Layers Sensational Cakes

e at the wedding commented about how great the cake was!

eat assortment of cupcakes to choose from as well as frosting options.

s super easy! We chose the carrot cake and our guests loved it! We also got chocolate cupcakes for our more picky guests and those were a hit as well. Our cake was amazing and delicious. So delicious, that we couldn't bring ourselves to save the top in the freezer for our one year anniversary! We are so happy we chose Layers!

r $15...ok, that's fine. We picked up our tasting box on a Saturday and took it back to our hotel room. We were SUPER excited to taste all of the different flavors. We got to our hotel room (after driving 30 minutes from the bakery) and immediately dug into the pieces of cake. They were absolutely terrible! They had clearly been frozen for several days and even tasted like freezer. They were soggy in the middle (not moist like yummy cake is) and the frosting was ridiculously thick. We called the bakery to let them know (just to make sure that we weren't crazy), and they basically said that we could come by to get a new tasting box. What difference is a new box going to make? They are obviously all made super far in advance, put in the freezer, and then somewhat thawed out before being picked up. The staff of course denied that they were frozen and told us that they inject a syrup into the cake to keep it "moist" (ummm sorry, but they were soggy, not moist). Needless to say, we were very disappointed and don't want anyone else to waste their time or money on this place. Fortunately we had this experience several months before our wedding and are able to go elsewhere!

e down cake (for the groom's cake [bar]) looked amazing. FYI. They don't have pedestals for cakes or cupcakes to rent but they can refer to a great place that does rent them for a reasonable price. The taste. MMMMMMM... The wedding cake tasted so fresh and great. We choose the white cake with raspberry filling. Everyone enjoyed it. I didn't have any of the groom's cake but I was told it was spectacular.

was... The only downfall to our experience was that 2 out of the 3 layers were incorrect... The layer we cut into and fed to each other was not even correct which was a total bummer for us since we were so excited for our cake... I asked that they make us a replacement cake topper for our 1 year anniversary for the inconvenience and they said they would... The quality of the cake was great! The bummer was that we only received 1 layer out of 3 that correct.

We were able to choose just the right cake for our special day. The cake arrived on time and allowed our florist to decorate the cake with additional flowers. If you are getting married in the Monterey area definitely give Layers a call. All of our guests loved the cake and enjoyed it as much as we did. My husband and I ordered a mini cake from them the following year for Valentines Day and it was just as good as it was on our wedding day.

to do a tasting but they recommended three flavors and they were TO DIE FOR!

if they could go back for 3rds and 4ths!

It was exactly what we were looking for. My only complaint is that the wedding cake baker was awful at returning calls. You have to bug her a lot if you are not able to just drive there and talk in person!!

ve given them a 5 star rating, however their sampling and customer service were severely lacking. The women in the bakery/ coffee shop were excellent, however the owner made us feel pretty insignificant. I set up a cake tasting with my mom and sister, paid my $25 (which I still feel is silly), and headed down. We were greeted by an young woman and were asked to take a seat...where we sat twiddling our thumbs for 20 minutes waiting for the owner to take us next door to the "wedding" area. We were given a book and a lap top with photos of previous work and left alone. About 30 minutes later the owner came back with our samples. I was a little upset for the following reasons. 1)I did not get to pick the flavors being sampled. I hate carrot cake!!! Why is that even offered? 2) the samples were clearly frozen and not fresh. I understand that you can't bake a new cake for every client, but for $25 can I please get something that taste like it didn't come from the back of the freezer? 3) we were given Dixie cups and small bottles of warm water to split. I was hoping for coffee...it is a coffee shop and I did just pay $25 to sample. 4) When I wanted to discuss ideas for something different the owner kept pointing me back to the existing designs. She made me feel as though some of my ideas were passe and silly. 5) the red velvet was horrid. I always use red velvet to judge a bakery and they did not pass. 6) Communication is horrible. You call and are told there is no one available to speak with you. You email and you get an automated response that someone will get back to you in a few days. This was an issue when I ordered a cake to feed 150 and they sent an invoice for a cake to feed 75. It took over a week to resolve the issue and I was made to feel that it was my error and not theirs.... I think i know how many people were coming to my wedding. Had Layers not been the approved vendor for my site I would not have used them at all, but it was them or pay a cake cutting fee. I want to say again that the cake was beautiful and tasted great. Layers just really needs to step up the customer service.

o the flavor was far from what I choose at my cake tasting. I was not satisfied with this vendor.

akes looked phenomenal. However, we were not happy with the texture and flavor of the cakes and frosting. The price was priced well and the presentation was great, we just wished the cake could have tasted better.

and they did a great job emulating it. It was not only gorgeous, but tasted wonderful and received so many compliments. We loved this bakery.

one weekend to plan everything. Had to call/email several times to set up a tasting and discuss options for my wedding. We ended up setting up a tasting and we showed up and the person that was supposed to do the tasting with us was ill and not at work. We did not receive a call in advance to let us know of the cancellation. It would have been nice to receive a follow-up call with an apology and to see if we had any questions. The person that we worked with didn't seem like they cared about us very much. I thought the prices were reasonable and the product received much praise from our guests. Use this client if you would like a great product and don't mind not feeling like a priority.

ad is have you arrange to come to the store and pick up a box of sample cakes from their freezer. Because the store isn't very large, you're encouraged to go elsewhere to try them. What in the world? It's a strange concept and makes me think they know how bad their cakes are. A few were average, but a few were just gross. The buttercream is too sweet, even for me, Ms. Sweettooth. The princess cake was straight up disgusting, and their fondant was sub-par (I know fondant is gross, but this was exceptionally gross). I knew immediately this wasn't the bakery for me. Poor customer service + less than delicious cakes = no business. I believe they know how bad they are because they didn't even bother to make a follow up call to see how I liked everything and schedule a consultation. I'm guessing they don't get many takers. 2. Despite my experience looking for a wedding cake, I decided to give them a second shot. I decided to do a surprise groom's cake for the rehearsal dinner. I emailed and heard nothing. A week later I called and was informed they don't respond to that type of inquiry by email. Seriously? Then why is it listed on your website? And why didn't you call me when I expressed interest? I told her what I wanted and she asked if they were doing our wedding cake. No. Her response, "Oh well then I don't think we will be able to do that. We get too busy with other carved cake orders" WHAT? I'm booking FIVE months out and you have nothing else on that date. Why shouldn't I get priority? So I suggested that we just call it a birthday cake and she give me pricing. She wasn't keen on that. I told her I could just call back in a few weeks asking for a birthday cake and she said she's the only one who answers the phones and would remember me. I'm sorry, am I missing something? I'm trying to give you business, 5 months in advance, and it's not good enough for you? What happens if you don't get a reservation for that day? Then you're just out the money I would have spent. It's mind blowing that they have the audacity to be so elitist about which cake orders to accept when their cakes just aren't that good. If you're looking for something truly spectacular, go to The Buttery in Santa Cruz. Don't waste your time with these idiots.

top of the first. We provided a rhinestone wrap for each layer from Micheal's because their is some law that can't provide things that aren't edible for the cake. We had 2 chocolate tiers and 2 lemon cake tiers and they were both divine!

onably priced.

led me with great dissapointment as the cake design looked absolutely NOTHING like I has gone over with the owner. I provided color samples and our invitation that had the design, but sadly, the cake looked like a 1st grader scribbled purple markers on it. Since this was the day before my wedding, I had no choice but to use it and they did provide some sugar flowers to try and hide the hideous mistake. When I called them a few days after my wedding, the owner was not apologetic in the slightest and did not offer any type of refund because as she said "well, you did eat it, didn't you?" Again, what other choice did she leave me but to use that catastrophy. I do have to give them 4 stars for taste of the cake, but 0 star for customery service and attention to customer requests.

ck up to the counter again and ask if we had mistaken our appointment time. Turns out the girl working the counter forgot about us. Well, they were nice enough to offer a discount on our cake after that mess. Their cake is delicious!!! The guy who did the tasting with us was very professional and friendly. So that totally made up for the mistake. And in the end our wedding cake was wonderful and tasty! I will say though, that I had to call them a few times to make some changes and every time was a horrible experience. They accidentally hung up on me twice, another time I was on hold for over 5 minutes, I always felt rushed, and they were never friendly towards me on the phone. They ended up overcharging me too.

with and their process worked smoothly! I highly recommend Layers Sensational Cakes and am planning to go back to them for an upcoming birthday party!

We decided to go with cupcakes and a cake topper and they were very reasonably priced and so good as well as beautiful. I took one start away though for the simple fact that I felt like I had to chase someone down in order to get answers to questions I had and being a bride only 2.5 weeks away from the wedding and having to call back three times before I could get a confirmation can be a little worrisome. However I would still recommend them to any bride but just be ready to stay on top of them.

hey created the perfect cake. Exactlly what I wanted and better than I imagined. And delicious too!

ont even like cake were scarfing it down. Well worth the price!!