Kimberlite Event Space

In response to the 1 Star review below, Thank you, Tamar, for your 1-star review. It gives us the opportunity to explain our process for future potential clients. You scheduled an appointment 3 weeks in advance. We are also a turnkey in which in this case, you were able to let yourself in using our lock pad code, with me on the phone the entire visit on camera. When booking, review contract and pay in person. You chose to have us send the contract electronically; you had the option to pay by Zelle or credit card with 3.7 percent fee applied to your end. Our payment options are cash, cashier’s check, money order, personal check or Business Zelle per contract. We never refused anyone who preferred to use a credit card. Yes, if you are serving alcohol, you will pay $150 for security. Although the security fee is included in the final balance, you chose to pay it separately and asked for a separate invoice. Yes, we required 1 day event Ins to cover your guests, vendors, and anyone you bring in for any incident that may occur during your event. Our business insurance is not liable for your incidents; thus, no extra coverage on our Ins is needed. Event Ins protects you. Our event space allows you to bring in your own vendors, which is why we require 1 day event insurance. The Ins is usually $106 or less. Pointing out that someone else had to use the Ins was not punishment as this requirement was in place from the beginning, when we started this business. We require a $500 REFUNDABLE Security Deposit. Since all went well with your event, we offered for you to pick up your $500 refund check, however you preferred us to send it by Zelle because you didn’t want to drive to pick it up, I guess this is the same way you didn’t want to drive and fill out the contract? You FAILED to pay your final balance, 30 days prior to your event date, per the contract, we texted a gentle reminder instead of canceling your entire event. You still disputed the amt, then agreed we were correct after I sent you a copy of the signed contract. It is our practice, before anyone decide to rent, we stressed READING the entire contract. We even suggest you shop around for other venues as we want our clients to feel sure before renting. Also, we give you 3 days to cancel the contract when you don’t have time to read it at the time of signing up. Yes, we refuse to sign your waiver. Typically, any business would not agree to sign a waiver created by the client only in client’s best interest. I even revised one part of your waiver showing our wiliness to work with you. You did not respond. This entailed me to pull the verbiage from the contract stating that if you didn’t abide by the rules, we could possibly cancel your event due to a “client-caused” cancellation and having every right to keep your money due to liquidated damages. You stated you could have sued for your money back. This entire review is filled with non-factual statements. We don’t mind reviews, but please state only the facts. We have proof and receipts, a contract signed by you, emails, text and unanswered phone calls showing we were trying very hard to work with you. This leads us with the decision whether we should be the ones suing due to libel remarks, remarks that can damage a business or reputation and therefore against the law. It’s very clear you did not read the contract. Which was a Red Flag for us. Last remark, our cameras prove your horrible experience was a nice event . 😇