The knot has been super helpful with providing preliminary information on venues, and because of the beautiful photos that were provided for Kemper, I was very excited for the tour.... However, our experience with Jessica, who is the manger, was beyond disappointing and honestly shameful.
We walked in with big smiles and left with a feeling of disgust because of how unfriendly she was. There was barely any greeting or welcoming from her when we met her, no congratulations on the engagement (she didn’t even greet me by name and had the audacity of asking if we were there for a bridal shower or wedding tour, and I had been specific with that in my emails), so zero points for a personalized experience, she rushed through the tour, and when she sat down with us to go over information, she presented with little to no enthusiasm, seemed uninterested in providing the information to us, gave extremely short answers to our questions, and honestly was beyond unfriendly the entire time. We have been on many tours of venues, and have had wonderful
experiences and felt appreciated when leaving those venues, and this was the worst experience we have had. Touring a wedding venue is supposed to be a joyous and exciting experience, and there was zero feeling of either from the start. I would never be comfortable working with someone who acted that way right from the beginning. Honestly, it’s pathetic and a disgrace, and she should rethink her strategy if she wants people to book with her for one of the most important and beautiful experiences in someone’s life.
Stay clear of this place. You will be treated so much better elsewhere.
No one should EVER feel the way we did after leaving a place that could host our wedding.