Lake Erie Limo

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rt of it!

was involved in an accident that morning. We weren’t at fault, but the whole stretch area was dented in. As the owner, I try to make the best decisions in a timely manner to get everyone transported to their event. I admit that I did not have time to thoroughly go over the emails and your correspondence with our office leading up to your reservation. In no way did we try to scam anyone. I see on email you asked what would happen if we had to replace a car and we said we’d send something similar. We never said there would be a wheelchair ramp. I apologize if they had a hard time with the stairs. I actually never want to send a limo bus in place of a traditional limo, because that’s not what was booked. Also from a business standpoint, gas is more and they cost more to operate. So I certainly didn’t plan, or want to send a limo bus. We do have to send different vehicles sometimes if there is a problem and yes it is on our contract that a different vehicle may be sent as replacement. I did make sure a car style stretch limo came back for your trip home. Tony (who took you home) said everyone was cooled off and understanding. I told him to please apologize to everyone again. Tony owned a restaurant for many years and sees how much I care. He knows what it takes and the sacrifices us small business owners make. I never spoke to you, so not sure who you talked to..At pickup, I did get a call and talk to a gentleman (your father I believe) on your behalf and I apologized over and over. He said to do him one favor to make this right and have a limo there for your group’s return trip and Jessica may want to talk to me about it. I did tell him, please have her call me, but try to enjoy your day out first. I explained the whole situation over and over and kept apologizing. The driver for your 1st run said he was cussed out, but still kept his composure. So after the run was over, Tony let me know that everyone accepted our apology and he said it’s handled. He said your group was lovely and he had a nice chat. I will say, these unforeseen things are tough. Often when something doesn’t go as planned, the only thing we can do is make it right. Tony said everyone was happy. I was never told you wanted a call on Monday, but I told the gentleman who called on your behalf that I was more than happy to talk to you if you’d like to call. Sorry about that. I was actually in the office Monday with terrible stomach pains, and went in for emergency surgery that Tuesday. I spent the next several days in Lake Hospital, but right back to work when I got out of the hospital (despite being told to rest at home).. I wish you would’ve reached out and expressed your feelings. Even after surgery I was working from a hospital bed. As far as the bus noise, our mechanic found a plastic panel behind the seats that holds beverages was broken on the night prior at Blossom. We took it for a ride Monday and it was indeed rattling loud, so thank you for tellingo the driver so it was reported. Also, yes a bus is definitely not as smooth as a limo. Heavy duty suspension, so they actually ride better with more weight and not just a handful of customers. So again, I’m sorry for the frustration. I wish you wouldn’t have let the one way ride in a limo bus ruin your whole day. I also wish we could have communicated with each other, rather than through reviews that hurt. It’s been tough keeping afloat the past few years as it is, but we keep grinding. I apologize again to you and your parents. Yes I’m the owner, but this is also my job that has to raise a family of 5. Us limousine services are few and far between anymore, because it’s not easy. As always, I’ll continue to work and improve on every aspect. Sorry again for your bad experience.

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n with limo getting stuck, but the driver downplayed it. He called the office and we were immediately making plans to send another limo. He called back 5 minutes later and said it was out. I said please apologize to the whole wedding party. He said he did and everything was fine. You were down the road and everyone was happy. Well I now know that wasn't the case. We're sorry any added stress was caused by our driver's mistake and not following directions. We always follow a GPS, but I agree that often they are not the best routes and it can get hard maneuvering these limos. I wish that part of your day would have went better. Please reach out to us @ 440-749-6090 Thanks, Eric

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with brides and it's crazy how fast the weddings come and go. We do our best and we love to know everything on your big day went awesome! PS... I will send you those business cards you asked for : ) We appreciate the referrals! Thanks again, Eric

st review. It helps us to be better. We do only have 2 people in our office, so sometimes it does get a little hectic during the busy school dance & wedding season. We are adding another part time person this spring, so we are able to keep up. We always are trying to improve every aspect of the business, while keeping our prices very reasonable to the customers. Usually the driver's follow a GPS, so I am not sure what happened there, but they should be going whatever way is requested. The driver's all know to do everything to make sure the bride & groom are happy. I'm glad the wedding day turned out good and again, I appreciate your honest review. Every wedding is extremely important to us. Thanks for using Lake Erie Limo! Sincerely, Eric