Kettle Moraine Ranch

I apologize that you feel this strongly about the ranch and your experience here. My staff and Myself strive to make any event here amazing. I would like to address some of your issues and concerns listed. Comment- “Gina also approached my husband while he was intoxicated on our wedding night to sign a contract to pay $41 dollars per additional cases or soda and water.” Response- I approached your husband earlier in the day/evening. It was very sunny out when I spoke with him and then started raining right after our conversation, so this was not at night when I approached him. As the general manager/co-owner I would not have someone sign something if they were drunk or unable to understand what I was saying. Your husband was completely coherent when I spoke with him. If he would have been noticeably drunk/out of it/unable to speak, I would have talked to someone else. (I did approach you first outside and you told me to speak with Robert about the beer and soda.) This is also why I explain the bar package to people when I meet with them. The 2nd time we met, we went over the bar package one more time because you were concerned about possibly running out of beer. My answer is the same to every client. If we need to add extra soda/water/beer I would find one of you, or someone you want in charge of that and let you know where you are at with soda/water/beer cases. If clients choose to add more soda/water/beer (because again I always have soda/water/beer on hand) then those clients would need to sign a contract allowing me to add items during the night. Your husband signed the contract form allowing me to add what was needed. Comment- “She only had 1 barn fan, after we were told she had multiple fans to provide since the barn was not air conditioned, amd wedding was in August.” Response- When I meet with clients, I always show them the barn and the set up we have. When we met for the 2nd time this year, which was in the warmer season, you knew what the barn looked like and could again see what we had to offer. This is an outside/barn venue, and with August generally being a hot month it is going to get hot inside no matter what we do. The day of your wedding happened to be one of the hottest days we have had which did not help in any way whatsoever. We do the best we can with the circumstances given to us with weather. I never promised more fans, because I do not have more. I do not offer items that we do not own. We have 9 ceiling fans, and one large barn fan. Your husband asked if it would be ok to bring one from home, and I said that would be completely fine and a good idea. Comment- “The bar service was rude to guests the night of.” Response- I apologize that you feel that our staff here was rude. The night of your wedding we had 2 bartenders and myself. I was never approached by any of your guests that they were unhappy with our staff or service. In fact one of your guests gave my bartender a very large tip for doing a good job. My staff were very surprised and grateful for that. I apologize for my late responses to you. I try my best to keep up with everything we have going on here at the ranch. I try to make every effort to get information, answer questions, and help with concerns that any of my clients have. There are times where I can fall a bit behind, but we are working on getting a better system for certain parts of the business. Having that information helps me know what we need to improve on. Sincere Apologies- Gina Gagliano General Manager, Kettle Moraine Ranch

the ranch, and myself appreciate it very much. Your wedding was amazing, you were awesome to work with, and everything turned out beautiful. Thank you so much for sharing your special day with us. We hope to see you again. Happy Trails To You And Your Family. Thank You- Gina Gagliano Kettle Moraine Ranch, General Manager