Kesslers Diamonds - Germantown

Kesslers has quickly become the least favorite regular errand we have to run to get my ring fixed. From the moment my husband picked out the ring to 5 years later, Kesslers has been difficult to work with and the staff has been a recurring nightmare. 2014 - Engagement ring was purchased at the Germantown location. We originally had to get the my engagement ring resized 2-3 times. The second time we went to get the ring resized, we called ahead to check their hours, drove one hour there only to find a sign on the window communicating they are closed for the day for a team building activity, so we had to come back another time. Being closed on a weekday would have been a nice idea to add to the website and voicemail for when costumers called in. 2015 - After moving from the Milwaukee area up to the Fox Cities, we purchased the matching wedding band to go with the engagement ring. The matching band (although the proper SKU) did not match and needed to be custom made. The team member that originally helped us was extremely rude and criticized the mismatch because we did not order the matching band. Due to the constant shortcomings and poor service, Walter, the manager at the time, took over our account and set up our custom matching band. With the constant hassle, inconvenience, and never getting to see my engagement ring, Walter was going to send us a gift certificate to a restaurant of our choice in the Fox Cities (Four years later and still waiting on that certificate but still dealing with the hassle of Kesslers). 2016 - Diamonds continue to fallout and my ring sits in the shop. 2017 - Surprise, your marriage has lasted longer than your ring!! Enjoy spending another day at the jewelry store to drop off your ring and another day to pick up your ring while your ring gets work done. You may see your ring in a week or so. You didn’t really want to wear it anyways. 2018 - “Wow, I love how artsy your ring is with those black diamonds.” “Nah, those are just gaps from my Kesslers Diamond ring doing what it does best... falling apart.” 2018 visit number 2 - Enjoy regularly having to explain to the team members you bought your ring from Kesslers and having to ask them to double, triple, and quadruple check their computer system if you would like to have your ring fixed. Kesslers employee: “We don’t have you on file.” Husband: “I purchased it in Germantown.” Kesslers employee: “I’m not seeing anything on our end.” Husband: “Please check again.” Kesslers employee: “Oh, I see it now.” 2019 - Engagement ring is officially at the 5 year mark and has been making bimonthly visits to have diamonds replaced. If you believe your marriage has the longevity of a J. Lo style engagement, then I highly recommend picking up your ring from Kesslers but you can find a plethora of failed marriage Kesslers rings on the Facebook marketplace at a fraction of the cost. If your marriage is that of dreams and puppy kisses, there are some fantastic jewelry stores in town with outstanding service!! Our new personal favorite is Avenue Jewelers on College Ave. where they are always extremely kind and helpful while the jewelry stands the test of time. I believe they are worth two stars because they do not charge you for adding in new diamonds as you leave a breadcrumb trail of diamonds wherever you step.

I can't believe the beautiful job Kessler was able to do with my wedding bands and engagement ring. I picked 2 of the same wedding band because I wanted one band to go on each side of the engagement ring. We tried them on together with some of the jeweler's and we all thought it would look great. However, it was not a traditional combination of wedding bands with an engagement ring. At one point we thought my idea might not work. However, with my detailed explanation of what I was hoping for was achieved by the wonderful jewelers at Kessler! When I got my ring I couldn't have been happier! I have the most beautiful wedding ring anyone could ever have. Kessler is the place to go for all of your jewelry needs! Thank you Kessler making my wedding ring exactly what I had envisioned!

Wouldn’t go anywhere else. Upfront with pricing, not pushy, amazing selection, ability to upgrade down the road, their included warranties....they’re just amazing!!!

My husband and I purchased our wedding bands from Kessler's in Germantown. We worked with Ariel and she was incredibly sweet and helpful. I got a custom wedding band and she had a great eye for detail and was incredibly helpful while working through the design with my husband and I. She was always prompt in her follow-up and made sure that I was not without my engagement ring for long periods of time while they worked on the custom band to fit it to my engagement ring. We have been very happy with the wedding bands that my husband and I picked out from Kessler's. I really like the fact that I can stop in at any time and have them clean my ring for free. I'd highly recommend Kessler's in Germantown - the staff is super friendly and they were very easy to work with.

I told my sister that my girlfriend (now wife) and I were interested in beginning our search for an engagement ring. She highly recommended Kesslers to us. My wife is not the type to make impulse purchases (sometimes it takes a firm hand from me to convince her to make the necessary purchase!) but it certainly felt that way when we went into Kesslers and came out knowing that we found the perfect ring for her in about 20 minutes. The employee that worked with us at Kesslers was very knowledgeable, friendly, and wasn’t pushing us to purchase anything. I came back to Kesslers to make the purchase to find that same employee remembered my name and exactly what I was looking for. Obviously, engagement rings are very expensive, but I left Kesslers that day feeling very confident that we made the correct purchase, and I am very grateful to them.

My fiance and I had an amazing experience at Kessler's! Upon entering the building for the first time, we commented on how upscale it was and were sure they would have nothing within our price range. However, we were pleasantly surprised, as Kessler's had the most affordable prices out of any other place we looked into! They have a wide selection of rings for men and women, so I never felt like I wasn't able to find the type of ring I desired. My ring is absolutely gorgeous--I get compliments on it all the time, and it looks way more expensive than it is, which is a true testament to the quality of jewelry Kessler's supplies. We worked with Maylena throughout the entire process of looking for and purchasing my ring, and she even corresponded with my fiance multiple times over email to answer any questions he had. After getting engaged, we went back to Kessler's and worked with another woman who was equally cheery and helpful. Since buying an engagement ring is a commitment, you want to feel comfortable with the place you are purchasing your jewelry from. I can honestly say that working with Kessler's was one of the best decisions we could have made--we truly feel like part of the family!

My husband purchased my engagement ring from Kesslers and we then went back to purchase my wedding band. I have gotten more compliments than I can possibly count on the sparkle and beauty of my rings. What they say on the commercials is absolutely true. Anything goes wrong, they will fix it, no questions asked. Anytime you want it cleaned, they will get to sparkle as much as the day I got it! The rerodium it every year for free to get it back to its original brand new condition. Everyone is so incredibly nice and helpful and down to earth who works there.

Our rings are gorgeous and Kessler's policy on replacement/cleaning/re-sizing is the #1 reason we went with them.

I was set on picking out my own wedding ring and my husband and I looked at rings for about 5 1/2 months. We looked in different states and just couldn't find anything that was 'just right'. Finally, we went to Kesslers and the entire experience was amazing. Great sales personnel that weren't pushy, and they were patient with my pain in the behind criteria the ring had to meet. I love my ring and would definitely go back in the future.

My husband and I used Kessler's for my engagement ring and wedding bands. He actually went to the Madison location and picked out my rings by himself. He said they were very helpful. I love my rings and am so happy he chose Kessler's. For his wedding band, we also went there. They had beautiful rings to choose from and we were so happy with the quality of rings we received!

We both love our rings from Kesslers. The staff take very good care of you here and the products are amazing!

Kesslers was so great to work with! My husband bought my engagement ring there, and later we went back to buy the matching wedding band. Everyone at Kesslers was so friendly and helpful. I brought my ring in before the wedding to be re-rhodium plated, and they were able to put a rush on it to have it back to me in time for the wedding. We were very pleased with our experience!

Richard Kessler's radio advertisements can definitely get cheesy and bizarre at times, but he is not lying when he says he says he has the prettiest most sparkly diamonds and best customer service in the area. My engagement rind and our wedding bands are from Kesslers and I would choose it again and again. We have utilized both the Brookfield and Greenfield locations. You will not necessarily get a bargain, but you will receive life long customer service and be treated like royalty each and every time you enter a store. They immediately polish your ring and over you beverages. Each item purchased from Kessler receives FREE sizing and engraving for life. White gold rings can also have the rhodium redone at any time free of charge to keep it looking shiny and new forever. If you are looking to upgrade your Kessler's diamond, Kessler's will apply the cost you paid on the original diamond to your new diamond purchase upon trade.

Brett was very friendly and helpful when searching for our wedding rings. I've gone in to get my engagement ring sized, and now am having my wedding band fused, with such great service!

Everything was perfect! We bought my engagement ring and both bands along with my husbands wedding band. It was an easy, wonderful experience! Only place we go to buy jewelry now!

We chose Kessler's for our wedding bands as they have 100% guarantee on all of their diamonds for a lifetime! With me working out every day at the gym weight training, this was an awesome way for me to wear my wedding band and engagement ring all the time and not have to worry! For our wedding bands we each got customized ones! My husband liked one of the white gold bands they had in the store but wanted it thicker, they made it to his liking and we got them engraved for free ! A bonus is the Andes mints every time you come in :)

Great service and beautiful jewelry

My fiancé purchased my engagement ring from Kesslers because he knew he would feel comfortable making a selection without feeling pressured. He had such a fabulous experience with Kesslers that we went back there for both of our wedding bands. The staff are incredibly patient, take the time to get to know you, and remember you every time you come in. They really provided the best experience in jewelry shopping that I could have ever asked for.

My husband shopped around for my engagement ring on his own with the only guidance of yellow gold. In the end he decided to buy my engagement ring at Kessler’s. I love my engagement ring and I don’t feel like it is a cheap, mass produced, product that I can find in most places. We shopped around for our wedding bands and in the end I choose to mix my engagement ring with a colored diamond wedding band. When I was set on the idea, I knew that colored gemstones to an engagement ring were fashionable at the moment. I wanted something different looking and yet classic but was concerned about the longevity of a gemstone. Kessler’s offered colored diamonds and I was in LOVE. I love looking at my set every day and it is so us! Our sales lady took very little time to learn our first and last names. Every time I went in there to pick up rings or do cleanings or fittings, she was always there smiling, greeting me and helping the desk lady check me in without having to give my name. It was a very personal relationship. I knew I wanted a jeweler for this important purchase. I am glad we went to Kessler’s.

We used Kesslers Diamonds for my engagement right and our wedding rings. We first worked with Stacey, on my engagement ring, which was custom made. We had it made up and picked up during a special event they did one year, which gave an extended no interest on their store card. We never have had issues with needing to come in at certain times to have the ring clean or inspected. We went back to buy our wedding rings and at that point Stacey had left and we started working with Michelle. She was very helpful, especially with my wedding ring since my engagement ring is so unique. We were recommended to them by a friend who bought his wife's engagement there because he liked the service he received. After the wedding, we had to take my engagement ring in to be re sized and they had it done within a week and half, and that was over a holiday week. I definitely will go to them for any jewelry needs.

We worked with Kessler's Diamonds at their Appleton, WI location to select my engagement ring, as well as our wedding bands and our experience was nothing short of spectacular. Their staff was informative and receptive to what we were seeking. Their radio ads say "I want to be your jeweler" and there is no doubt that they have won us as clients!

My husband picked out my engagement ring from Kesslers and we both went back to select our wedding bands from the same store. The employees are so welcoming, knowledgable and helpful. We were offered and served cappuccino/coffee/drinks every time we went in to browse or discuss our rings. The designing team even created a personalized ring for my husbands wedding band when we asked if it was possible to incorporate my chastity ring into his band. They came up with several designs then molded the ring and completed the project. We are both so happy with how it turned out and the whole process was smooth and simple with the help of the Kesslers crew.

My husband and I ordered our wedding rings from Kessler's in Brookfield, WI. The staff at Kessler's was very knowledgable and helped us order exactly what we were looking for. They were not pushy in any way, and we are very happy with our rings and their service!

Kesslers made it very easy to find both of our dream rings. The financing made it possible to afford and the turn around to receive the rings was fast. The customer service was amazing not to mention the amazing guarantee offered by Kesslers. We would definitely use them again for any other jewelry needs.

The warranty is nice-- but I had a visible inclusion that was not mentioned to my now husband, and they also saudered the ring crooked... Otherwise, very friendly, and not pushy. They followed the budget. Just double check their work!

I was not the one shopping for the rings but my husband had a very positive experience and the sales people were very patient with him while he was trying to decide. I have had GREAT service when I have gone in to get my rings re-sized and cleaned. Free re-sizings for life and great warranty. Very genuine people that work there!

My husband got my engagement ring there and I was in shock. The ring is amazing and the service you get there is also amazing. Free cleaning and dipping. We just decided to keep going to them for the wedding band. My ring is really unique that I don't know if any other place would have something to go with it and we were not even sure if they did and the one we found is perfect. They were amazing and still are to go back to.

We absolutely love our experiences with Kesslers. My husband bought me a necklace when we got engaged from there and he said the service and attention he received was amazing. We ended up purchasing my husband's wedding band from them since my wedding set was passed down from my grandmother. We went in 2 or 3 times to look at rings before deciding on a ring. They were very patient and didn't try to rush us at all and totally understood that we wanted to take our time picking out a ring. We have returned to them since purchasing the wedding band. My husband has bought me a necklace from there as well and received the same great service from them.

Every time I stopped in to get a cleaning, shop around, make a payment, etc....the staff was cheerful and super friendly. The rings were great quality and the prices were very reasonable. Will use them again for sure!

I love my ring...and Kesslers. They provide high end services to meet any budget. You will get the best diamond for whatever your budget can buy. Their guarantee is the best - you don't have to take your ring in every 6 months to keep it valid. I am now a loyal customer!

The people at Kessler's are AMAZING to work with. From the moment my husband went in to buy my engagement ring to the moment we picked up our wedding bands, they were personable and knowledgable. They even sent us birthday cards and a wedding card! I can go in any time to get my rings cleaned or sized and the turn-around time is incredible. We definitely recommend Kessler's to all of our friends!

After looking at multiple stores my husband found his wedding band here. The staff was very friendly and knowledgeable. There was a great selection of wedding bands and I ended up finding 2 for myself there. We had our rings engraved and sized with them as well which only took a week. Every time we were there they were very friendly.

AMAZING service, great quality and prices. Overall we had a fantastic ring buying experience for both my engagement and wedding ring set and my husband's wedding ring. Plus they have a free lifetime warranty! Will use them for any future jewelry needs.

I had been to many jewelry stores trying to find a wedding band, but I always found myself going back to Kesslers. Every time I went into Kesslers they were so patient & kind and never forced me to buy anything unlike every other store out there. Kesslers made me feel comfortable & they would sit with me for hours sometimes going back and forth looking for the perfect wedding band. It also helped that the same sales rep that sold my now husband my engagement ring was always the one helping us. I will go back to Kesslers Diamonds for all of my diamond needs. The best part is there is no hidden warranty you need to worry about - no 6 mo. check ups, it is covered for life & free ring cleaner for life (so I don't have to always go in). I will recommend everyone to Kesslers. :)

Kessler's is definitely the go-to place to shop for an engagement ring and wedding bands. My husband designed my engagement ring and it was beautifully crafted. When we went shopping for wedding bands, they were very honest in telling me that I didn't need a wedding band because my ring was beautiful enough, instead of trying to "up-sell" me. They were very helpful in picking out the wedding band for my husband. Last but not least, their service is great!! They are always so helpful and friendly right when you walk in the door.

The selection was good and the service was great. Their warranty is the best one around!

My husband purchased my engagement ring from Kesslers. He worked with Sara at the Brookfield store. He said she sat and helped him for hours!!! My ring was perfect - exactly what I wanted and the QUALITY is amazing. We purchased both of our wedding bands from there as well. My husband needed to exchange his ring several times (it was too big) and they were so helpful. We have such a great time whenever we stop in. I can't wait for my husband to buy me more presents from Kesslers for many many years to come!

Our rings our perfect and absolutely what we wanted! The sales team at Kesslers were easy to work with and not pushy at all!

loving my ring. Sooo beautiful. great service

We got mixed signals. Most members were very helpful and friendly. At points we were frustrated with our timeline and calling when orders were ready.

Loved the service and warranty. We were never pressured it was a great experience!!

My husband got my engagement ring from Kesslers as well as our wedding bands. I would highly recommend them as they have great insurance coverage and warranty. How can you beat getting a new diamond put in if you loose one?? Our rings look beautiful as well, and VERY sparkley

Kesslers was good to work with. They didn't pressure us into buying bands that we didn't want and that were not in our price range. They are very hospitable when you arrive in their store, always offering drinks, and they always clean my ring whenever I go in.

I love my rings! They are absolutely beautiful! I love the quality, service, and warranty on their products. They are great at greeting you and making you feel like you are their number one priority when you enter a store. They know how you want to be taken care of when dealing with such a special and valuable item(s).

My husband and I love our wedding bands. The employees at Kessler's are very friendly and really appreciate all of the help that Ann in Greenfield, WI gave us

I would recommend Kesslers for their beautiful selection, wonderful customer service, and fantastic attention to detail.

My ring and band are amazing, my husband's is as well. This is THE place to go for wedding rings. The staff is extremely helpful no matter what price range you are looking for. I have received so many compliments on my ring. It is so unique and beautiful. I recommend this being your first stop if when you're on a ring hunt- for both the groom and bride.

Super helpful, and everyone there is always happy/smiling when you go (must be all the diamonds around them!) Specifically worked with Arnie and Amber, and they were so nice and helpful with the whole process

The lady that took care of us was so helpful an knowledgable about everything. Definitely did not feel like we were just a sale to her. Love taking my ring in to get cleaned.

They are awesome and their protection policy is so reassuring!

We got my wedding band (as well at the engagement ring) here. Staff is friendly and helpful.

Excellent service. Friendly staff. Beautiful rings

My husband went to Kessler's for my engagement ring and it is stunning. I went back for the wedding band to match and they just look gorgeous together. They have super service and such a great care plan!

My engagement ring and both our wedding bands were purchased through Kesslers. They have been very helpful with everything, and we both love our rings. Rhodium plating, engraving, soldering of engagement ring/wedding band, and jewelry cleaning are included for life on their jewelry. The only disappointment we've had is in the engraving of our wedding bands. The engraving on my husband's ring is in big, ugly block italicized letters and does look a bit "cheap". The engraving on my band is barely legible. We were not given any choice of font for engraving and not given a preview of what it would look like. Had we known, we more than likely would have paid to have the engraving done elsewhere. Other than that...we would recommend them!

Great jeweler! They created a custom wedding band for me to match an engagement ring we had purchased elsewhere. It turned out beautiful! Plus, now that the two rings are attached, they'll do the rhodium plating for both rings for free! My husband also bought his wedding band at Kesslers, and we love it. Their warranties are excellent, and we were very happy with their service!