Kesslers Diamonds - Germantown

an all around awesome and sweet person. She remembers us and always catches up on life and our growing family and makes us feel special each time. Lifelong customers!

service !

engagement ring from a jeweler more closer to his home. When it came time to buy our wedding bands, we went to Kesslers and they were able to match up my engagement ring to its proper wedding band, even though it wasn’t one they physically had in store. The woman measured my engagement ring herself, we told her he bought a size 8 but we had it re-sizes to a 7, and that is what she measured as well. Then I got my engagement band and it was beautiful. Fine. I pick up my wedding band a few weeks later when it comes in and when I first walked in, straight from the gym, not one single employee helped me. They just stared at me. I legit stood at the counter and was stared at. One worker even had the nerve to push me off to the side so she could take a payment from a different customer (they had 2 other registers that I wasn’t by). So, angry at such unprofessional treatment, I walked out. I had too much to do to deal with that bs. I ended up coming back a few hours later and was helped right away. The woman we bought the wedding band from tells us to come back to have my engagement ring and wedding band soddered 2 weeks before the wedding. So, just over two weeks before my wedding, I go on in and tell them what I want. Some woman just grabs my rings and measures them and is telling me that my engagement ring is measuring as a 7 and my wedding band as an 8...? YOUR STORE SPECIFICALLY SOLD ME A SIZE 7 WEDDING BAND. I had the original receipt in. My. Hand! Then they wouldn’t shut up about how if they had to resize anything they would have to charge me because my husband didn’t buy my engagement ring there, and would not stop giving me grief for not buying it there. Like ma’am. Just stop. I didn’t buy the damn thing. And with the way she was acting, I’m kind of glad we didn’t buy it there. I proceeded to tell the second woman I worked with that I don’t want the engagement band touched at all. She kept telling me they’d need to re-size it and I denied this. I thought my ring fit great, and even if it lost some space due to the soddering, that it would still fit. If she needed to touch a band, she could touch the wedding band. She said they would call me by the following Monday to confirm any charges. Well come beginning of wedding week, a week after they said they’d call by, we still hadn’t heard anything. My husband called and they said they tried reaching us, but we’re clearly calling the wrong number (a number which I confirmed with the second women before I left). We set it up to pick up my rings that Friday, and FINALLY caught a break because that went swimmingly. Whoever did the soddering did a great job as the ring s look beautiful. They said they didn’t need to touch the bands at all, and whoever told us they were different sizes was wrong. So while their “free” warranty program might be a selling point, their customer service skills are trash. They need to be more welcoming of ALL customers.

tmare. 2014 - Engagement ring was purchased at the Germantown location. We originally had to get the my engagement ring resized 2-3 times. The second time we went to get the ring resized, we called ahead to check their hours, drove one hour there only to find a sign on the window communicating they are closed for the day for a team building activity, so we had to come back another time. Being closed on a weekday would have been a nice idea to add to the website and voicemail for when costumers called in. 2015 - After moving from the Milwaukee area up to the Fox Cities, we purchased the matching wedding band to go with the engagement ring. The matching band (although the proper SKU) did not match and needed to be custom made. The team member that originally helped us was extremely rude and criticized the mismatch because we did not order the matching band. Due to the constant shortcomings and poor service, Walter, the manager at the time, took over our account and set up our custom matching band. With the constant hassle, inconvenience, and never getting to see my engagement ring, Walter was going to send us a gift certificate to a restaurant of our choice in the Fox Cities (Four years later and still waiting on that certificate but still dealing with the hassle of Kesslers). 2016 - Diamonds continue to fallout and my ring sits in the shop. 2017 - Surprise, your marriage has lasted longer than your ring!! Enjoy spending another day at the jewelry store to drop off your ring and another day to pick up your ring while your ring gets work done. You may see your ring in a week or so. You didn’t really want to wear it anyways. 2018 - “Wow, I love how artsy your ring is with those black diamonds.” “Nah, those are just gaps from my Kesslers Diamond ring doing what it does best... falling apart.” 2018 visit number 2 - Enjoy regularly having to explain to the team members you bought your ring from Kesslers and having to ask them to double, triple, and quadruple check their computer system if you would like to have your ring fixed. Kesslers employee: “We don’t have you on file.” Husband: “I purchased it in Germantown.” Kesslers employee: “I’m not seeing anything on our end.” Husband: “Please check again.” Kesslers employee: “Oh, I see it now.” 2019 - Engagement ring is officially at the 5 year mark and has been making bimonthly visits to have diamonds replaced. If you believe your marriage has the longevity of a J. Lo style engagement, then I highly recommend picking up your ring from Kesslers but you can find a plethora of failed marriage Kesslers rings on the Facebook marketplace at a fraction of the cost. If your marriage is that of dreams and puppy kisses, there are some fantastic jewelry stores in town with outstanding service!! Our new personal favorite is Avenue Jewelers on College Ave. where they are always extremely kind and helpful while the jewelry stands the test of time. I believe they are worth two stars because they do not charge you for adding in new diamonds as you leave a breadcrumb trail of diamonds wherever you step.

the jeweler's and we all thought it would look great. However, it was not a traditional combination of wedding bands with an engagement ring. At one point we thought my idea might not work. However, with my detailed explanation of what I was hoping for was achieved by the wonderful jewelers at Kessler! When I got my ring I couldn't have been happier! I have the most beautiful wedding ring anyone could ever have. Kessler is the place to go for all of your jewelry needs! Thank you Kessler making my wedding ring exactly what I had envisioned!

through the design with my husband and I. She was always prompt in her follow-up and made sure that I was not without my engagement ring for long periods of time while they worked on the custom band to fit it to my engagement ring. We have been very happy with the wedding bands that my husband and I picked out from Kessler's. I really like the fact that I can stop in at any time and have them clean my ring for free. I'd highly recommend Kessler's in Germantown - the staff is super friendly and they were very easy to work with.

m me to convince her to make the necessary purchase!) but it certainly felt that way when we went into Kesslers and came out knowing that we found the perfect ring for her in about 20 minutes. The employee that worked with us at Kesslers was very knowledgeable, friendly, and wasn’t pushing us to purchase anything. I came back to Kesslers to make the purchase to find that same employee remembered my name and exactly what I was looking for. Obviously, engagement rings are very expensive, but I left Kesslers that day feeling very confident that we made the correct purchase, and I am very grateful to them.

ssler's had the most affordable prices out of any other place we looked into! They have a wide selection of rings for men and women, so I never felt like I wasn't able to find the type of ring I desired. My ring is absolutely gorgeous--I get compliments on it all the time, and it looks way more expensive than it is, which is a true testament to the quality of jewelry Kessler's supplies. We worked with Maylena throughout the entire process of looking for and purchasing my ring, and she even corresponded with my fiance multiple times over email to answer any questions he had. After getting engaged, we went back to Kessler's and worked with another woman who was equally cheery and helpful. Since buying an engagement ring is a commitment, you want to feel comfortable with the place you are purchasing your jewelry from. I can honestly say that working with Kessler's was one of the best decisions we could have made--we truly feel like part of the family!

ely true. Anything goes wrong, they will fix it, no questions asked. Anytime you want it cleaned, they will get to sparkle as much as the day I got it! The rerodium it every year for free to get it back to its original brand new condition. Everyone is so incredibly nice and helpful and down to earth who works there.

e was amazing. Great sales personnel that weren't pushy, and they were patient with my pain in the behind criteria the ring had to meet. I love my ring and would definitely go back in the future.

is wedding band, we also went there. They had beautiful rings to choose from and we were so happy with the quality of rings we received!

plated, and they were able to put a rush on it to have it back to me in time for the wedding. We were very pleased with our experience!

g bands are from Kesslers and I would choose it again and again. We have utilized both the Brookfield and Greenfield locations. You will not necessarily get a bargain, but you will receive life long customer service and be treated like royalty each and every time you enter a store. They immediately polish your ring and over you beverages. Each item purchased from Kessler receives FREE sizing and engraving for life. White gold rings can also have the rhodium redone at any time free of charge to keep it looking shiny and new forever. If you are looking to upgrade your Kessler's diamond, Kessler's will apply the cost you paid on the original diamond to your new diamond purchase upon trade.

all the time and not have to worry! For our wedding bands we each got customized ones! My husband liked one of the white gold bands they had in the store but wanted it thicker, they made it to his liking and we got them engraved for free ! A bonus is the Andes mints every time you come in :)

The staff are incredibly patient, take the time to get to know you, and remember you every time you come in. They really provided the best experience in jewelry shopping that I could have ever asked for.

duct that I can find in most places. We shopped around for our wedding bands and in the end I choose to mix my engagement ring with a colored diamond wedding band. When I was set on the idea, I knew that colored gemstones to an engagement ring were fashionable at the moment. I wanted something different looking and yet classic but was concerned about the longevity of a gemstone. Kessler’s offered colored diamonds and I was in LOVE. I love looking at my set every day and it is so us! Our sales lady took very little time to learn our first and last names. Every time I went in there to pick up rings or do cleanings or fittings, she was always there smiling, greeting me and helping the desk lady check me in without having to give my name. It was a very personal relationship. I knew I wanted a jeweler for this important purchase. I am glad we went to Kessler’s.

no interest on their store card. We never have had issues with needing to come in at certain times to have the ring clean or inspected. We went back to buy our wedding rings and at that point Stacey had left and we started working with Michelle. She was very helpful, especially with my wedding ring since my engagement ring is so unique. We were recommended to them by a friend who bought his wife's engagement there because he liked the service he received. After the wedding, we had to take my engagement ring in to be re sized and they had it done within a week and half, and that was over a holiday week. I definitely will go to them for any jewelry needs.