Yanna and Lauren were fantastic artists to work with, and I felt beautiful on my wedding day! They were both so kind, personable, and talented. The reason I can't give a higher review, is because of the backend office issues. I had some back and forth on services, counts, etc. throughout the process, and I felt the level of responsiveness could have been better. I also would hear back from Michele on some occasions, and other times Danielle. From a client perspective, it would be easier to have one contact to work with, especially when everything is over email. My biggest disappointment, however, was the unclear policies. As my wedding approached, I added/subtracted services with no issue. A few weeks before my wedding, I had to remove one final service, and was told I couldn't remove it. However, no where in the Policy does it state a cut off date. It does say you can't remove, but doesn't say when, and I had already removed/changed other services. I was also very frustrated with the fact that I as the bride was working on a rotation list 48hrs before my wedding. When my planner asked for a list from Michele, I received a vague outline without names, just "hair 1", "make up 1", etc. which wasn't helpful in terms of letting my group know when they needed to be ready. Overall, the artists did a great job, and I was happy with my HMU, but the logistics and professionalism of the process needs improvement. Get everything in writing if you hire Lasting Luxe.