Overall, I wouldn't recommend this location if you're looking for a helpful, detail-oriented venue. The customer service aspect is lacking in every respect.
Working with Cheron was not a pleasant experience - we were never given real help or... suggestions, only answers to questions in the form of what we 'can't do'. We also had SEVERAL issues with wait staff the night of the event, resulting in embarrassment & near loss of what we paid for. It is incredibly frustrating that the sales/general staff can be so unhelpful simply because they have a beautiful venue. After booking the space, we heard several complaints about this from others.
A few key things stood out as huge disappointments, as well as outrageous considering the amount of money we spent there:
1) The Bar: We provided beer and wine for our guests at no charge. However, AT THE END OF THE NIGHT our 'point person' (the groom's mother) was approached by a member of the wait staff and told that we ran out of wine very early in the evening. No one came to our point person to ask if more wine could be put on the tab or even let us know that this had happened, so our guests, who had been informed that beer and wine would be free of charge, were then asked to pay for their wine. Needless to say, we were not happy and embarrassed.
2) The Food: While the food was excellent, we were deeply disappointed that the vegetable we had chosen was switched without our knowledge. For the amount of money we paid, it seems like a common courtesy to let us know about this, or ask. What's the point of us choosing our food if the chefs/venue are just going to decide what they feel like cooking.
3) The Cupcakes: Lancer Catering required us to use Buttercream Cakes for our cupcakes or would charge us $2 per person NOT to use them. I would definitely recommend Buttercream for the quality of their cupcakes. HOWEVER, this review is on the venue staff. At the end of the night, we asked if all of the cupcakes had been restocked/used, as we noticed that some flavors were gone. We were told that they'd been restocked and none were left except what were still on the stands. Upon asking for the boxes so that we could take the rest of the cupcakes home, we were brought three FULL BOXES of our cupcakes that were never placed on the stands. We can only assume from this that the wait staff was planning on taking these home with them.
4) Party Favors: We provided each guest with a small box of chocolate at their tables. At the end of the night, we were informed by MULTIPLE GUESTS that as the wait staff was clearing tables, they were REMOVING these FULL boxes from the tables. So, not only were we limited in what we were allowed to give our guests, the gifts we did give them were taken by the venue's staff.
5) The Venue: Edinburgh has two event spaces, but only one room in which to keep belongings or get ready for the wedding party. We were not informed or even offered the option of this room, but when I inquired was simply told they had nothing to offer. When told by an outside source that Edinburgh has locker rooms, we asked if we might use the locker rooms to change before photos and were greeted with what we'd come to expect: yes, we can use the rooms to change but we can't leave anything in the rooms during photos. No suggestions or offers of "please feel free to use the locker rooms to change, and you can use my office or [insert space] for anything you might need to store."