I will start by saying this - my invites were beautiful and I love them. However the stress of dealing with Kelly during the time was not worth it.
February 6, 2016 - I meet Kelly, who was very friendly and helpful in selecting my invites. I... got to customize all the features of my invite. I maid my downpayment and that was that. My wedding wasn't until September 24, 2016 so there was nothing to do for a while.
May 3, 2016 – I reached out to get an update and to see when she would need my meal choices for the meal choices and she replied right away saying she would get my first proof in approximately 3 weeks.
June 2, 2016 (approx. 1 month later) – I reached out again as I still had no proof.
June 6, 2016 – Replies to my previous email letting me know she was swamped and would get me the proof that week. She actually sends the proof later that day.
June 8, 2016 – I reply with changes to the proof including my specific meal choices.
June 10 , 2016 – She sends an updated proof but I saw no changes made and let her know right away
June 20, 2016 – follow up regarding the un-changed proof.
June 27, 2016 – follow-up again on the un-changed proof as my invites need to go out on July 24. She sends the proof that same day. I approve the final proof that same day. She lets me know they are off to the printer.
July 5, 2016 - I follow up on the progress on my invites as I need them by the 20th to get them out on time. She lets me know the same day that they should be ready in about a week.
July 11, 2016 – I emailed to ask how she wants my address listing for address printing as she didn’t ask for it and it is now to the point where my invites should be ready. She lets me know to send it over and I do the same day. I realized approx. 1.5 hours after sending the list that I had one address to update. I send the updated list and tell her why. She ends up using the first and wrong one to address invites.
July 15, 2016 – I follow up again on status as its now been 10 days since she told it would be a week
July 18, 2016 – She responds that they are ready. It takes 3 emails and 2 phone calls over 2 days to get her to respond that my sister can pick them up for me at lunch time as she lives approx. 45 mins away
July 19, 2016 – My sister picks up the invites and brings them to my house and we I noticed she forgot a layer of paper I paid extra to have and sent me 10 less than I ordered. I email her and she calls me and says she can re-do them by the 21st and will give me a discount.
July 21, 2016 – My new invites are ready and correct this time but I have to drive again 45 mins to pick them up. I get my final bill and my discount was only $50.
Overall my invites were beautiful but the stress of having to constantly email to get a response and have no updates was frustrating. Also since I ordered in February and always responded timely it was incredibly frustrating to have to wait until the last minute to get them and send them out. I would have 100% recommended Kelly to my friends and the stress from June – July was just not worth it.