Kimpton Epic Hotel

We had the most amazing experience on our wedding day on February 7, 2020. Patricia was the most professional and amazing person to work with. She was there with us every step of the way. On our day she made sure to take care of all the little details I was worried about, she walked me to my car, made sure my dress and veil were perfect and was waiting for us outside when we arrived back at the hotel. Patricia and the entire Epic team were out of this world and we couldn't have imagined having a more perfect day. Thank you for making our wedding day so special!

We planned our dream wedding at the Epic Hotel for May 2, 2020. Unfortunately, we were devastated that we had to cancel due to Covid19 and we were unable to reschedule because it was a destination wedding and we had very limited availability. However -Patricia was BEYOND AMAZING to work with. She made the whole planning process so easy and stressfree. She gave multiple tours to me and my family, she was super responsive and always sent detailed meeting notes. She is by far one of the best event professionals I've ever worked with and a big part of the reason I booked at The Epic rather than another venue in Southbeach. I am soooo sad we won't get to have our dream wedding, but she made the whole cancellation process beyond easy and couldn't have been more understanding, supportive and helpful during this hard time. I HIGHLY recommend this venue and I hope we will get to throw a huge anniversary party here in one year!

Patricia was amazing, she was very patient and made sure our night ran smoothly. Kyle was also very helpful! We loved our wedding day!

The staff at the EPIC hotel was phenomenal throughout the entire process! Especially Kyle Krause & Patricia Suero - THANK YOU for making a huge life changing event run so smooth. Kyle made sure to answer every email & call within the day (or minutes!) and Patricia came with solutions and answers to all our questions. The staff at the EPIC as well the day of was incredible, attentive, and supportive throughout. Especially the day of, we were assigned someone to cater to our needs, Rosa, and she made sure we had our drinks and our dinner packed up before we left the reception. Would 100% recommend as a venue!!!

we had our wedding at the Epic and all I can say was that it was amazing. Patricia and her staff helped with every step of the way and were beyond helpful in making it the perfect day. they went above and beyond in helping accommodate all the details that were important to us. cant wait to plan my next event there!!!

My wedding was on June 8th and it was absolutely AMAZING. Patricia was so helpful, she kept in contact with my wedding planner and I at all times with any updates she may have for us and answered all questions quickly and promptly. The staff at the EPIC did a phenomenal job, Nelson stayed with my husband and I the whole night. He made sure we ate, he made sure we stayed hydrated, and most importantly he made sure we had a great time. He was so nice and we were very happy to have someone like him by our side. The venue is so beautiful, from the light bulbs to the mother of pearl walls to the breathtaking views from the ballroom. Everything looked like an absolute dream, and we are so happy we picked the EPIC for our big day! A big THANK YOU to the EPIC and their staff!

The customer service and attention to detail is OUT OF THIS WORLD. I am so grateful we chose to have our wedding here. Not only is it stunning but everything was truly spectacular. Patricia and Kyle were fabulous throughout the planning and so easy to work with. We also would love to say a special thank you to Rosa who went above and beyond! We love you and are so grateful for everything! (She even brought my picky husband a kids meal when the salads came out so that he would have something to munch on too) We felt like true royalty and we’re not ready to go back to a life where we aren’t staying at the Epic.

I don't even know where to begin. My wedding just took place on 03.23.19 and I have never experienced anything like I did at the Epic. The level of professional and passion the entire team has sets the bar. From the minute I sent my inquiry email to the day of my wedding the entire team at the Epic was on the very top of their game. Never missed a call, an email, a question. I truly felt as if I was the only wedding they had to plan all year long. Patricia... words cannot describe how happy and easy you many this entire process. You were born to do this!! You are patient, kind, funny, attentive, understanding and an absolute ANGEL! I truly cannot thank you enough. Kyle, You were on it from the very beginning and I loved how easy you made this process. If It wasn't Patricia it was you that was there for me and I never felt neglected. I know can truly apologize to you for the 1000 emails I must've sent. But you were helpful the entire time. I want to thank the banquet staff and even the front desk who helped me through the entire process and make me and my family and friends feel so special. Every front desk agent remembered our names and congratulated us throughout the weekend. Also, The server who took care of us throughout the night from the banquet team, I am SO sorry that I cannot remember your name (I had a lot to drink by this point lol ) but you were wonderful!!!! You had a genuine smile and love for what you did that made my night that much more special. To anyone looking to get married, if you're considering the epic think no more. It will be the best decision you've ever made. Thank you from the bottom of my heart. XOXO- The Guzman's

This venue is amazing! It has been my dream wedding venue for over 10 years and it delivered in so many ways! Patricia and the rest of the staff were wonderful and very helpful. She helped us out at every step, from confirming the date to being there on the day of. We always felt she was very attentive and made it easy for us throughout the planning process, keeping us calm and having everything well prepared. Everything went so smoothly on our wedding day and our guests were delighted at the service, food and beautiful venue. The entire staff of the hotel and catering staff were attentive to us and all of our guests. There were there for all of us, not just on the wedding night, but throughout the whole weekend They gave us and all our guest special experience. I would recommend having your wedding at the Epic to anyone.

I had the best time planning my wedding with Patricia Suero at Epic in March 2019. Prior to the event the service that we received was just flawless. Patricia made sure to alleviate the stress of wedding planning from me and let me be as involved as I wanted to be comfortable. Our vendors had an easy and smooth process to coordinate with the hotel prior and for the day of. Hotel accommodated anything we needed for our vendors, our guests or ourselves. We had the best time at our wedding mainly because patrician and the team made sure everything goes smoothly and more importantly that we have a good time at our wedding. My husband and I did not think we would be this relaxed, and enjoy ourselves this much on our wedding night. This was the best decision to have our wedding at Epic and we really appreciate Patricia, Kyle and the rest of the team who made our special day possible with such great quality.

Patricia and her team made our wedding day an absolute dream! She helped coordinate the entire day of set up. Everything from the outdoor ceremony to the reception was executed flawlessly. Because of the team at the Epic, my family and I were able to enjoy the day together! We were even surprised with champagne while we were getting ready and breakfast the morning after our wedding. Thank you so much to Patricia, Patti and team for making our wedding weekend truly magical. It was an EPIC day we will never forget.

Having our daughter's wedding at the EPIC was sooo EPIC. The catering director, Patricia Suero was so Professional, accommodating, organized...I can't say enough about her. With her help and that of all involved at the Epic everything was flawless and nothing fell thru the cracks. What an amazing experience it was to our kid's wedding at this venue.

There is not enough words in the world to express the gratitude I have for Patricia and the entire Epic team! Our wedding was something was a true dream come true and a fairytale! Every question, every detail was handled with such love and care and that trusting them with our vision was easy! Patricia is an angel on earth! She is so professional and a friend at the same time! She assured me that everything would turn out perfect and she wasn’t kidding! We had a situation in which we had to change things around and Patricia was always there to calm my nerves and get things done! My wedding was perfect and it’s all thanks to them! The food, the accommodations (Guillermo from the room coordination is amazing!) and the communication was top notch! I wish I could re-do my wedding again and again exactly the same way! Thank you Patricia and the Epic team for making my dreams come true!

The EPIC hotel exceeded all of our expectations (and they were already pretty high). Patricia was wonderful for the planning process and always answered all of our questions eagerly. The venue itself is beautiful, the view from the main ballroom can not be beat! It’s definitely a unique ballroom that will be memorable for you and all of your guests. Their catering was also incredible as many guests told us it was the BEST wedding food they have ever had. The food was fresh and delicious and we couldn’t be more pleased with our experience. Finally, they accommodated us with a last minute request for a French fry bar. Our guests couldn’t stop raving about it. The EPIC and their team made all of my wedding dreams come true.

The team at the Epic was superb and helped to make our wedding absolutely PERFECT! Lissette and Chanel helped with accommodating my guests with their rooms before the big day. Patricia came on board once we had already booked with the Epic and she didn't miss a beat. She made me feel comfortable and her communication and professionalism were above par. Michael also helped to make our day run smooth and without any hiccups. Nelson was the man of the night! Everyone was talking about Nelson and how attentive he was to my husband and me, as well as my family. His customer service was impeccable! All in all, I am elated that we chose the Epic to host our wedding as it was our BEST DAY EVER!!

I want to thank Patricia Suero and her staff for making my daughter special day "Best Day Ever. The staff was superb ,specially our waiter Nelson , I cannot say enough about his impeccable service ,every time myself or any of my family members turned around he was there making sure we had everything we needed ,he was amazing, we all need to have a Nelson in our lives. The Bartenders were great, the food was deliver warm and it was delicious . The entire venue at the EPIC from beginning to end was elegant, sophisticated and a fairy tale dream come true . Thank you to everyone at the EPIC for making my daughters wedding unforgettable .

From the moment that we signed that contract everything has been amazing , the attention that they give prior to the wedding is so amazing and makes you feel so secure that the day of your special day nothing will go wrong. The day finally arrived 7/14/18 and the epic hotel made sure that my dream wedding along with all my vendors came true. The service that Patricia and her team provided for me and husband , is unexplainable. The moment we arrived back to the hotel from the church ceremony they were waiting for us downstairs. After that they took us upstairs to our private room while our guest enjoyed cocktail hour , they showed us our reception and tears came down my eyes as i couldn't believe how beautiful it looked, my team from Vivian Colls exceed my expectations, and so did the team at the Epic. We were greeted with champagne from Rosa our dear rosa that didn't leave our side the entire night making sure everything was okay and if we needed anything she had it under-control , they took us to our private room, brought us food, rosa made me an amazing tea because i was unfortunately sick on my wedding day, They even took off my heels for me because my feet were in pain LOL. EVERYTHING WAS AMAZING ! oh i can't forget Victor the bartender , did an amazing job. All of our guest LOVED Victor, and to the chef thank you so much for all the delicious food! Thank you to the entire team at the epic , without you guys my wedding would have not been so perfect. You are the definition of true professionals.

My husband and I couldn’t be more grateful with our EPIC team, you guys made our special day unforgettable! Our biggest thanks to our wedding coordinator at the EPIC, Patricia Suero who was AMAZING, thank you for all you did for us! The EPIC Hotel truly exceeded our expectations from the food, which was so good, to all the staff, everybody was so sweet and worked really hard to make our wedding day perfect. What an incredible team you have, thank you for being part of the happiest day of our lives! Much love...

After narrowing my list of 12 all-inclusive Miami wedding venues to 2, I was between the EPIC Hotel and Eden Roc Hotel. Both were sophisticated and elegant in their own way, and relatively similar in price point for a summer 2016 wedding, but ultimately the EPIC Hotel had that “it factor” my husband and I were looking for, and we knew we would be in great hands with EPIC’s wedding coordinator, Lourdes Ramos. Our EPIC wedding was truly EPIC! Lourdes and her team helped make that happen, along with my other wonderful wedding vendors. Lourdes was always available within a very reasonable amount of time, either by phone or email. When she went on vacation, she even made sure to contact me with enough time and provide me alternate contacts if the need arose. With her help, I was able to get the menu, décor, and timeline I wanted, within a price I was comfortable with. She was very accommodating with adding extra things at the last minute when I realized that I would not reach my food and beverage minimum with the guest count alone. My BIGGEST concerns were that the food tasted excellent and that it came out on time – the EPIC delivered on both. All my vendors were on the same page thanks to the help of Lourdes, and my wedding coordinator, Eric Trelles. If something went wrong the day of my wedding, I sure had no idea about it, because it all went so smoothly. I later asked my mom and sister (the MOH) if they knew of anything going wrong on the wedding day, and they couldn’t think of anything. My only complaint was that the cake was cleared off the tables too quickly. The majority of my guests later told me that they never got to taste the cake because it was cleared off soon. The only thing I could think of was that almost all the guests were on the dance floor LITERALLY right after dinner and almost the whole night, so perhaps the wait staff thought no one wanted cake. However, I do wish it would have stayed on the tables for a while to allow those people going back and forth between the dance floor and their tables to get some. In addition to a gorgeous wedding day, the EPIC was able to provide rooms for all my out of town guests at a discounted rate and gave us a beautiful bridal suite with an AMAZING view. We felt like royalty on our wedding day and were left desiring for nothing at the EPIC Hotel. So very happy with our choice.

We booked our wedding block at the Epic Hotel for our wedding guests, as well as got ready day of in our suite and had our first look on the board walk. Alexandra and Chanel were amazing! They were so helpful throughout the process and very quick to answer all of our questions. Can't wait to stay again!

Absolutely.....EPIC! Yes, price but Every dollar spent was worth it. My husband and I have ZERO Regrets. We had our wedding on a Friday night, you can imagine how busy that place can get. And it did.. and Valet was a mission, but still no one cared about that. No one even mentioned it because all people are ranting about was how they just attended the most amazing wedding day ever. I tell you, I spent a lot of time imagining how the night would look but nothing amounts to the magnitude of such setting until you see it. I loved EVERYTHING. The food, the space, the people. Let me tell you about the people. LOURDES... THANK YOU! She was superb. Helped me every step along the way. She made me comfortable, calmed my nerves, and washed all my worries away. She gave advice even when I didn't ask for it; she made it easy. and Nelson.... He is the one that will follow you all night making sure you're great. When I needed water he was right there! it was incredible. When I need anything: wiping of the floors because someone spilled wine, food, or anything else... he was there. Even my family highly thanked him for taking great care of the bride and groom. So to Epic, and the team at the Epic... a huge THANK YOU! We recommend this venue to everyone! I cannot stop replaying our wedding night.

I can not express how happy I was with the Venue. The staff and the view was absolutely stunning. Working with Lourdes was just perfect. She was always available when I had a question. The staff at group reservations made the process for my guest has easy as possible. My waiter that the hotel assigned to us for our wedding was just perfect. He made our night just perfect. The food was delicious, my guest are still talking about the appetizers and the sea bass. Thank you Lourdes and The Epic hotel for making my wedding just perfect.

The Epic Hotel was the perfect venue for my wedding. The entire night was just absolutely perfect, from the food to the service to the venue itself. I know it is a pretty pricey venue, but in my opinion it was worth every dollar. I always knew I wanted an indoor wedding due to the hot and unpredictable weather in Florida, but I was having trouble finding a ballroom that didn't feel so confined and dark. Within a second of walking into the ballroom at The Epic I knew it was my venue. There is a wall of floor to ceiling windows with a balcony that overlooks the lighted Bank of America building, which just looks stunning at night. And then opposite the windows, there is a gorgeous Mother of Pearl wall. And then there is the food, which is top notch. I've been to a few weddings, and although I might be a bit biased, it was the best food I ever had at a wedding. My mother and I received a lot of compliments on how great the food was, and on the venue itself. And then there is Lourdes, the catering manager. She is excellent! She is on top of everything and works with the vendors really well so you don't have to deal with the minor details. If I had to do it all over again, I wouldn't hesitate in choosing The Epic for my venue one bit!

It is hard to match this urban view from the ballroom! Best Feature!

The EPIC Hotel fulfilled my daughter's wedding fantasy. The Metropolis Room was beautiful, the food was outstanding, and all was done without a hitch. The catering manager, Lourdes Ramos and her team, worked with out vendors seamlessly. My wedding planner, Marylen Exposito, had no complaints. The evening was perfect. The serving staff stayed in the background and was unflappable. Weddings are not inexpensive, but we felt like we got what we paid for. Planning can be stressful and at one point, I worried that there would be too many extra costs. I was pleasantly surprised during the last two weeks, that the extra costs were absorbed into the existing price and it did not multiply. Lourdes knows her hotel's capabilities and she did not lead me astray. She told me that the Area 31 bar would not be appropriate for a cocktail Welcome Reception; she was right. We had it poolside instead and she worked with me to make it a reasonably priced affair. Our guests loved the hotel; the entire staff - from the bellmen to the front desk, security and servers -- are well-trained, pleasant and accommodating. And, a shout out to Zach, the magician at the front desk, who became the Bow Tie Man, tying at least 20 bowties when the men could not figure out how to do it!!! I have been in charge of nearly 1000 events in my professional life (albeit when I was working in China several years ago), and I know a professional team when I see it. The EPIC gets my vote. The Hotel is very busy at night; cars drop off and pick-up people coming to the popular bar at Area 31 and it is crazy busy. Somehow, the valets keep it all going. There can be a wait for your car, but they keep it moving. My daughter and her new husband had the fairy tale wedding they envisioned. The EPIC MADE IT HAPPEN.

Lourdes Our wedding was seamless and amazing from start to finish. You have been there to answer my thousand questions with no hesitation or annoyance,  and I know I can be sometimes!  Ha! You assured us and supported us through everything and it truly made us able to relax and enjoy our day that much more! I felt as though you were more than like friend than our event manager. Jonathan and I really appreciated everything that you did and will recommend you to everyone! Our reception was fabulous and truly epic! The transitions were seamless, much kudos to your team. Let me tell you that every single guest could not stop raving about how astounding the service was. The banquets team was one of the best ever. No none waited on drinks at the bar, the cocktail hour was perfect and the reception went like clockwork. I have to give special thanks and mention to Nelson. He was such a pleasure from our tasting to wedding. Nelson made sure that Jonathan and I stayed comfortable from the moment that we walked out of the ceremony to the very end of the reception. He would see us fanning ourselves on the dance floor and bring us water. Our drinks stayed full as did our tummies. He is truly gem who shined so bright!! I probably don't even need to say this as well but the food was delicious!!! My goodness! Magnificent! I really do hope that we work together again because it really was special working with you and the Epic team. Thanks to you all we found that our guests created new hash tags for the event:  #bestweddingever  #weddingoftheyear #epicwedding (pun intended) Your rose petal turndown and gifts were unexpected and unnecessary but so sweet and appreciated!  Thank you! Thank you! Thank you! I can't say it enough!

Dear Lourdes, The purpose of this letter is to commend you for the wonderful service we received during our daughter's wedding. I was very impressed by the overall performance of all events together: food, decoration, staff, service, and the honesty of your Security Staff. The day of the wedding my niece inadvertently forgot a ring in the ladies room that had a deep sentimental value, as it used to belong to my deceased mother. Around 5:30 am we went looking for the ring among other things at the Ladies restroom to no avail. My sisters and I spoke to your security agent, Mr. Travis as soon as I provided him with the description of the ring he informed us that one of your staff, Sandra, had found the ring and submitted the same to the Lost and Found Department. He went to get it and after requesting a full description of the ring, he gave it to me and asked me to sign a form as proof that the ring was returned to the rightful owner. It meant a lot to me. I want to take this opportunity to Thank You and your staff for the wonderful customer service, professionalism, honesty and integrity of your personnel, also want to let you know that Nelson, assigned to my table, gave us and the rest of our guest a delightful service all night long. Rest assure that any future events that my family or friends need to have in a prestigious hotel, the Epic Hotel will be the first on our list. Sincerely, Martha Hernandez

I have to say I was so excited to have my wedding at this beautiful hotel, but was greatly disappointed. There was an issue with my wedding band being lost or stolen, and not once did a manager or guest service representative personally come and talk to myself or my husband. We had to search the room and the hotel charged us "incidentals" for the room, even though we did not damage anything. They left all the food in our room the night of our wedding because they didn't want to take responisbilty for cleaning the room in case someone found the ring. Lourdes the banquet manager was nice in the beginning but then I found her to be distant and not committed to her customer service. There were lots of charges at the end of the wedding that were obscene. I wouldn't recommend this place unless you have a big bag of money your willing to waste. I also booked several spa appointments at Exhale spa and one day my service provider was 45 minutes late to see me. When I tried after the wedding to talk to head manager of the hotel I was passed to several random extensions and eventually mysteriously disconnected. For the amount your paying you deserve more follow through and better service.

I have to preface my statement with letting you know that I am extremely detailed oriented and have a discriminating palate and love for great service. Choosing Epic to host my recent nuptials was by far one of the greatest decisions we made. Compared to the Four-Seasons, Fontaine Bleu, and Intercontinental, the Epic gave us the biggest bang for our buck. The catering manager and waitstaff were extremely attentive all the way from the tasting through the end of the event. I was further more impressed with their willingness to accommodate my every request and their intuitive service approach, that other venues are typically know for. I highly recommend that all brides and grooms, brides and brides, and in our case, grooms and grooms consider Epic. Know that this recommendation is not being written with a light heart, or with any subjectivity. I know a good deal when I see one and EPIC will deliver on every level.

LOVE this space for a wedding!!

My husband and I worked closely with Lourdes at the EPIC to plan our wedding reception. She was prompt at returning calls and countless emails and went above and beyond to make sure that everything for our day was just right. She worked with my wedding coordinator and vendors and offered advice whenever we needed it. She was absolutely fantastic and professional on all levels! We held our cocktail reception on the Pool Deck, and dinner and dancing in the ballroom. The view of the Miami Tower from the ballroom at night truly makes this a unique venue (especially if you're lucky enough to have the Miami Tower lighting match the colors of your wedding decor :) ). The whole staff was very professional, our guests raved about the food and the libations were never in short supply. I highly recommend the Epic Hotel for any event and hope to use them again in the future for other parties and celebrations.

OUR WEDDING COULD HAVE BEEN IN MAGAZINES

One word...AMAZING!

I had my wedding reception at the Epic Hotel and it was just perfect. The Metropolitan Ballroom is absolutely beautiful. I was also very lucky to have Ivette Davilos, the event planner there, who was the best ever. Unfortunately she left this venue two weeks before my wedding, but everybody was on the ball and everything came out perfect. The food was great, the service, just everything was simply perfect. They have a great package which includes beautiful linen, chiavary chairs, glass beaded charger plates, the cakes, etc., items that are usually extra anywhere else. I am very happy that I chose this venue!!!!

I had a great experience in this hotel, Luis Quinones helped us and the most stressing days, that is those near the wedding, were a bliss. Service was excellent the day of the wedding, and the food!! OMG it was just delicious beyond words...so many guests have come to me during and after the wedding to tell me how delicious everything was. And of course, the place is beautiful and clean.