Larson Jewelers

Don’t buy from this horrible company!!! They lie and send subpar quality engraved rings as warranty size replacements! If you question why it is taking weeks to get a ring engraved and shipped back to you, they stop answering phone calls and emails and if they do happen to answer their customer service many (hateful b….) basically laughs at you and tells you that your order is not her concern and she has zero obligation to you. I sent them back my husbands wedding ring over two weeks ago, which was engraved beautifully by them back in December, because it had became too big, like fell off his finger kind of too big, and they kept making excuses as to why I wasn’t getting it back in a timely manner…when I finally did today after 3 weeks of having sent it to them, the engraving looks like complete shit and nothing like the original…which they had to look at AND refuse to return! Of course they are not answering phone calls, emails, fb, or google chats🤬

Wife Purchased this ring with bigger size and custom engraving. It was never made, company demanded more money. Larson Jewelers changed the price after the phone call on there website. Claimed it was never that price and we didn't purchase it. but yet they had our money. 1st call in to see when it will be received , requested extra $1,700. Then receive email to ignore the extra charge, the ring will be shipped out. 2nd call in to see when it will be received, request another $200! BUNCH OF SCAMMERS. Larson Jewelers absolutely horrible company!

Bought a pair of these for wedding bands, received two different woods that didn't match. After calling, I was shipped a replacement ring immediately. I was actually sent the opposite of the one requested, but ended up with a matching set that we liked, and in time for our wedding. Awesome shipping speeds, poor QC, fair communication, rings seem to be good quality and are beautiful.

Meh, not the best experience. It seems they had really great reviews up until Covid-19 and then customer service went out the window. I ordered this ring, but had a computer freeze up on me right when I went to check out. I got an email stating that my order was confirmed but it was supposed to prompt me on the next page after checking out with instructions for the engraving that I paid extra for. Because of the computer glitch, I did not get the instructions for engraving and my order went straight to being shipped. I immediately tried contacting them through email to the service center, and called them several times. All with no response and phone just saying it was after hours, even though it wasn't. This went on for several days. I realize the computer glitch was not Larson's fault, but you would think they would realize that I paid $50 extra for the engraving and that the ring they were shipping out to me was not engraved and contact me about it before sending it to me. But, mistakes happen, no big deal. So FINALLY after messaging them through facebook messenger I get a response a couple of days later with instructions on how to return and how to send me handwriting for engraving. 2.5 weeks go by and no updates. By this point I'm on a time crunch for the wedding a few weeks away and stressing that they will take another few weeks. I ask for an update and several days later get a response saying it's in the queue to be engraved and will be on its way to me shortly. She gives me a tracking number, so 7 days go by and this tracking number still shows the ring hasn't left their facility. I contact her again, sent two messages before I get a response back and she states that it is on the way and sends a completely diff tracking number than the one she gave me. Okay, annoying but fine. It getting here in time so that's all I really care out. I get the ring and you can't even see the engraving, it's so small and so faint I wouldn't have even know it was there, let alone make out what it said if I didn't know what it said myself. Total waste of time to ship back, wait, the hassle of bad communication and customer service and waste of $50 for a pointless engraving that isn't even legible or visible. Overall, it's a decent, mediocre ring but not worth the trouble. I understand Covid-19 has business behind and possibly understaffed, but some basic customer service would be nice. Waiting several days for a response and only being able to get a response through facebook is just annoying and bad for business. You definitely get what you pay for. So, buyer beware.