Larson Jewelers

up on me right when I went to check out. I got an email stating that my order was confirmed but it was supposed to prompt me on the next page after checking out with instructions for the engraving that I paid extra for. Because of the computer glitch, I did not get the instructions for engraving and my order went straight to being shipped. I immediately tried contacting them through email to the service center, and called them several times. All with no response and phone just saying it was after hours, even though it wasn't. This went on for several days. I realize the computer glitch was not Larson's fault, but you would think they would realize that I paid $50 extra for the engraving and that the ring they were shipping out to me was not engraved and contact me about it before sending it to me. But, mistakes happen, no big deal. So FINALLY after messaging them through facebook messenger I get a response a couple of days later with instructions on how to return and how to send me handwriting for engraving. 2.5 weeks go by and no updates. By this point I'm on a time crunch for the wedding a few weeks away and stressing that they will take another few weeks. I ask for an update and several days later get a response saying it's in the queue to be engraved and will be on its way to me shortly. She gives me a tracking number, so 7 days go by and this tracking number still shows the ring hasn't left their facility. I contact her again, sent two messages before I get a response back and she states that it is on the way and sends a completely diff tracking number than the one she gave me. Okay, annoying but fine. It getting here in time so that's all I really care out. I get the ring and you can't even see the engraving, it's so small and so faint I wouldn't have even know it was there, let alone make out what it said if I didn't know what it said myself. Total waste of time to ship back, wait, the hassle of bad communication and customer service and waste of $50 for a pointless engraving that isn't even legible or visible. Overall, it's a decent, mediocre ring but not worth the trouble. I understand Covid-19 has business behind and possibly understaffed, but some basic customer service would be nice. Waiting several days for a response and only being able to get a response through facebook is just annoying and bad for business. You definitely get what you pay for. So, buyer beware.

he qualifications to do so. This is NOT the case... They claim to match and beat the price of any tungsten ring of the same design and/or brand name. "And/or" legally means one, the other, or both. Great, so I follow their instructions and order my wedding ring and provide a link to a qualifying site that offers the same design ring at a lower price. Attempt 1: "Sorry, we can not match that price because the other ring is dome shaped, not flat." Fair enough. I find a flat ring with the same inlay on the same site. Attempt 2: "Sorry, we cannot match that price because the other ring is flat and not beveled." Ok.. still makes sense. They are a business after all... So I happen to find a flat ring with the same inlay that is beveled on that same site... literally exactly the same ring now... Attempt 3: "Sorry, we cannot match that price because the other ring is not the same brand name." Wait a minute... first it was because the design wasn't the exact same, now it's that the brand name isn't the same! I remind them of their own policy and copy paste it into our email thread, highlighting the "same design and/or brand name" part. Let's remember... and/or means one, the other, or both. I meet that legally binding verbiage, but again they refused, stating that price matching an "off brand" would void their contract with the manufacturer. Bottom line is this... if they won't honor their price guarantee, what else will they not honor!? Will I have this same trouble if I need to use their lifetime warranty on ring size changes or damages? Don't trust this unethical business! They'll be hearing from the BBB soon enough.

e tungsten can't be resized, they gave me a brand new ring for free when I needed to order in a different size.

ent me a replacement which was so nice of them. Then I found the original ring and felt like an idiot. They were very professional and I appreciate that they helped me out.

ice and return/exchange policy. Very happy with the purchase.

the same ring at a couple different jewelers and they were almost $400 when I only paid around $180! They were great with engraving anything we wanted on there. Their customer service was AWESOME! They answered all my questions quickly, and when I got the ring and had a couple problems with it, they took it back and fixed them all perfectly and free of charge! They have a great lifetime warranty on their rings and free resizing for life, even for tungsten rings! Also free 2-day shipping is a plus.

d the ring. Online customer service was top notch!

s were great. They even followed up with me after the purchase to make sure everything was ok. That personal service - even from an online store- was amazing