4.8 out of 5 stars and 181 reviews
4.8
(181)Best of Weddings (4x).17260 W Bluemound Rd, Brookfield, WI
About this vendor
Kesslers is the largest seller of diamonds and diamond engagement rings in Wisconsin and Michigan. We carry the largest in-store collection of loose diamonds in the mid-west. Since diamonds are all we do, we have options that you won’t even see in traditional jewelry stores. We’ll show you more options in colors and clarities, Yehuda clarity enhanced diamonds, Kesslers Newborn lab grown diamonds and in addition to all the traditional diamond shapes we have our own proprietary versions of the round, princess cut, and cushion that put the originals to shame. Our Kessler 81, an 81 facet round; our Kessler Princess Cut with extra faceting, and our Lightning Bolt Cushion all outperform even the best examples of their traditional counterparts. We do diamonds better because diamonds are all we do
Details
Rings
- Engagement Rings
- Ring Services
- Custom Designs
- Financing Available
- Jewelry Cleaning
- Ring Sizing
Wedding Jewelry
- Bracelets
- Earrings
- Necklaces
- Rings
Awards and Affiliations
Reviews
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4.8
out of 5.0181 reviews
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Kessler's Diamonds - Brookfield is an absolute gem, and Michelle's expertise shines brightly!
Our experience at Kessler's Diamonds - Brookfield was truly exceptional, thanks in large part to the wonderful assistance provided by Michelle. From the moment we walked through the door, we were greeted with warmth and professionalism that instantly put us at ease.
Michelle's knowledge and passion for diamonds were evident from the start. She took the time to listen to our preferences and guide us through the selection process with patience and care. Her attention to detail and commitment to finding the perfect piece for us made all the difference.
The Kessler 81 diamond that Michelle introduced us to was nothing short of breathtaking. Its brilliance and fire were unmatched, and we knew instantly that it was the one for the engagement ring and then for the wedding band. Michelle's expertise and guidance helped us find the perfect setting to showcase its beauty, and the end result exceeded our wildest dreams.
Not only was the selection process seamless and enjoyable, but the customer service at Kessler's Diamonds - Brookfield was also second to none. The entire staff was friendly, helpful, and genuinely invested in ensuring that we were happy with our purchase.
The Kessler 81 diamond is truly a masterpiece, and I feel incredibly lucky to own such a stunning piece of jewelry. Every time I look at it, I am reminded of the wonderful experience I had at Kessler's Diamonds - Brookfield and the exceptional service provided by Michelle.
If you're in search of the perfect diamond and an unforgettable shopping experience, look no further than Kessler's Diamonds - Brookfield. Their dedication to quality, craftsmanship, and customer service is unmatched, and we cannot recommend them highly enough. Thank you, Michelle, and the entire team at Kessler's Diamonds - Brookfield, for helping us find the wedding bands of our dreams!
My husband and I went into Kessler’s the Brookfield location on our anniversary. We went in to get my ring sized. My husband surprised me by saying either we were getting it sized or upgraded. An associate greeted us and sent us to the service counter. We then waited 10 minutes to be helped. We told them what our plans were and then waited again for another 10 minutes for an associate to help us with an upgrade. Clearly we interrupted the sales associate’s personal conversation and they seemed annoyed that they had to help us when we told them we were talking about an upgrade. My ring came from Kessler’s and we have never had service like this before. The associate then seemed irritated and got my husband’s information. She came back to explain that my ring valued at almost $6000.00 would only have a trade in of $750.00. We were completely confused and didn’t understand. We have upgraded my ring once before and that was lower than we got for the trade in last time which made no sense. The associate offered no explanation and her entire demeanor was very rude and offsetting. We decided to just have my ring sized and we would figure this out with someone else later. The associate at the counter, we believe her name was Stefanie was very nice and handled my sizing.
My husband then called the Brookfield location to talk with a manager to try and understand the problem with the upgrade. The first time he called, whomever answered said the manager was helping someone else and she would call us back. The person then hung up on husband without even taking his phone number. My husband then sent a message through the website asking for a manager to call him. The manager eventually called back around 5:55. My husband missed the call he was at work. The manger left a message saying the phones would be shut off at 6:00 pm. He did try calling back before 6:00 and there was no answer and the manager has not attempted to call again.
We have figured out that the associate that clearly did not want to help us or make a sale is the manager of the Brookfield location. From the website her name is Stacy Cheney. This has been horrible customer service and we expected better. We have never been treated so rude and unprofessional. We are now awaiting my sizing to be complete and hope we can go in and get it without another negative interaction. Kessler’s has lost us as costumers. Little do they realize my husband was so excited about upgrading my ring on our anniversary that he was ready spend to spend a good amount. We will now look for another jeweler that actually values their customers. This manager should not be in leadership and should customers over her personal conversations, etc. I will never recommend anyone to go here again!
I read some of the other reviews - you get what you pay for - TRUST ME! The Kessler 81 is flipping fantastic! My fiancee's ring glitters so brightly! The purchasing process was so great. Even though I chose a smaller setting, they made no assumptions that I wanted a lower quality ring. Customer service has been fantastic. Other jeweler's nickel and dime you with the warranty and repair - Kessler's does not. TOP OF THE LINE!!! Come here first and you'll find an amazing ring well within your budget!!!
My fiance and I checked out several jewelers while looking at engagement rings but Kesslers was by far our favorite. We worked with Michelle at the Brookfield location, and she was wonderful. We actually ended up designing a custom ring after looking through many options, and that process was fun and easy. I didn't see the final design until my fiance proposed and I was blown away! The ring is gorgeous! Now I also have my wedding band, and it looks custom-made for my ring, even though we picked it out separately. I am so happy with both! My fiance also chose a custom ring design for his, and he loves the way it turned out. We also love that our rings have a lifetime warranty without needing to go in for inspections every year. Every time we have gone in for cleanings or for minor repairs/changes, everyone is very friendly and professional. I definitely recommend Kesslers for wedding jewelry!!
In my opinion, you should not use this jeweler and they should not be trusted with your business. Their diamonds are much higher priced than the competition. I trusted this company with the creation of my fiancé’s engagement ring. We went to Kesslers as they appeared to be a reputable establishment with high ratings on all the major wedding sites. One of their associates was able to help us pick out a diamond and we decided on a custom ring design. We received the first CAD design of our custom ring and it was not like we had described and it took many more iterations before we finally got the design we wanted. They said there would be no limit to the number of customizations we could make to the design for free but then after 4 or 5 they said they would start to charge us. Management had to step in to resolve this issue and we were not charged. We ignored warning signs like the sales associate failing to measure my fiancés finger for her ring size at our initial meeting. Finally, the ring was made, delivered and payment was made. We find out months later, while shopping for our wedding bands no less, the diamond that we thought we had was not actually what was in the ring and I had not received the proper paperwork from Kesslers. When I came back to the store, there were no notes in my file about the diamond we had selected and we hadn’t received all the paperwork we were supposed to on sale of the ring. They declined giving me a refund due to being past the full refund time period despite not providing all the necessary paperwork upon payment claiming computer error. I was so embarrassed that I traded in my stone for a different diamond and worked to resolve this issue outside of Kesslers. I would hate to have the same thing happen to someone else that has happened to me. According to other jewelers outside of their service area, this company’s standards are not up to par. Go somewhere else for your jewelry needs!
Everyone at Kesslers was helpful. You go there for a good reason and they help you celebrate and enjoy that time. When we picked out my earrings, our engagement rings, and our wedding bands, they were so helpful and friendly!
Kesslers is a great place to go to from a practical standpoint because they have a huge variety and an amazing warranty. They were patient when my husband and I both were indecisive with our rings. The only down side was that we met with a few different salespeople as we went in on a few different occasions, and out of the 3, 1 of them gave us misleading information about what type of repairs would be covered for my husband's ring. I'm really glad that we double-checked with Michelle prior to purchasing because she set us straight and helped us find a ring that better fit our needs.
While I wasn't involved in the purchasing process of my engagement ring, Kessler's was amazing when I came in to have my ring sized and cleaned. Sara was extremely helpful and we got a congratulatory gift when we came in after our engagement. Even after we moved away, they cleaned both my engagement ring and our wedding bands (purchased elsewhere) when we returned for the wedding. And my husband got me a sweet wedding day gift there!
Kesslers is amazing. I wanted to be present when we looked at settings for my engagement ring, and I was worried that the staff there might find it weird and make me feel uncomfortable, but that was not the case. Michelle at the Brookfield location was awesome and made us both feel comfortable instantly. She was so informative and attentive to what I was looking for! My husband said she was so helpful when it came to the actual purchase and he was so pleased with what could be a really scary purchase! The warranty is awesome-I had my ring cleaned before our engagement photos and it looked just as beautiful as the night he proposed! Michelle was just as great when it came to wedding bands. She took my description of what I thought would be pretty and found a band right away that looked amazing. She also helped us customize my groom's band as he wanted two of the colors of metal reversed on his. When I had my ring soldered it shrunk a little and didn't quite fit. I called Kessler's in a panic and Michelle talked me down and told me to bring it in. (This was a week out from our wedding). They rushed the resize and it fits perfectly. They are the best.
My fiance and I had an amazing experience at Kessler's! Upon entering the building for the first time, we commented on how upscale it was and were sure they would have nothing within our price range. However, we were pleasantly surprised, as Kessler's had the most affordable prices out of any other place we looked into! They have a wide selection of rings for men and women, so I never felt like I wasn't able to find the type of ring I desired. My ring is absolutely gorgeous--I get compliments on it all the time, and it looks way more expensive than it is, which is a true testament to the quality of jewelry Kessler's supplies. We worked with Maylena throughout the entire process of looking for and purchasing my ring, and she even corresponded with my fiance multiple times over email to answer any questions he had. After getting engaged, we went back to Kessler's and worked with another woman who was equally cheery and helpful. Since buying an engagement ring is a commitment, you want to feel comfortable with the place you are purchasing your jewelry from. I can honestly say that working with Kessler's was one of the best decisions we could have made--we truly feel like part of the family!
My husband purchased my engagement ring from Kesslers and we then went back to purchase my wedding band. I have gotten more compliments than I can possibly count on the sparkle and beauty of my rings. What they say on the commercials is absolutely true. Anything goes wrong, they will fix it, no questions asked. Anytime you want it cleaned, they will get to sparkle as much as the day I got it! The rerodium it every year for free to get it back to its original brand new condition. Everyone is so incredibly nice and helpful and down to earth who works there.
Our rings are gorgeous and Kessler's policy on replacement/cleaning/re-sizing is the #1 reason we went with them.
I was set on picking out my own wedding ring and my husband and I looked at rings for about 5 1/2 months. We looked in different states and just couldn't find anything that was 'just right'. Finally, we went to Kesslers and the entire experience was amazing. Great sales personnel that weren't pushy, and they were patient with my pain in the behind criteria the ring had to meet. I love my ring and would definitely go back in the future.
My husband and I used Kessler's for my engagement ring and wedding bands. He actually went to the Madison location and picked out my rings by himself. He said they were very helpful. I love my rings and am so happy he chose Kessler's. For his wedding band, we also went there. They had beautiful rings to choose from and we were so happy with the quality of rings we received!
We both love our rings from Kesslers. The staff take very good care of you here and the products are amazing!
Kesslers was so great to work with! My husband bought my engagement ring there, and later we went back to buy the matching wedding band. Everyone at Kesslers was so friendly and helpful. I brought my ring in before the wedding to be re-rhodium plated, and they were able to put a rush on it to have it back to me in time for the wedding. We were very pleased with our experience!
Richard Kessler's radio advertisements can definitely get cheesy and bizarre at times, but he is not lying when he says he says he has the prettiest most sparkly diamonds and best customer service in the area. My engagement rind and our wedding bands are from Kesslers and I would choose it again and again. We have utilized both the Brookfield and Greenfield locations.
You will not necessarily get a bargain, but you will receive life long customer service and be treated like royalty each and every time you enter a store. They immediately polish your ring and over you beverages. Each item purchased from Kessler receives FREE sizing and engraving for life. White gold rings can also have the rhodium redone at any time free of charge to keep it looking shiny and new forever. If you are looking to upgrade your Kessler's diamond, Kessler's will apply the cost you paid on the original diamond to your new diamond purchase upon trade.
Brett was very friendly and helpful when searching for our wedding rings. I've gone in to get my engagement ring sized, and now am having my wedding band fused, with such great service!
Everything was perfect! We bought my engagement ring and both bands along with my husbands wedding band. It was an easy, wonderful experience! Only place we go to buy jewelry now!
We chose Kessler's for our wedding bands as they have 100% guarantee on all of their diamonds for a lifetime! With me working out every day at the gym weight training, this was an awesome way for me to wear my wedding band and engagement ring all the time and not have to worry! For our wedding bands we each got customized ones! My husband liked one of the white gold bands they had in the store but wanted it thicker, they made it to his liking and we got them engraved for free ! A bonus is the Andes mints every time you come in :)
Great service and beautiful jewelry
My fiancé purchased my engagement ring from Kesslers because he knew he would feel comfortable making a selection without feeling pressured. He had such a fabulous experience with Kesslers that we went back there for both of our wedding bands. The staff are incredibly patient, take the time to get to know you, and remember you every time you come in. They really provided the best experience in jewelry shopping that I could have ever asked for.
My husband shopped around for my engagement ring on his own with the only guidance of yellow gold. In the end he decided to buy my engagement ring at Kessler’s. I love my engagement ring and I don’t feel like it is a cheap, mass produced, product that I can find in most places. We shopped around for our wedding bands and in the end I choose to mix my engagement ring with a colored diamond wedding band. When I was set on the idea, I knew that colored gemstones to an engagement ring were fashionable at the moment. I wanted something different looking and yet classic but was concerned about the longevity of a gemstone. Kessler’s offered colored diamonds and I was in LOVE. I love looking at my set every day and it is so us! Our sales lady took very little time to learn our first and last names. Every time I went in there to pick up rings or do cleanings or fittings, she was always there smiling, greeting me and helping the desk lady check me in without having to give my name. It was a very personal relationship. I knew I wanted a jeweler for this important purchase. I am glad we went to Kessler’s.
We used Kesslers Diamonds for my engagement right and our wedding rings. We first worked with Stacey, on my engagement ring, which was custom made. We had it made up and picked up during a special event they did one year, which gave an extended no interest on their store card. We never have had issues with needing to come in at certain times to have the ring clean or inspected. We went back to buy our wedding rings and at that point Stacey had left and we started working with Michelle. She was very helpful, especially with my wedding ring since my engagement ring is so unique. We were recommended to them by a friend who bought his wife's engagement there because he liked the service he received. After the wedding, we had to take my engagement ring in to be re sized and they had it done within a week and half, and that was over a holiday week. I definitely will go to them for any jewelry needs.
We worked with Kessler's Diamonds at their Appleton, WI location to select my engagement ring, as well as our wedding bands and our experience was nothing short of spectacular. Their staff was informative and receptive to what we were seeking. Their radio ads say "I want to be your jeweler" and there is no doubt that they have won us as clients!
My husband picked out my engagement ring from Kesslers and we both went back to select our wedding bands from the same store. The employees are so welcoming, knowledgable and helpful. We were offered and served cappuccino/coffee/drinks every time we went in to browse or discuss our rings. The designing team even created a personalized ring for my husbands wedding band when we asked if it was possible to incorporate my chastity ring into his band. They came up with several designs then molded the ring and completed the project. We are both so happy with how it turned out and the whole process was smooth and simple with the help of the Kesslers crew.
My husband and I ordered our wedding rings from Kessler's in Brookfield, WI. The staff at Kessler's was very knowledgable and helped us order exactly what we were looking for. They were not pushy in any way, and we are very happy with our rings and their service!
Kesslers made it very easy to find both of our dream rings. The financing made it possible to afford and the turn around to receive the rings was fast. The customer service was amazing not to mention the amazing guarantee offered by Kesslers. We would definitely use them again for any other jewelry needs.
The warranty is nice-- but I had a visible inclusion that was not mentioned to my now husband, and they also saudered the ring crooked...
Otherwise, very friendly, and not pushy. They followed the budget. Just double check their work!
I was not the one shopping for the rings but my husband had a very positive experience and the sales people were very patient with him while he was trying to decide. I have had GREAT service when I have gone in to get my rings re-sized and cleaned. Free re-sizings for life and great warranty. Very genuine people that work there!
My husband got my engagement ring there and I was in shock. The ring is amazing and the service you get there is also amazing. Free cleaning and dipping. We just decided to keep going to them for the wedding band. My ring is really unique that I don't know if any other place would have something to go with it and we were not even sure if they did and the one we found is perfect. They were amazing and still are to go back to.
We absolutely love our experiences with Kesslers.
My husband bought me a necklace when we got engaged from there and he said the service and attention he received was amazing.
We ended up purchasing my husband's wedding band from them since my wedding set was passed down from my grandmother.
We went in 2 or 3 times to look at rings before deciding on a ring. They were very patient and didn't try to rush us at all and totally understood that we wanted to take our time picking out a ring.
We have returned to them since purchasing the wedding band. My husband has bought me a necklace from there as well and received the same great service from them.
Every time I stopped in to get a cleaning, shop around, make a payment, etc....the staff was cheerful and super friendly. The rings were great quality and the prices were very reasonable. Will use them again for sure!
I love my ring...and Kesslers. They provide high end services to meet any budget. You will get the best diamond for whatever your budget can buy. Their guarantee is the best - you don't have to take your ring in every 6 months to keep it valid. I am now a loyal customer!
The people at Kessler's are AMAZING to work with. From the moment my husband went in to buy my engagement ring to the moment we picked up our wedding bands, they were personable and knowledgable. They even sent us birthday cards and a wedding card! I can go in any time to get my rings cleaned or sized and the turn-around time is incredible. We definitely recommend Kessler's to all of our friends!
After looking at multiple stores my husband found his wedding band here. The staff was very friendly and knowledgeable. There was a great selection of wedding bands and I ended up finding 2 for myself there. We had our rings engraved and sized with them as well which only took a week. Every time we were there they were very friendly.
AMAZING service, great quality and prices. Overall we had a fantastic ring buying experience for both my engagement and wedding ring set and my husband's wedding ring. Plus they have a free lifetime warranty! Will use them for any future jewelry needs.
I had been to many jewelry stores trying to find a wedding band, but I always found myself going back to Kesslers. Every time I went into Kesslers they were so patient & kind and never forced me to buy anything unlike every other store out there. Kesslers made me feel comfortable & they would sit with me for hours sometimes going back and forth looking for the perfect wedding band. It also helped that the same sales rep that sold my now husband my engagement ring was always the one helping us. I will go back to Kesslers Diamonds for all of my diamond needs. The best part is there is no hidden warranty you need to worry about - no 6 mo. check ups, it is covered for life & free ring cleaner for life (so I don't have to always go in). I will recommend everyone to Kesslers. :)
Kessler's is definitely the go-to place to shop for an engagement ring and wedding bands. My husband designed my engagement ring and it was beautifully crafted. When we went shopping for wedding bands, they were very honest in telling me that I didn't need a wedding band because my ring was beautiful enough, instead of trying to "up-sell" me. They were very helpful in picking out the wedding band for my husband. Last but not least, their service is great!! They are always so helpful and friendly right when you walk in the door.
The selection was good and the service was great. Their warranty is the best one around!
My husband purchased my engagement ring from Kesslers. He worked with Sara at the Brookfield store. He said she sat and helped him for hours!!! My ring was perfect - exactly what I wanted and the QUALITY is amazing. We purchased both of our wedding bands from there as well. My husband needed to exchange his ring several times (it was too big) and they were so helpful. We have such a great time whenever we stop in. I can't wait for my husband to buy me more presents from Kesslers for many many years to come!
Our rings our perfect and absolutely what we wanted! The sales team at Kesslers were easy to work with and not pushy at all!
loving my ring. Sooo beautiful. great service
We got mixed signals. Most members were very helpful and friendly. At points we were frustrated with our timeline and calling when orders were ready.
Loved the service and warranty. We were never pressured it was a great experience!!
My husband got my engagement ring from Kesslers as well as our wedding bands. I would highly recommend them as they have great insurance coverage and warranty. How can you beat getting a new diamond put in if you loose one?? Our rings look beautiful as well, and VERY sparkley
Kesslers was good to work with. They didn't pressure us into buying bands that we didn't want and that were not in our price range. They are very hospitable when you arrive in their store, always offering drinks, and they always clean my ring whenever I go in.
I love my rings! They are absolutely beautiful! I love the quality, service, and warranty on their products.
They are great at greeting you and making you feel like you are their number one priority when you enter a store. They know how you want to be taken care of when dealing with such a special and valuable item(s).
My husband and I love our wedding bands. The employees at Kessler's are very friendly and really appreciate all of the help that Ann in Greenfield, WI gave us
I would recommend Kesslers for their beautiful selection, wonderful customer service, and fantastic attention to detail.
My ring and band are amazing, my husband's is as well. This is THE place to go for wedding rings. The staff is extremely helpful no matter what price range you are looking for. I have received so many compliments on my ring. It is so unique and beautiful. I recommend this being your first stop if when you're on a ring hunt- for both the groom and bride.
Super helpful, and everyone there is always happy/smiling when you go (must be all the diamonds around them!) Specifically worked with Arnie and Amber, and they were so nice and helpful with the whole process
The lady that took care of us was so helpful an knowledgable about everything. Definitely did not feel like we were just a sale to her. Love taking my ring in to get cleaned.
They are awesome and their protection policy is so reassuring!
We got my wedding band (as well at the engagement ring) here. Staff is friendly and helpful.
Excellent service. Friendly staff. Beautiful rings
My husband went to Kessler's for my engagement ring and it is stunning. I went back for the wedding band to match and they just look gorgeous together. They have super service and such a great care plan!
My engagement ring and both our wedding bands were purchased through Kesslers. They have been very helpful with everything, and we both love our rings. Rhodium plating, engraving, soldering of engagement ring/wedding band, and jewelry cleaning are included for life on their jewelry.
The only disappointment we've had is in the engraving of our wedding bands. The engraving on my husband's ring is in big, ugly block italicized letters and does look a bit "cheap". The engraving on my band is barely legible. We were not given any choice of font for engraving and not given a preview of what it would look like. Had we known, we more than likely would have paid to have the engraving done elsewhere.
Other than that...we would recommend them!
Great jeweler! They created a custom wedding band for me to match an engagement ring we had purchased elsewhere. It turned out beautiful! Plus, now that the two rings are attached, they'll do the rhodium plating for both rings for free! My husband also bought his wedding band at Kesslers, and we love it. Their warranties are excellent, and we were very happy with their service!
Their jewelry is just beautiful. I LOVE my rings and my husband's ring. When you are making such a big purchase, you want to pick a place that will take good care of you. Our rings can get cleaned whenever we want and they will replace lost diamonds and fix any damages at no cost. It brings great piece of mind to know that a very important and special piece of jewelry will always be taken care of and it won't cost you a thing after the initial purchase! They take really good care of you here, we are so pleased they are our jeweler and most importantly, they helped us find the perfect engagement and wedding rings.
Contact
17260 W Bluemound Rd, Brookfield, WI
Kesslers Diamonds - Brookfield
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