Kesslers Diamonds - Brookfield

My husband and I went into Kessler’s the Brookfield location on our anniversary. We went in to get my ring sized. My husband surprised me by saying either we were getting it sized or upgraded. An associate greeted us and sent us to the service counter. We then waited 10 minutes to be helped. We told them what our plans were and then waited again for another 10 minutes for an associate to help us with an upgrade. Clearly we interrupted the sales associate’s personal conversation and they seemed annoyed that they had to help us when we told them we were talking about an upgrade. My ring came from Kessler’s and we have never had service like this before. The associate then seemed irritated and got my husband’s information. She came back to explain that my ring valued at almost $6000.00 would only have a trade in of $750.00. We were completely confused and didn’t understand. We have upgraded my ring once before and that was lower than we got for the trade in last time which made no sense. The associate offered no explanation and her entire demeanor was very rude and offsetting. We decided to just have my ring sized and we would figure this out with someone else later. The associate at the counter, we believe her name was Stefanie was very nice and handled my sizing. My husband then called the Brookfield location to talk with a manager to try and understand the problem with the upgrade. The first time he called, whomever answered said the manager was helping someone else and she would call us back. The person then hung up on husband without even taking his phone number. My husband then sent a message through the website asking for a manager to call him. The manager eventually called back around 5:55. My husband missed the call he was at work. The manger left a message saying the phones would be shut off at 6:00 pm. He did try calling back before 6:00 and there was no answer and the manager has not attempted to call again. We have figured out that the associate that clearly did not want to help us or make a sale is the manager of the Brookfield location. From the website her name is Stacy Cheney. This has been horrible customer service and we expected better. We have never been treated so rude and unprofessional. We are now awaiting my sizing to be complete and hope we can go in and get it without another negative interaction. Kessler’s has lost us as costumers. Little do they realize my husband was so excited about upgrading my ring on our anniversary that he was ready spend to spend a good amount. We will now look for another jeweler that actually values their customers. This manager should not be in leadership and should customers over her personal conversations, etc. I will never recommend anyone to go here again!

I read some of the other reviews - you get what you pay for - TRUST ME! The Kessler 81 is flipping fantastic! My fiancee's ring glitters so brightly! The purchasing process was so great. Even though I chose a smaller setting, they made no assumptions that I wanted a lower quality ring. Customer service has been fantastic. Other jeweler's nickel and dime you with the warranty and repair - Kessler's does not. TOP OF THE LINE!!! Come here first and you'll find an amazing ring well within your budget!!!

My fiance and I checked out several jewelers while looking at engagement rings but Kesslers was by far our favorite. We worked with Michelle at the Brookfield location, and she was wonderful. We actually ended up designing a custom ring after looking through many options, and that process was fun and easy. I didn't see the final design until my fiance proposed and I was blown away! The ring is gorgeous! Now I also have my wedding band, and it looks custom-made for my ring, even though we picked it out separately. I am so happy with both! My fiance also chose a custom ring design for his, and he loves the way it turned out. We also love that our rings have a lifetime warranty without needing to go in for inspections every year. Every time we have gone in for cleanings or for minor repairs/changes, everyone is very friendly and professional. I definitely recommend Kesslers for wedding jewelry!!

In my opinion, you should not use this jeweler and they should not be trusted with your business. Their diamonds are much higher priced than the competition. I trusted this company with the creation of my fiancé’s engagement ring. We went to Kesslers as they appeared to be a reputable establishment with high ratings on all the major wedding sites. One of their associates was able to help us pick out a diamond and we decided on a custom ring design. We received the first CAD design of our custom ring and it was not like we had described and it took many more iterations before we finally got the design we wanted. They said there would be no limit to the number of customizations we could make to the design for free but then after 4 or 5 they said they would start to charge us. Management had to step in to resolve this issue and we were not charged. We ignored warning signs like the sales associate failing to measure my fiancés finger for her ring size at our initial meeting. Finally, the ring was made, delivered and payment was made. We find out months later, while shopping for our wedding bands no less, the diamond that we thought we had was not actually what was in the ring and I had not received the proper paperwork from Kesslers. When I came back to the store, there were no notes in my file about the diamond we had selected and we hadn’t received all the paperwork we were supposed to on sale of the ring. They declined giving me a refund due to being past the full refund time period despite not providing all the necessary paperwork upon payment claiming computer error. I was so embarrassed that I traded in my stone for a different diamond and worked to resolve this issue outside of Kesslers. I would hate to have the same thing happen to someone else that has happened to me. According to other jewelers outside of their service area, this company’s standards are not up to par. Go somewhere else for your jewelry needs!