Location-unbeatable, venue-stunning, staff-wonderful. But Nuevo’s event coordinator Jennifer was incompetent and stress inducing. After finalizing all details on 6/10 for our 6/19 wedding we were told the final invoice would be sent to us ASAP ...to get paid up. Days passed, and we still didn’t have our final bill yet, for the due date of 6/18. Also, the venue doesn’t have an easy method for payment like online options where invoice can be seen and gradually paid off. Payment was only done via phone calls reading off credit card numbers to run. The week of our wedding, me & my fiancé sent multiple emails to Jennifer with no response. It was 6/18, and we still had no response or invoice. 6/18 @12pm we took our wedding decor to Nuevo, and asked for Jennifer-she wasn’t present. So we left a note with them requesting that she please call us asap when she’s in. Now @3:00pm the day before our wedding aka day we need to be paid up we still had zero response or invoice, (also post multiple phone call attempts to her direct contact given, not Nuevo with no answer). At 4pm we had to check in at our hotel then go straight to our rehearsal/dinner. So now I have no time to get a cashier’s check to drop off as I planned, I’m now beyond stressed, & this is taking over my whole day. At 4:13pm 6/18 she sent an invoice. She also lied—saying the reason she was sending it so late was because she had tried to send it to my knot email instead. So on the way to my rehearsal I’m having to call to make this payment over the phone. There is an extra $1,000 cost to have the ceremony outside vs inside. Because she wasn’t sure of the weather situation, she didn’t run the payment this day as anticipated, (although clearly there are multiple better solutions to handle this scenario). Instead, she waited until the last hour of my wedding to ask for my card and run payment. The payment came back declined due to the large amount. (But I’d also like to add I didn’t receive a single notification from my bank regarding this incident which is not normal so also confused about this). Now if this had been dealt with earlier in advance on another day (like I had been trying to accomplish) I could’ve simply spoke with the bank and resolved this issue. But now it’s 10pm on my wedding night and I’m having to deal with payment. She also went to my parents as soon as the payment was declined before telling ME. Making my parents and us very uncomfortable and honestly embarrassing. Me and my husband paid for our wedding. NOT my parents who she has never spoke with before. It left me in tears of frustration. Also earlier in the day, my ceremony was scheduled to be outside. Now there had been one light rain sprinkle over about 10 minute time frame that day-we’d been shooting outside for photos the whole time. The understanding was my ceremony would be moved from the patio if rain was an issue right before ceremony and be held inside. No more clarification was made than that. My ceremony was at 4:30pm, I get there at 3pm to a fully covered patio with people eating their meals outside on my planned ceremony site. Neither my bridal party contact person or I were given any heads up of their weather call. Jen now explains that a weather call was made at 12pm for the 4:30pm event. So I got married inside with sun peaking out and people eating on the rain protected patio. Just a whole week of stress and frustration, and I’d hate for others to experience the same stress on/around their day