Had our wedding here this April and it was lovely for the most part. Branigan is a great wedding planner and is great at communication. She was very helpful and accommodating. Howe...ver I found Kali (the day-of coordinator) very unhelpful. I was assured that my wedding was a one-off and "she's never that forgetful" but who really knows.
I told Kali the night before my wedding that the fairy lights strung up in the reception hall with the tulle were not working and she assured me they would be taken care of. They weren't. I told her a few of the bulbs in the lanterns were out outside the log cabin and she said they'd be fixed. They weren't. Now in my wedding photos only a few of the lanterns are lit and it looks silly. The "night manager" never introduced herself the day of the reception so I had no idea who she was or who to go to if I needed anything, which I did, because the cafe lights on the porch weren't working either and I had no clue how to turn them on. So, I spent 10 minutes playing with their light switches and looking in their utility room AT MY WEDDING trying to figure out how to turn them on - because nothing was discussed about lighting the night before as Branigan said it would be. So in my sparkler send off photos, there's no cafe lights. We had a cigar bar out there and people were basically smoking in the dark. Seems like a small issue but it really annoyed me.
Anyway. The day of my wedding Kali completely forgot to hook up the sound system for the ceremony, and when I caught the fact, it was our ceremony start time. She takes off and I'm standing there ready to walk down the aisle for 20 MINUTES and have heard absolutely nothing. She finally comes back, in tears, and says the microphone was not charged and it isn't working. Great. Kali then promptly disappeared and I never saw her again. I will say I was refunded for this but it doesn't make up for the next fact.
Since we had no microphone for the ceremony, our officiant had to project her voice (AKA scream at us while we stood 2 feet away) so the guests could hear the ceremony. I was told at my reception that a few of the guests still didn't hear much of it. The worst part of all this is that my husband was wearing a lapel microphone for our wedding video. So, in our wedding video, our officiant is screaming into it and it sounds terrible.
I also want to add that the day before our wedding we were running around getting ready for the rehearsal dinner, setting up all the decorations and everything, and Branigan texted me "Oh by the way there's a few family friends and their kids coming to take prom photos here, I hope you don't mind." Ok. She didn't ask if it was ok, she just told me it was happening. Well, it ended up being about 6 couples and all their extended family/grandparents/photographers. We counted 44 people, 16 cars and 2 limos. They parked DIRECTLY in front of the house and were there for over 2 HOURS. My family and bridal party, people bringing the decorations and food for the rehearsal, were not able to park anywhere near the house, so they had to trek from the parking lot with tons of boxes. It was ridiculous and when I complained I got an "Oh, sorry about that" as a response.
Also they only have one caterer that you must go with, which was depressing. We're big foodies and were ready to splurge on high quality amazing food and got average chicken parm and mashed potatoes instead. I wish they let us choose our own caterer.