Lakes Cakes

I would stay clear of this bakery. No matter what the complaint, the owner takes no responsibility. I sent my list of complaints, with what I specifically ordered and listed ALL the mistakes with a picture attached and all she did was tell me how wrong I was. TERRIBLE customer service. No one needs this kind of arrogant attitude when planning a special event.

Our wedding cake looked amazing and tasted great. Heidi worked with me to customize the perfect combination of flavors, and she was able to create exactly the cake I had in mind just by looking at a reference photo. The samples were very generous, and the cost of the cake was by far the most reasonable out of all the bakeries we talked to.

My fiance and I had originally set to have our wedding planned for June 20th, 2020. Due to the pandemic, we decided it would be best to move our wedding to 6/19/2021 to have the safest wedding possible. We tried the cakes and they were wonderful and reasonably priced and advised Lakes Cakes in April of 2020 that we would be more than happy to go with them and follow up with specifics at a later date in early 2021. When my Fiance reached out this week (February 16th of 2021) to get more confirmation on our date and getting more cakes from them, we were advised that the new date and location was unavailable with no further explanation (even though the location never changed). Now we are stuck trying to find a different option where other cake vendors are also booked. Poor customer service that hopefully gets rectified in the future for other parties.

Lakes Cakes did a wonderful job with our wedding cake. They were very easy to talk to, they gave a very generous sample box of cake flavors, and they were extremely careful to make sure that our cake was allergen-free. I am highly allergic to gluten and corn products, and Heidi made sure that I didn't have to worry about enjoying my cake. She even made a separate little GF cake for me! They were also very flexible with us as we got married in the middle of the pandemic, and worked with us when our guest count was cut in half and our location changed two weeks before our wedding. I highly recommend Lakes Cakes!

Lakes Cakes did an amazing job on our wedding cake. I sent Heidi a picture of what I wanted it to look like with a few modifications, and she nailed it. It looked exactly how I wanted it to look. It was beautiful. It's not just the look of the cake though. The taste of the cake is delicious. She offers a pickup tasting option which is super convenient. Lakes Cakes is more affordable than a lot of other companies that produce similar products. I definitely recommend them without hesitation.

The wedding cake was absolutely perfect. Not only beautiful but outstandingly delicious! It was served as a second desert at the restaurant, hand delivered to each guest by my new husband and and me and the raves started with the first table and continued till the last piece was served. We sincerely thank you for the perfect end to a beautiful wedding dinner. I am sure I'll be asked for your name and number many times. Thank you again,

Our wedding cake was beautiful and delicious! Lakes Cakes price was about half of what another company quoted me. Very happy with my cake designer!

I am extremely pleased with the quality of service I received from Lakes Cakes. I sent them a photo of my desired design and number of servings needed, and they provided me with an "out the door" quote. Sampling the cakes was very convenient. I simply scheduled a sample box pickup. My fiancée and I were impressed with the samples. Other places gave us a couple tiny pieces of cake, while Lakes Cakes gave us 8 cupcake sized pieces of cake and then some mousses and things. On our wedding day, the cake was beautiful and tasted delicious!!

My wife and I cannot say enough nice things about Lakes Cakes. We planned our wedding from out of state and Lakes Cakes bent over backwards to help us thru the wedding cake planning process. When we were in town, we scheduled a sample box pickup which was very convenient. The box was filled with 8 different cakes and 6 different optional fillings. We chose a different flavor/filling for each of our 4 tiers. Throughout our reception, I lost count of how many guests told us how delicious the cake was. You will not be disappointed!

Working with Lakes Cakes was one of the highlights in my wedding planning. Heidi, the owner/designer is especially patient and took the time to answer all my questions. From the cake tasting, to ordering, the entire process was stress free. My wedding cake was both delicious the breathtaking in appearance.

If I could give zero stars, I would. This was one of the worst experiences I have ever had. To be honest, I think our experience was likely a misunderstanding due to miscommunication, but what prompted me to actually sign in online and write a review was how the owner of this business handled the situation in person. We believed we had made an appointment through "wedding wire" online, and had set it for 10am. We called the night before with our name to confirm our appointment, and were given verbal response that we were indeed ready to be welcomed for our cake tasting. He in fact responded with both our first and last name when confirming. We showed up and were met with another customer who also had a 10am appointment. We thought this was strange at first, but figured that there was a chance that perhaps this was a big tasting event, and didn't worry too much about it. When the door opened, confusion ensued. Eventually it was determined that we did not, in fact, have an appointment set--despite the verbal confirmation from the previous day. Okay, that's a total bummer. I had flown in to Michigan from Texas, and my Mom had driven 2 hours for the appointment. We made the appointment very far in advance knowing that we were trying to work around busy lives with busy schedules while planning a wedding outside of our home town (and current state). The thing is, the woman who "greeted" us was maybe the most rude woman I have ever come in contact with. She was immediately defensive and blamed us for the misunderstanding. She, quite literally, told us to get off of her lawn, which blew my mind--as I did not feel we had deserved such treatment. We had simply showed up excited and willing to try to find an alternative solution. In trying to figure out the situation, she only frowned, accused us of our wrong doing, and in no way tried to remedy the situation. I work in customer service, too. I am the owner of my business. My job relies on excellent customer satisfaction and on word-of-mouth referrals. Even when my client is the cause of a misunderstanding, I swallow my pride and try to remedy the situation as soon as possible with grace, kindness, and respect. I rarely write reviews. Truly, I usually like to give business owners the benefit of the doubt because I understand how difficult it can be. But I was utterly appalled by the behavior of this business transaction. Had she tried to kindly suggest that we had made a mistake or take ownership in any way, we would have shrugged and moved on, but since she only spoke to us with contempt, and in no way took responsibility for the miscommunication (instead only blaming us, two hopeful customers who came a long way to try some cakes) I could not bare to let something like this happen to another happy family down the road. Please beware. Sincerely, A confused and concerned bride-to-be

Her cheesecakes are to die for! The fact she can work her magic and make them into traditional looking wedding cakes is even cooler. Our guest were raving about how good the cheesecake was and how different and unique it is.

Our cake was absolutely perfect! From the colors to the presentation. Not to mention it is very affordable! Thank you so much for making my beautiful and delicious cake!

The Lakes Cakes team was wonderful to work with. They were very accommodating when it came to dietary preference and were very open to all decor styles and options. Great flavors to choose from and the cake was perfectly cooked.

Lakes Cakes did an amazing job on my wedding cake! The cake was perfect and Heidi was extremely responsive and helpful when it came to dessert planning. I received so compliments on how great my sweets were and my cake honestly was a picture perfect execution of my vision. I highly recommend Lakes Cakes! You will NOT be disappointed. Thank you so much!!!!

Our personal cake and cupcakes for guests turned out beautifully. They were incredibly delicious, flavorful, and soft. We even froze them for a month and ate a few, after they unthawed, like they were made that day. We were quite happy with Heidi and Gregory's customer service, allowing us to try samples, and their wonderful baking skills in general. Highly recommend for excellent cake on a budget! The only downside was having to return the cake stands, as Lakes Cakes is not close to my parents' house and they were tasked with returning them, so we could make it to our honeymoon. It would be great to have a pick-up option as well, in addition to the set-up and delivery.

I loved that they provided a whole box of cakes, fillings, and mousse. It helped us determine which pairings worked best and allowed us to taste the product before purchasing. Heidi and Gregory were very responsive and great to work with. They were professional and informative. Everyone loved our cupcakes and we loved that we could have so many flavors available for our guests! The cupcakes and our personal cake turned out beautifully. I would absolutely utilize their services again, as their product was delicious and affordable for a couple on a budget. The only downside was having to return the cake stands, as we planned a Michigan wedding and live in Maryland (and we were leaving for the honeymoon immediately the next day). Fortunately, we were able to have my parents drop the stands off, but they spent a lot of time cleaning the stands and drove an hour just to return them. If they charged a pick-up fee as an option, I would gladly have paid!

We used Lakes Cakes for our wedding cake on July 28th. They are great! I didn’t have to worry about a thing. Just sent a picture of what I was looking for, picked out our flavors, left the flowers and topper on the table, and they made it look amazing!

Our wedding cake was beautiful and perfect. Heidi was great with communicating via emails and phone calls. She was always prompt and pleasant. The only reason I'm not giving 5 stars is because I thought the flavors of our cake were lacking. But I would 100% recommend Lakes Cakes to anyone looking for a wedding cake.

I feel awful not posting sooner - our wedding was 10/21/17; however, I have to spread the news about Lakes Cakes. Great husband/wife team to work with for cake needs. Our cake was STUNNING and DELICIOUS. Will use Lakes Cakes again for any size gathering where we really want to wow people.

I had some issues with some of my other vendors, namely the venue and DJ. Lakes Cakes was the only one who did not disappoint. My wedding was 6 months ago and I am still receiving compliments on my cake and how beautiful and delicious is was. Thank you, Lakes Cakes!

Should be called GREAT Lakes Cakes!!!

Our cheesecake wedding cake was fabulous! 6 different flavors so there was something for everyone's taste. The amazing thing was that the cake was iced and decorated to look just like a traditional wedding cake on the outside. I wish I could give MORE stars!

Beautiful and delicious cakes! We have used Lakes Cakes for both of our daughter's weddings. They do not "nickel and dime" you over every detail like most bakeries do. Husband and wife team are friendly and easy to work with.

To echo some of the comments about the owner’s lack of friendliness, I had an unpleasant experience. The owner was not very friendly when I picked up my samples, and made me stand on the porch in the freezing weather for 15 minutes while she explained the flavors and booking process. Still the prices were great so, I was all set to sign my contract (which was just a sparse word document). As an attorney, I like to have all of my bases covered so I inquired with Lakes Cakes about whether we could add a clause that essentially said “in the even Lakes cakes is unable to fulfill obligations as outlined here, we are entitled to a refund” . They freaked out, denied my request and told me they’ve never missed a wedding and that they were offended and uncomfortable by that clause and therefore would not be able to do business with me. It seems like they lack a bit of professionalism.

Lakes Cakes was everything we could have hoped for in a cake provider. They provided a tasting box customized with the flavors which had already been decided, that remained excellent across three flights and the several days between my initial tasting and my husband's. They were helpful trying to work within our budget, followed our particular requests for a naked style cake with minimal frosting perfectly, and were flexible in their delivery to ensure neither of us had to worry about the cake after the initial order. I could not recommend them highly enough.

I highly recommend lakes cakes! We are still receiving compliments from guests about how delicious the cake was. We chose the chocolate- strawberry swirl with the buttercream frosting. Lakes cakes made the process extremely easy for us coming from Chicago to our wedding in Michigan. We picked up a box of samples and knew right away we wanted to work with them. Very professional and prompt delivery! Very happy bride!

We received nothing but compliments but family and friends at the reception on our cake! They offer a very comprehensive take home cake sampler. We provided them with pictures and descriptions of what we were envisioning for our cake and it was exactly as we had pictured for our big day! Lakes Cakes definitely did not disappoint.

One of our favorite parts of our wedding experience was the cake testing from Lakes Cakes!! Their cakes and fillings were super delicious and our final cake did not disappoint! I sent pictures of a simple designed cake I wanted and had to provide the fresh roses for them to design the day of and they did an absolutely perfect job!! We had a ton of compliments on the strawberry cake, which was my personal favorite!

Our wedding was 2/4/2017 and Lakes Cakes made our cake.. Let's start with the prices..they were the lowest I found and she did the exact design I wanted and added the topper which was handmade. The cake was SO Delicious!! Probably the Best cake I've ever had.. and to top it off it was so BEAUTIFUL 😍 I can't wait to use Lakes Cakes in the future !!!

We had a 3-tier, square buttercream cake and it was both beautifully decorated and delicious! Our guests thoroughly enjoyed the confetti cake with buttercream, yellow cake with strawberry mousse, and chocolate with chocolate mousse combinations. Heidi did a wonderful job and was very easy to work with. She took our design ideas and created a beautiful cake! I would highly recommend!

My (now) husband and I wanted something unique and special for our wedding day dessert. We decided to get an assortment of cupcakes to please all palates. We found Lakes Cakes on The Knot and set up a tasting with Heidi, owner and chef. Our cake tasting was BY FAR our favorite wedding planning event. We loved every cake and filling combo we tried and booked them within the week of our appointment.. which was roughly one and a half years before our wedding. Clearly we were excited! We decided on 9-10 different flavors of cupcakes for our wedding with ~200 guests and also got a small cake to cut for ourselves. (We highly recommend the coconut cake with coconut cream filling...). Everyone LOVED the sweets! And we loved the few leftovers. I also worked with Heidi to surprise my husband with a groom's cake. I sent her pictures of our speed boat, our dog and my husband and I, and she created a boat cake with my husband, myself and our dog in it! My husband was SHOCKED and it was a hit with our guests. We had a fabulous experience with Lakes Cakes. They are extremely professional, sincere, cooperative, personal and reasonably priced. I would highly recommend them to anyone!!!

I was really excited to work with Lakes Cakes. They seemed like the best choice for what I was looking for. The end product looked beautiful and exactly as I had wanted it to look. It matched my wedding décor perfectly. The only concerns I have is the owner who I communicated with regarding all transactions and issues was not the most friendly and could use a class in customer service. At times he talked to me like I was 5 years old. In the end they ended up making a mistake with my cake and he never once apologized or tried to make it right. I was very disappointed in the way he handled it. But his wife did then step in and handled the situation/issue perfectly which I appreciated.

My two sisters had used this company for their weddings over the last 5 years and they highly recommended them. They had a wide selection and everything was delicious. We got to take home samples of every kind and the choice was difficult because everything was so good! I have a dairy allergy and they made an entire tier for me, free of extra charge and my husband said he would have never known it was not dairy!! They were very accomodating and professional. I would highly recommend them to any bride/groom, especially if they have a dairy or gluten allergy.

Lakes cakes was great! Our cupcakes were a hit. We also had a grooms cake made of the Tardis from Dr. Who. Everything was beautiful! We chose spice cake with buttercream with an accent of orange and cinnamon on top. I highly recommend Lakes Cakes. If you are on a budget they will work with you!

I absolutely loved my wedding cake. I designed it myself and Lakes Cakes made it exactly how I envisioned it.All my guests said the cake was delicious. They also did football cookie favors for me, and they were awesome. They were wonderful and I highly recommend them.

Lakes Cakes did a great job on my wedding cake. It turned out just like the photo that I showed them & tasted great.

I absolutely loved my wedding cake. I already knew it was going to taste amazing because I went to an initial tasting and my sister ordered a custom cake from Lakes Cakes for my bridal shower. My guests were equally impressed. I had guests get extra servings. I had a 4 tiered cake with different flavors as well as 2 additional sheet cakes that were also different flavors. I communicated my vision via email and when I saw my cake on my wedding day it wad exactly as I had imagined. I can't wait to order a one year anniversary cake.

We loved our cake and we loved the company. This is a small company and the initial meeting was in the owners home. Lakes Cakes is great for the cost, we were able to have a different flavor for each tier of our cake as well as different flavors for our sheet cakes. I thought the price was very reasonable. I provided them with ribbon and directions on how I wanted the ribbon, the day of the wedding the cake looked exactly as I imagined. I overpaid accidentally and they were honest about it, called me up and sent me a check back the very next day. For a small company, they did a wonderful job. The cake was delicious, moist, and we had a ton of compliments on it.

The cake was beautiful, delicious, and an incredible value. Lakes Cakes was very prompt with returning phone calls and responding to emails. They weren't always super friendly, but always professional and deserve a strong recommendation.

Service was great, the cake was delicious and absolutely stunning and the best part is that they do not nickel and dime you. They have been in the business for a long time and have hundreds and hundreds of photos of cakes they have done. The prices are unbeatable as well! We were very happy with our selection :)

There isn't much I can say that other reviewers haven't already. Heidi did our wedding cake for our July 27, 2013 wedding. It was beautiful, looked just like the picture I sent her, and it was absolutely delicious. We got tons of compliments on how good the cake was. Heidi told us at our cake tasting that she was invited to go on Cupcake Wars (I think that was the show) but declined because she is so committed to her wedding cake business and didn't want to take a month off. You will not be disappointed if you order your wedding cake here.

This bakery is super easy to work with. Very easy to contact and communicate with. Reliable and friendly. Their prices are phenomenal and their cakes are beautiful and super tasty! They offer a lot of flavor options and mousse combos. They totally customize your cake. Their buttercream is so smooth that you think it is fondant. You will not be disappointed!

Lakes Cakes did a phenomenal job on our wedding cake! Their flavors and fillings are delicious and tasted so much richer than other cake vendors we sampled. When designing the cake, I sent Heidi a picture of what I wanted the cake to look like and photos of my dress. She said that was no problem and would match the cake to the best of her abilities. The cake looked absolutely gorgeous when I saw it on my wedding day and exceeded my expectations. We are still getting compliments on it more than a month after our wedding! Definitely recommend Lakes Cakes!

We tested around, but this cake was by far the most delicious! It's also the best priced cake we saw anywhere. We loved it so much that my mom made us buy her birthday cake from there less than a month after the wedding!

Lakes Cakes did a fantastic job for our wedding. Not only was the design gorgeous, but the cake was first and foremost DELICIOUS! They were able to craft a tiered cake to our specifications, with each layer a different flavor. The coolest part for us is that they were able to make it 100% vegan! Not many companies can do that, especially not for the completely reasonable price they requested. They were prompt on their delivery and completely professional from start to finish. Our cake was definitely one of the most frequently photographed / talked about parts of the evening (especially amongst guests who were new to the concept of veganism). I cannot recommend them strongly enough. They were simply amazing.

I absolutely loved the cake! We went to several different cake places to price cakes out and Lakes Cakes were the best. We got to try all the different flavors and mix and match. My cake ended up being amazing, my mom loved it so much as mentioned she will be recommending her to everyone, as will I.

Our wedding cake was amazing, From the first sight of our 4 Tier cake, to the wonderful taste and moistness, to the creamy frosting. I am still getting compliments on our wedding cake and all the wonderful flavors, there were even people splitting and sharing just so they could try the next tier. Everything about Lakes Cakes from the first meeting and tasting to the final set up was perfect. We also used them for our shower cake for a wedding dress cupcake design... LOVE

Lakes Cakes nailed my wedding cake! I had a very elegant, victorian themed wedding, and Lakes Cakes made my cake better than I ever expected. They were such a pleasure to work with. They let you taste different flavors, and at the end of the tasting, they did not pressure you into picking them, which was so nice. They allowed you to take your time in deciding. Well, we ended up going with them: 1) because they were such a pleasure to work with, 2) they had the best tasting cake, 3) they had such a variety of flavors to choose from, 4) their ability in cake design in phenomenal. I highly recommend Lakes Cakes.

Lakes Cakes did a fantastic job on our wedding cake. So much in fact, that we have used them for multiple parties and other events in our lives. Delicious, well priced and beautiful designs. We love Lakes Cakes!

I chose Lakes Cakes for not only the wonderful value, but for the wonderful taste and beautiful design work Heidi puts into it. We had a beautiful wedding cake and grooms cake. Her sheet cakes are torte style, and the mousse options are amazing! I recommend Lakes Cakes to everyone!

I have nothing but positive things to say about Heidi. She made an absolutely killer cake for me. I gave her a few ideas of what I wanted and she came up with some fantastic-tasting samples and the rest is history. She completely listened to what I had envisioned and created a masterpiece for which I received numerous compliments. The venue tried to keep our leftovers, but thanks to my mom's perserverence I have a freezer full of tasty leftovers :) Red velvet, chocolate/raspberry, mint chocolate, spice cake, and strawberry/lemon batters... it was awesome. Every tier and sheet cake was a different flavor and she had so many to choose from and was very reasonable in price. Highly recommend.

Our cake turned out great!! Lakes Cakes had nice pricing and their cake is delicious! They are very flexible with design and will make your cake however you dream it to be! Our cake looked just like we had wanted and it was delivered on time and set up beautifully in the reception hall. Cannot wait until our first anniversary to have more!!

Heidi is very professional and has it all together with her cake business. I sampled many of the cakes at bridal shows and was not willing to compromise on something less than what I could make myself. Then I found Heidi from reviews on line. Her options for flavors and design, the outstanding taste, and her artisitc capability and pricing (which was a pleasant surprise) are outstanding! She worked well with us and we could not have been happier with our delicious, beautiful cake and service.

I went with Lakes Cakes for my wedding cake. I had read reviews that their cakes were amazing, and I wasn't disappointed; the cake was beautiful and was delicious. However, working with the two owners was very difficult. They were out of town for several weeks leading up to our wedding and then charged us a late fee for not paying the balance two weeks before our event. When talking on the phone to the owners, they were very uncompromising and difficult to work with. We were very disappointed with the customer service at Lakes Cakes even though we thought their cake was good!