I booked this venue for my wedding during the pandemic, and I thought it was a great price for my budget. The lady I worked with at the time (Ashley Snyder) seemed very knowledgeab...le and nice, but boy, I was in for a surprise. I don't know exactly what has happened to the upper management at this venue in the last two years, but my point of contact/the assigned "event manager" handling all special and private events changed 5 times in the last 6 months leading up to my wedding. Please imagine how stressful that could be on a bride! No one ever contacted me to let me know that my point of contact had changed. I always had to be the one emailing and calling their offices to find out that someone had quit. Because of the constant change in staff, I found myself having to re-explain what I wanted and needed from the venue for my wedding day. I told one event manager (Kevin Carr) all the details of my linen/napkins, chair, and food choices and he made no updates to the system. I only found that out 3 weeks before my wedding date.
Additionally, the initial estimate they gave to me nearly DOUBLED when they sent me a "final bill". My jaw dropped to the floor when I saw this, and again I only found this out a month before the wedding date. I had budgeted carefully for my wedding, but I had no where near the amount of money they were asking me for. I had to talk to the current event manager at the time (Jade Kinney), and after an hour long phone call she was able to reduce my final bill down a bit (it was still significantly over the initial estimate though), and she even told me that she wasn't sure why the venue would charge me a $2,000 room rental fee on top of a per-person wedding package fee AND a per-person meal fee. It was absolutely ridiculous.
After I "agreed" with Jade on the final bill amount, their billing department never updated the charges on the online portal where I had to make the payments. Then Jade QUIT, and I had to go through this whole debacle again with the new point-of-contact, Stefanie. Stefanie is the head chef there and had to step in as the acting event manager because the venue had nobody else. Their private events office was always closed, and whenever I would call it would go straight to voicemail. No one ever returned my calls, and I even had my wedding cake vendor call me the day before my wedding telling me they had trouble reaching anyone to coordinate the cake drop-off. When I emailed Stefanie to let her know that the vendor was trying to get in contact with her, she simply wrote back "I'm sorry but if they email me I will respond." Absolutely unacceptable, poor customer service.
Also, when we showed up for my rehearsal three days prior, there was absolutely no event staff working that day. They were all celebrating the loss of one of their workers, and we were told not to bother them.
The only good thing I have to say about this venue is the kitchen/serving staff working that night. I had no complaints about the actual wedding day itself, but ladies if you want to work with a stress-free venue... this is NOT it.