Kinsley James Couture Bridal

r selection and customer service is unmatched. Also, ask for Macario Aguillar. Macario helped me find my dream dress, he was patient, kind, and has an eye for finding the perfect dress. He made the experience better than I could have ever imagined. Thank you for making my wedding dress dreams come true.

rience so easy. They have such incredible designers and were even able to order a dress from Eva Lendel for me that was pretty much impossible to find elsewhere. I had a very particular aesthetic in mind for my Parisian wedding and Kinsley Couture made it a reality. The Eva Lendel Molly was the only choice, even though they humored me while I tried everything else on, and even though the designer couldn’t send any samples the Kinsley Couture team made it easy enough to order it sight unseen. It was clear they have a great working relationship with the designers. Kinsley Couture also brought in such a wonderful seamstress, Jila Tailoring Studios, who altered the dress perfectly and was such a pleasure to work with. They also have amazing accessories. Instead of a veil I went with the Bromelia pearl headband by Maria Elena and it went so well with the dress. For the rehearsal dinner, I went with the Untamed Petal Clara and it was such a perfect dress for Paris. Reflecting back on the experience, I cannot put into words how grateful I am for the team at Kinsley Couture. Thank you so much!

most alterations cost $150-$600. For a $11K dress, this was not a luxury experience. Beware when you're told "if anything goes wrong, this can all be altered!" Why are you getting a custom fit if you fork out $2000 in alterations? 1. When they measured my long sleeve topper, they didn't measure the arm hole. I asked them if they needed this, and they said it wasn't necessary. It was necessary! 2. I ordered my dress in Jan 2021. It was supposed to arrive at the beginning of Aug. I had to proactively email to discover it was delayed due to shipping problems. It arrived in mid-September. I had 1.5 months for alterations. (Google says "you should come in for your fitting two months in advance, but not less than 1 month before".) There was no way that I would have been able to solve the subsequent fiasco if my Oct wedding had not been delayed due to COVID. 3. Sept 2021: My measurements changed. The bust increased by 1-2 cm, and the waist increased by 4cm. The dress was gaping open at the back 4-5 inches. I insisted that they measured incorrectly, since I had not gained weight. They said the dress has no affordances because it has to be tight. (Google says most dresses should be able to let out 1-2 inches from seams). The sales told me not to worry, they would find a solution, and found the situation surprising. 4. Nov 2021: I was given 3 options: (a) The designer can add additional panels for a large cost. (b) The designer can replace the corset entirely for $3080. The owner offered to cover 20% saving $616. (c) A seamstress can add a lace-up corset to the back for cheaper. I was unhappy with all of the choices. 5. They spent Sept 2021 to October 2022 "discussing more options with the designer", only to leave me in the same position. The seamstress would now get fabric from the designer and add the panels. I felt like I was backed into a corner to pick this option. 6. Nov 2022: When I went to my first fitting with the seamstress, the store manager insulted me by asking if I had lost any weight hopefully, as if that was the solution they had been searching for. Unhappy that a year later, I would be expected to bear the full cost, I asked them to honor the offer to cover 20% of the corset cost. This was verbally accepted. I wasn't necessarily looking for a discount, but some sort of acknowledgement of my frustration. 7. March 2023: After the alterations finished, they now do not want to pay the 20% cost of the alterations (~$400). They told me that they supposedly halved the cost of fabric. This was never communicated to me when I paid for the fabric, so I do not know how I am supposed to trust that. I paid $418 for the alteration fabric and then another $1800 for alterations with a seamstress, for a total of $2218. This was not significantly cheaper than if I had picked (b) which would have ended up being $2464. I'm frustrated that to the end, they would leave a sour taste. I had so many back and forth email conversations and phone calls, and drove from SF to Walnut Creek way too many times than I needed to end up with the same results. 2 years later, none of the solutions offered were anything different than "Just pay for expensive alterations".

ng more desirable). I ordered a custom gown which ended up being a complete disaster in every way. It was 27 days before my wedding and I was gownless...a brides worst nightmare. Alexis and Nicole at Kinsley James in Walnut Creek successfully helped me find the gown of my dreams off the rack and even rushed to get me a little extra lace to have off the shoulder sleeves put on. I commend the entire store on there teamwork fitting me in extremely last minute for a fitting and being able to accommodate my extra requests. EVERYONE commented on how incredible my dress was and I still have people asking me where I got it. My gown nightmare turned into a blessing in disguise. Not only did they manage to literally save the day, but the boutique is so cute! They offer champagne and are all the sweetest girls! You can't go wrong with any of the stylists here! Thank you all again so very much!