King Jewelers

to find in person. I have a marquis shaped engagement ring with a low setting which was causing issues of finding wedding bands that fit up against my engagement ring. I was able to custom order the exact ring I wanted in the correct size and stones and I’m absolutely in love. Everyone was so nice throughout the process!

Algo online to price compare for diamonds. They say the difference in cost is simply getting your ring cleaned and maintenance, this does not account for the difference in price and they have failed to make it right if something should go wrong, which it did and my only reason for using them to begin with. If I could give less stars I would. I asked for specific metrics on an engagement ring diamond as an initial weed out process. I was assured through text messages and voice that the diamond met those metrics. Only to find out after the diamond was bought that it wasn’t within those parameters, they falsely presented the diamonds facts again by voice and by text. I brought up concerns within the return period. Their solution was a diamond at over 10k more out of my pocket and a diamond much smaller at an additional cost. They said they had exhausted all of their resources. I submitted several diamonds at or below the cost that I paid that had better metrics. This is over a 5.5 carat weight diamond, so the cost are considerable. I asked that it be replaced and the difference be refunded. I was told they needed to retain their sales margin. I tried to work with them repeatedly to come up with a solution only to be told by their lawyer that ONLY they can pick/present a diamond for replacement. I wanted an opportunity to present a diamond that met the original metrics and that I am happy to consider a diamond from them that meets or beats whatever I can find. Again was told only they could present a diamond for replacement as well, due to them needing to retain sales margin. I luckily recorded the call with the lawyer and will be releasing it onto social media shortly. You can see that I asked about metrics specifically in the pic below. The diamond did not meet the metrics that I asked about and said must be met. The sales person Hugh, said he must have mistakenly put in the wrong numbers when asked directly about it. Every other metric was accurate except for the one where the diamond was outside or the request. This directly effects the presentation of the stone. I was referred back to their policy by David King of no returns within 7 days, which I still told them my issues within that time frame through text to Hugh the sales rep. Unfortunately return policies don’t apply to fraud in any event. So now I’am forced to file a full lawsuit and sue. You will hear in the recording when speaking to the lawyer that they insist only David can present a stone because any stone I find, he will basically not be able to maintain his sales margin. Why I would put someone exclusively back in charge of picking a diamond that I will see everyday the rest of my life after they committed fraud and lied about the original diamond is beyond me and him retaining his sales margin after misrepresenting a diamond is not my concern.

. They also have a very large selection of rings. I wanted a sapphire as my center stone, and they had lots of options.