If I could give zero stars, I would. This was one of the worst experiences I have ever had. To be honest, I think our experience was likely a misunderstanding due to miscommunication, but what prompted me to actually sign in online and write a review was how the owner of this business handled the situation in person.
We believed we had made an appointment through "wedding wire" online, and had set it for 10am. We called the night before with our name to confirm our appointment, and were given verbal response that we were indeed ready to be welcomed for our cake tasting. He in fact responded with both our first and last name when confirming.
We showed up and were met with another customer who also had a 10am appointment. We thought this was strange at first, but figured that there was a chance that perhaps this was a big tasting event, and didn't worry too much about it.
When the door opened, confusion ensued.
Eventually it was determined that we did not, in fact, have an appointment set--despite the verbal confirmation from the previous day.
Okay, that's a total bummer. I had flown in to Michigan from Texas, and my Mom had driven 2 hours for the appointment. We made the appointment very far in advance knowing that we were trying to work around busy lives with busy schedules while planning a wedding outside of our home town (and current state).
The thing is, the woman who "greeted" us was maybe the most rude woman I have ever come in contact with. She was immediately defensive and blamed us for the misunderstanding. She, quite literally, told us to get off of her lawn, which blew my mind--as I did not feel we had deserved such treatment. We had simply showed up excited and willing to try to find an alternative solution. In trying to figure out the situation, she only frowned, accused us of our wrong doing, and in no way tried to remedy the situation.
I work in customer service, too. I am the owner of my business. My job relies on excellent customer satisfaction and on word-of-mouth referrals. Even when my client is the cause of a misunderstanding, I swallow my pride and try to remedy the situation as soon as possible with grace, kindness, and respect.
I rarely write reviews. Truly, I usually like to give business owners the benefit of the doubt because I understand how difficult it can be. But I was utterly appalled by the behavior of this business transaction. Had she tried to kindly suggest that we had made a mistake or take ownership in any way, we would have shrugged and moved on, but since she only spoke to us with contempt, and in no way took responsibility for the miscommunication (instead only blaming us, two hopeful customers who came a long way to try some cakes) I could not bare to let something like this happen to another happy family down the road.
Please beware.
Sincerely,
A confused and concerned bride-to-be