Kesslers Diamonds - Brookfield

counter. We then waited 10 minutes to be helped. We told them what our plans were and then waited again for another 10 minutes for an associate to help us with an upgrade. Clearly we interrupted the sales associate’s personal conversation and they seemed annoyed that they had to help us when we told them we were talking about an upgrade. My ring came from Kessler’s and we have never had service like this before. The associate then seemed irritated and got my husband’s information. She came back to explain that my ring valued at almost $6000.00 would only have a trade in of $750.00. We were completely confused and didn’t understand. We have upgraded my ring once before and that was lower than we got for the trade in last time which made no sense. The associate offered no explanation and her entire demeanor was very rude and offsetting. We decided to just have my ring sized and we would figure this out with someone else later. The associate at the counter, we believe her name was Stefanie was very nice and handled my sizing. My husband then called the Brookfield location to talk with a manager to try and understand the problem with the upgrade. The first time he called, whomever answered said the manager was helping someone else and she would call us back. The person then hung up on husband without even taking his phone number. My husband then sent a message through the website asking for a manager to call him. The manager eventually called back around 5:55. My husband missed the call he was at work. The manger left a message saying the phones would be shut off at 6:00 pm. He did try calling back before 6:00 and there was no answer and the manager has not attempted to call again. We have figured out that the associate that clearly did not want to help us or make a sale is the manager of the Brookfield location. From the website her name is Stacy Cheney. This has been horrible customer service and we expected better. We have never been treated so rude and unprofessional. We are now awaiting my sizing to be complete and hope we can go in and get it without another negative interaction. Kessler’s has lost us as costumers. Little do they realize my husband was so excited about upgrading my ring on our anniversary that he was ready spend to spend a good amount. We will now look for another jeweler that actually values their customers. This manager should not be in leadership and should customers over her personal conversations, etc. I will never recommend anyone to go here again!

ssumptions that I wanted a lower quality ring. Customer service has been fantastic. Other jeweler's nickel and dime you with the warranty and repair - Kessler's does not. TOP OF THE LINE!!! Come here first and you'll find an amazing ring well within your budget!!!

looking through many options, and that process was fun and easy. I didn't see the final design until my fiance proposed and I was blown away! The ring is gorgeous! Now I also have my wedding band, and it looks custom-made for my ring, even though we picked it out separately. I am so happy with both! My fiance also chose a custom ring design for his, and he loves the way it turned out. We also love that our rings have a lifetime warranty without needing to go in for inspections every year. Every time we have gone in for cleanings or for minor repairs/changes, everyone is very friendly and professional. I definitely recommend Kesslers for wedding jewelry!!

sslers as they appeared to be a reputable establishment with high ratings on all the major wedding sites. One of their associates was able to help us pick out a diamond and we decided on a custom ring design. We received the first CAD design of our custom ring and it was not like we had described and it took many more iterations before we finally got the design we wanted. They said there would be no limit to the number of customizations we could make to the design for free but then after 4 or 5 they said they would start to charge us. Management had to step in to resolve this issue and we were not charged. We ignored warning signs like the sales associate failing to measure my fiancés finger for her ring size at our initial meeting. Finally, the ring was made, delivered and payment was made. We find out months later, while shopping for our wedding bands no less, the diamond that we thought we had was not actually what was in the ring and I had not received the proper paperwork from Kesslers. When I came back to the store, there were no notes in my file about the diamond we had selected and we hadn’t received all the paperwork we were supposed to on sale of the ring. They declined giving me a refund due to being past the full refund time period despite not providing all the necessary paperwork upon payment claiming computer error. I was so embarrassed that I traded in my stone for a different diamond and worked to resolve this issue outside of Kesslers. I would hate to have the same thing happen to someone else that has happened to me. According to other jewelers outside of their service area, this company’s standards are not up to par. Go somewhere else for your jewelry needs!

w different salespeople as we went in on a few different occasions, and out of the 3, 1 of them gave us misleading information about what type of repairs would be covered for my husband's ring. I'm really glad that we double-checked with Michelle prior to purchasing because she set us straight and helped us find a ring that better fit our needs.

Even after we moved away, they cleaned both my engagement ring and our wedding bands (purchased elsewhere) when we returned for the wedding. And my husband got me a sweet wedding day gift there!

tion was awesome and made us both feel comfortable instantly. She was so informative and attentive to what I was looking for! My husband said she was so helpful when it came to the actual purchase and he was so pleased with what could be a really scary purchase! The warranty is awesome-I had my ring cleaned before our engagement photos and it looked just as beautiful as the night he proposed! Michelle was just as great when it came to wedding bands. She took my description of what I thought would be pretty and found a band right away that looked amazing. She also helped us customize my groom's band as he wanted two of the colors of metal reversed on his. When I had my ring soldered it shrunk a little and didn't quite fit. I called Kessler's in a panic and Michelle talked me down and told me to bring it in. (This was a week out from our wedding). They rushed the resize and it fits perfectly. They are the best.

ssler's had the most affordable prices out of any other place we looked into! They have a wide selection of rings for men and women, so I never felt like I wasn't able to find the type of ring I desired. My ring is absolutely gorgeous--I get compliments on it all the time, and it looks way more expensive than it is, which is a true testament to the quality of jewelry Kessler's supplies. We worked with Maylena throughout the entire process of looking for and purchasing my ring, and she even corresponded with my fiance multiple times over email to answer any questions he had. After getting engaged, we went back to Kessler's and worked with another woman who was equally cheery and helpful. Since buying an engagement ring is a commitment, you want to feel comfortable with the place you are purchasing your jewelry from. I can honestly say that working with Kessler's was one of the best decisions we could have made--we truly feel like part of the family!

ely true. Anything goes wrong, they will fix it, no questions asked. Anytime you want it cleaned, they will get to sparkle as much as the day I got it! The rerodium it every year for free to get it back to its original brand new condition. Everyone is so incredibly nice and helpful and down to earth who works there.

e was amazing. Great sales personnel that weren't pushy, and they were patient with my pain in the behind criteria the ring had to meet. I love my ring and would definitely go back in the future.

is wedding band, we also went there. They had beautiful rings to choose from and we were so happy with the quality of rings we received!

plated, and they were able to put a rush on it to have it back to me in time for the wedding. We were very pleased with our experience!

g bands are from Kesslers and I would choose it again and again. We have utilized both the Brookfield and Greenfield locations. You will not necessarily get a bargain, but you will receive life long customer service and be treated like royalty each and every time you enter a store. They immediately polish your ring and over you beverages. Each item purchased from Kessler receives FREE sizing and engraving for life. White gold rings can also have the rhodium redone at any time free of charge to keep it looking shiny and new forever. If you are looking to upgrade your Kessler's diamond, Kessler's will apply the cost you paid on the original diamond to your new diamond purchase upon trade.

all the time and not have to worry! For our wedding bands we each got customized ones! My husband liked one of the white gold bands they had in the store but wanted it thicker, they made it to his liking and we got them engraved for free ! A bonus is the Andes mints every time you come in :)

The staff are incredibly patient, take the time to get to know you, and remember you every time you come in. They really provided the best experience in jewelry shopping that I could have ever asked for.

duct that I can find in most places. We shopped around for our wedding bands and in the end I choose to mix my engagement ring with a colored diamond wedding band. When I was set on the idea, I knew that colored gemstones to an engagement ring were fashionable at the moment. I wanted something different looking and yet classic but was concerned about the longevity of a gemstone. Kessler’s offered colored diamonds and I was in LOVE. I love looking at my set every day and it is so us! Our sales lady took very little time to learn our first and last names. Every time I went in there to pick up rings or do cleanings or fittings, she was always there smiling, greeting me and helping the desk lady check me in without having to give my name. It was a very personal relationship. I knew I wanted a jeweler for this important purchase. I am glad we went to Kessler’s.

no interest on their store card. We never have had issues with needing to come in at certain times to have the ring clean or inspected. We went back to buy our wedding rings and at that point Stacey had left and we started working with Michelle. She was very helpful, especially with my wedding ring since my engagement ring is so unique. We were recommended to them by a friend who bought his wife's engagement there because he liked the service he received. After the wedding, we had to take my engagement ring in to be re sized and they had it done within a week and half, and that was over a holiday week. I definitely will go to them for any jewelry needs.

Their radio ads say "I want to be your jeweler" and there is no doubt that they have won us as clients!

me we went in to browse or discuss our rings. The designing team even created a personalized ring for my husbands wedding band when we asked if it was possible to incorporate my chastity ring into his band. They came up with several designs then molded the ring and completed the project. We are both so happy with how it turned out and the whole process was smooth and simple with the help of the Kesslers crew.