My wedding was in December 2022, but I booked with Kiss & Makeup over a year in advance (November 2021). I was excited because their work really speaks for itself in their photos (I mean… WOW). I couldn’t have imagined working with anyone else!...
Fast forward to this year and my experience was absolutely terrible. I never thought I would be experiencing the nightmare of having to find someone new for hair and makeup services 1 month before my wedding, but that’s exactly what happened.
I wanted to schedule my hair and makeup trial in the summer of 2022 so I could see if I liked what I thought I wanted to do for my wedding day (and still have time if I needed another trial). I was told they only do trials one month in advance and that I needed to wait. That’s what I did. At the trial, they did my hair and makeup at the same time which made me feel like they were trying to just rush me in and out. We went over some of the details of my wedding and I informed them that we needed to be finished at 11:30AM instead of 12:30PM (because our wedding ceremony start time changed to 1PM). I also informed them that we would be getting ready at my parents’ house in Holly (close to Davisburg) instead of Clarkston. The next day Nora informed me that “we have two options- For an 11:30 am finish time, we can complete 9 people. Or to complete 10 people, we will need a 12 pm finish time.” Therefore, I either needed to push back the completion time or I needed to ask a bridesmaid to not get hair/makeup services. This was frustrating to me because when I booked in November 2021, Nora had agreed to 12 people (which is also on the contract) and had already informed me that there wasn’t enough time to include my sister-in-laws in the hair/makeup services (so we had already reduced the number to 10). Come to find out there is something on her website (nowhere in the contract) that says she will not start any earlier than 7:30am. I must have missed this, but moral of the story, if you have an early ceremony, I would definitely avoid Kiss & Makeup.
A few other things…
I had to make plans to move my parents’ pets to another location on the day of the wedding, which would have been fine, but I was not able to cancel the accommodation when Nora suggested to me that I should probably try to find someone closer to my location for my hair/makeup services. I was going to pay the travel fee either way, so it was frustrating that she was not willing to accommodate where we would be getting ready (albeit, the location changed from Clarkston to Holly). I requested my deposit back since they would not be holding up their end of the contract and made the suggestion that I find someone else to work with - to which I have received no response.
That being said, I booked with someone else and I am very glad I did. Save yourself the trouble and do not book Kiss & Makeup from the beginning.