Lakeway Resort and Spa

This review is WAY overdue! My husband and I both love being by the water and no venue compared to Lakeway. We had visited about 5 other venues around Austin before seeing Lakeway, and we both had the "this is it!" feeling even before seeing the glass-windowed ballroom with gorgeous panoramic views of Lake Travis. The resort has such a cozy, romantic, and relaxing vibe to it. The infinity pool with swim-up bar, also overlooking Lake Travis, was such a hit with our guests too. Our guests from out of town couldn't get over how breathtaking the sunsets were, and it was the perfect "staycation" spot for our Austin friends too. I honestly can't say enough amazing things about Alex too! I cannot put into words how thankful my husband and I were to have worked with her. I would partner up with her again for any event I plan. She is hard working but more importantly she is passionate about her work and the couples she works with . From the very beginning she was on top of EVERYTHING. We had multiple meetings to go over budget, food, schedule, etc. She was always available and extremely responsive. We felt so comfortable working with her. I could be myself with her, open and honest, and was immediately impressed with how in tune she was with what our priorities were for the big day. She also has amazing industry relationships and vendor recommendations, which proved to be invaluable. Always looking out for the best for us. On top of everything else, Alex and her other team members guided us through the entire process with smiles. Besides their sharp professionalism and attention to detail, they brought personality, humor and levity to every task we had to tackle, something that a nervous/excited bride appreciated so much :) The meetings became fun, instead of what I thought would be stressful! I still remember seeing Alex minutes before walking down the aisle too and her presence calmed me in such a way that I'll forever be grateful for. I guess it goes without saying, but anyone would be in fantastic hands with Alex and the rest of the incredible team at Lakeway! Lakeway will always be such a magical spot in Austin for us, and we plan on celebrating many more special occasions there. Cannot recommend the venue enough!

Lakeway Resort was the absolute perfect venue for our wedding in September for the following reasons: 1) VIEWS! The views from every room at this hotel including the Vistas ballroom overlooking Lake Travis are breathtaking and cannot be beat. 2) INDOOR ceremony/reception but still have the views! There is already so much to stress over for a wedding, I didn’t want to add the weather variable as one of them. The views in the Vistas Ballroom make you feel like you are outside but with A/C. 3) Proximity to Austin! During our venue search we were contemplating other resorts further down Lake Travis but concluded they were just too far from Austin making it a logistical nightmare for our guests. Lakeway is just the perfect distance away from downtown Austin and the airport. 4) Everything you need in 1 place! All of our guests were coming from out of town, so it was important that we all stayed together to maximize the time we could spend with everyone. Our wedding was on Friday so Saturday we were able to hang by the pool and spend more time visiting our guests. We concluded our extended wedding weekend with a sunset sail at Lakeway Marina which was walking distance from the resort which our guests LOVED. 5) ALEX FOLDEN and the Lakeway staff! I can’t say enough things about Alex Folden and the Lakeway staff. Alex was our main point of contact and was single handedly the best, most responsive, and accommodating vendor we encountered during the wedding planning process. The ‘day of’ team delivered exceptionally well and received so many compliments’ from our guests on the outstanding service. If you are venue searching, look no further than Lakeway!

We had a GREAT experience with the Lakeway Resort and Spa as our wedding venue. Alex Folden was so wonderful to work with! She responds to emails &calls very quickly, and will work with you to ensure you are getting what you want. She is personable, sweet, & fun, and made the planning process much more enjoyable. She completely understood my vision, and over the course of the planning process, we developed an true friendship. This is a great venue if you are having a lot of out of town guests. About 90% of our guests were from out of town, and Lakeway offers so many amenities for them - very few of our guests ventured outside of the resort at all over the weekend because there was so much for them to do and enjoy on site. It was also really fun for all of our guests to stay in one place and so convenient that they were in the same place as us for the whole weekend. The entire staff made our time at the resort so easy and relaxing - from the bellhops upon arrival (who were AMAZING! - especially Elvis), to the bartenders at the back porch bar, and everyone on the events & catering team - they are all fantastic, and provided us with unparalleled service and attention. We got to know many staff members and learned that most of them have been working at the resort for years, even decades in some cases, and it shows in their customer service. On the day of our wedding, everything ran SO smoothly! If there were any issues that day, I (the bride) was not aware of them. Having worked in event planning for 2 years prior to my wedding, I know how chaotic it is, and my family was concerned that I wouldn't be able to "let go" of the planning and set up on the day-of.. But the team at Lakeway handled everything, and I actually got to sit back and enjoy my wedding day, start to finish. I didn't have to worry or stress about a single thing that entire day. They were very professional in everything they did, and I was truly amazed at how knowledgeable and how well trained the entire staff was. We used the Vistas Ballroom for both our ceremony and reception, so they had to flip the room in about an hour - they did a fantastic job!! Everything looked perfect for both the ceremony and the reception. The Vistas Ballroom is INCREDIBLE - unlike any other ballroom I've ever seen, with 3 of 4 walls as windows and a giant terrace overlooking beautiful Lake Travis. There is nothing else like it and it can't be beat. The food was also AMAZING! During our tasting, when we wanted to change some things, they were very accommodating and made our meal exactly what we wanted. Many of our guests commented (and still say) that it was the best wedding food they have ever had. When we tried the food at our tasting, we were blown away at how great everything was, but still thought when serving it for 150-200 people, no way it would be as good at the wedding. We were very wrong - it was just as good, if not better. We served filet with macaroni & cheese, and veggies. Everyone's steaks were cooked PERFECTLY and the mac & cheese had great flavor and was super creamy. I have no clue how they managed to cook perfect meals for that many guests. Additionally, during cocktail hour while my husband & I were busy taking photos (not eating the passed hors d'oeuvres), our banquet captain, James, had the kitchen staff make a specialty dish just for us. THANK YOU to everyone at the Lakeway Resort & Spa for making our wedding weekend PERFECT! It was the best weekend of our lives!

We got married at Lakeway last year in the Fall and coordinated the wedding out of state. We have sent this feedback to the venue directly and didn't even receive an apology. I would like to point out the following major issues during our wedding experience: 1. Room Block and Front Desk- Not all of the rooms actually had a lake view, which was agreed upon in our contract. The rooms were also not on the same floor or even in the general area for guests that were coming from all over Texas, out of state, and out of the country. The front desk was friendly, but completely not prepared for the wedding party to check in the day before the wedding. To this day, I’ve had guests tell me they also had issues upon checkout with their bills. One guest cancelled one night (outside of the block room rate) and didn’t receive the appropriate bill for two weeks. I was also billed for multiple rooms instead of my mother and this took almost a month to correct. 2. Credit Card Payments- There were several issues with the sales groups throughout the planning process in 2016 and 2017. The highlight of these events came when the two credit cards on file were NOT processed during the week of our wedding. Instead, both cards were charged over a week later when I was traveling internationally for my honeymoon. Despite my calls and e-mails, I was unable to use these credit cards during our trip. 3. Bridal “Getting Ready” Suite-Although I take responsibility for not double checking this room prior to our church service, I am deeply disturbed that someone (either a guest or someone who knew a wedding was taking place) came into the room and stole a number of items to include a Bluetooth speaker. Only one staff member actively helped and looked for the missing item.