OMG THE OWNER IS RACIST, RUDE, AND ARROGANT!!!!!
I visited the shop and ended up finding a dress to my likings and made a purchase. I did notice while I was picking out and trying on dresses, how short and rude the owner Art was with customer's that came in as well as customer's that called in. However, I was delighted by the ladies that assisted me in the shop. I also observed one of the ladies that work at the shop shaking her head and making a side comment stating "Art needs to stop talking to people crazy. Especially when they are spending big money for such an important day." At the moment I did not think anything of it as I was happy with my dress and had not interacted with the owner. After everything was all picked out and set, I had my first interaction with the owner and was not impressed. He received a phone call while taking my payment, paused the transaction without excusing himself, and had a 15 minute personal conversation right in front of me prior to processing my order. This was not an important call... The call was simply... How was your day? And... What are you doing tonight? (This was strike 1)
One of my brides maids came up to the shop within the same week to look for some brides maids dresses and stated the owner was in the process of assisting her however, when a Caucasian lady walked in needing assistance, he left her without excusing himself to assist the Caucasian lady and never returned to assist. (This was strike 2)
I called up to the shop prior to my dress arriving to get the roundabout date it should arrive and spoke with the owner. The first time I called, he briefly answered the phone and stated "Call back we are busy" and hung up. I was unable to call back immediately as I had to return back to work. I called him back after I got off and questioned why he hung up and he bi-passed my question asking what I need. I asked him to please confirm when my dress will arrive. He gave me a date stating my dress and veil will arrive that day. I stated I am sorry sir, there must be some mistake, and I did not order a veil. He immediately started fussing at me! He stated, "DON'T CALL AFTER YOU PAY AND COMPLAIN ABOUT YOUR ORDER! I GAVE YOU THE DATE THE ITEMS WILL ARRIVE! ....(I was totally confused as of why he was treating me this way, Especially after I just spent over a thousand dollars???) I explained I am not complaining, I am telling you what I did not order. He continued to fuss and curse at me. I requested to speak with one of the ladies that assisted me and he stated I AM THE OWNER OF THIS STORE THE LADY YOU WANT TO SPEAK WITH WORKS FOR AND DISCONNECTED THE CALL.... (This was strike 3)
I called back and spoke with one of the nice ladies that worked at the shop. She apologized for the owners actions and stated I actually do NOT have a veil on my order and he must have been confused. I told her I am extremely upset and really want to take my business elsewhere. She encouraged me to just hold tight to get my dress and if I choose just don't do business with him again. Unfortunately based on the circumstances I must still get my dress. Never again will I support someone of this character. My bride’s maids, grooms men, mother, and mother-in-law all were going to get there attire here however I stopped them before they made the huge mistake that I made.
PLEASE DO YOURSELF A FAVOR AND DO NOT PURCHASE ANYTHING AT THIS SHOP!!!!!!!!!