Kruse Plaza

I spent a lot of time going back and forth about writing this review, but after seeing that the employee who ruined my day was still employed, the decision was made for me. I booked my reception in The Abby and was sent numerous inspiration pictures as to what it would Look like by the time my reception came around. Things seemed promising and I was assured multiple times by my contact that it would be done and ready for me. I walked in 24 hours before my wedding and see that nothing has changed since my last visit 3 weeks prior, except for a new, half constructed bridal suite in the room. The space looked like a total construction zone. After dealing with an employee i had just met that day for hours, she finally went and got the owner, John. Don’t get me wrong, John is a great guy and did what he could to make it right. My bridesmaids found a new venue and set up a new wedding within 24 hours and John helped coordinate and made sure things went smoothly. I am overall very happy with him and how he handled things. Until I see the employee who made the 24 hours leading up to my ceremony an absolutely nightmare representing Kruse at a bridal expo. I never received an apology from this woman or anything. Whenever I think of my wedding day the first thing I remember is the non stop crying during my rehearsal dinner and the panic attacks while getting ready, because I had no clue how things were going to work out. Now their instagram account regularly uses pictures from my ceremony in their outdoor area to advertise (the Woods is absolutely beautiful I will say that). But to an extent, I feel exploited. John did a lot to make this right, but an apology from the employee who missed everything up would’ve been nice. I also was contracted to use a specific bridal suite and come to find out the night before that another bride is using it. Despite what my contract said and what I was told. John called crews in to work overnight on the half done bridal suite because I insisted that getting ready pictures were important to me (we got ready there because we didn’t move our ceremony from their outside space because we couldn’t reach all guests about the move). Despite best efforts to get the area done, I had one “getting ready” station and no private area to get dressed and ready. I wanted to leave a great review because I was extremely impressed by John’s effort to make things right, but when I look back at my wedding day I am still absolutely heart broken and shattered. Things didn’t have to be this way and I hope no bride has to go through what I went through ever again.

Kruse Plaza is a beautiful and great venue for your wedding reception! One of the nicest spaces in Northeast Indiana, and located right off I-69! The best part about it is the first class service. A special thanks to John, Kate and Haley for all of their hard work in advance and for going above and beyond on the night of our wedding to make sure everything ran smoothly. These people are the best and will make sure your night is as perfect as possible. Top notch service and venue!

Kruse Plaza helped bring my vision to fruition. The staff was kind and welcoming to not only our bridal party, but all our guests. The space was beautiful and came together like a dream. All my vendors worked together to provide a high level of customer service that I still get commented on today. It was such a memorable day that I wish I could do again!