We hired Laine Palm Designs for our rehearsal dinner at Cafe Lurcat and as a "Day of Coordinator" for our wedding at Aria in September 2021. While Laine did ultimately execute on the terms of the contract, there were minor miscommunications be...tween vendors and our experience working with her was not enjoyable. Overall, Laine came across dismissive and passive throughout the wedding planning process. If you're looking for a wedding planner that'll make you feel relaxed, reassured, and express genuine excitement, I would not recommend hiring Laine Palm Designs.
A few examples include:
1. We took the lead on the wedding planning process completely, including our 90, 60, 30, 15-day calls with Laine. During the calls, Laine took a back seat while we flushed out the timeline and details. We were responsible for uploading all information into her online planning tool. Luckily, my mom knew what she was doing having planned my sister's wedding but if we didn't have that experience we would've felt completely lost and overwhelmed in the wedding planning process.
2. One of Laine's responsibilities was to coordinate with our vendors to ensure the timeline worked from their perspective and they were aware of any necessary details. Laine confirmed she would do this during our 90-Day planning meeting. When we met again for our 60-Day meeting, she had not yet coordinated with the vendors. Then, at the 30-Day planning meeting Laine said "yup, all set" when we knew she had yet to communicate details to multiple vendors. Laine always said, "yes, it's covered" but did not offer any reassurance or credibility by providing details or even saying it with a smile. She ended up sending out an email blast to all vendors, simply exporting the details from the online planning tool. There were a few mix ups day-of (e.g., cake and coffee details) due to the lack of communication and coordination between vendors.
3. Laine did not inform us that she wouldn't be present on our wedding day, this came as a surprise. However, maybe this was for the best since we preferred working with her team member Ally - she was great!
To round out this review, a few positives in working with Laine Palm Designs were 1) she was very easy to work with when postponing our original 2020 wedding date 2) her team members, including Ally, were amazing - jumping in to problem solve and helping us coordinate the day-of logistics.