent her assistant Beth, who was very difficult to wor...k with and led to so much unnecessary added stress on one of the most important days of our lives. With less than 24 hours notice that Kelli could not attend our wedding, I spent time after my own welcome party to provide even clearer instructions in our wedding planning packet. Despite this, decor was misplaced or completely wrong, multiple escort cards were wrong, my bustle was a disaster, food was lost, favors weren't put out, supplies weren't refilled, and our ceremony set up was incorrect. The KTE team that was present (which again did not include Kelli herself) put SO much extra stress on our other vendors (venue, photographer, makeup artists, content creator, DJ) who quickly tried to fill gaps and help make our day run smoothly. We had an amazing wedding day not thanks to the KTE team, but in spite of the KTE team.
Leading up to the wedding, Kelli also was late or no-showed to 3 of our planning calls. While I have a flexible work schedule and could easily pivot, it still felt disrespectful.
Disclaimer/bottom line: After I reached out over a week after our wedding, Kelli offered us and we accepted a 25% refund, which I felt was fair. If she's healthy on your wedding date, you're probably fine! I'm sad we didn't get to experience Kelli at her best as so many brides here have had such great experiences with her.