Le Pavillon Hotel

We used Le Pavillon Hotel for our room blocks and Kira and Jessie could not done a better job! They were very attentive and nothing but sweet. It made our special weekend less stressful :). They went above and beyond to accommodate my stay and my guests. The whole staff was helpful from the moment we walked in. I can't thank you guys enough!

Food, service, rooms, drinks, and everything else was AMAZING! I can’t say enough great things about Le Pavillon. We had our wedding reception in the crystal ball room and everything was perfect! Our entire wedding party family and friends stayed at the hotel and everyone had amazing things to say about it! If you are looking for an all around great place for a reception this is your place!!!!

BUYER BEWARE. I had my wedding at the Le Pavilion in December of 2016. We booked with them a year and a half in advance. Immediately after we booked with the hotel and gave our deposit, it was bought by a national company which subsequently replaced all of the people we had been working with and had been with the hotel for many, many years. I had a total of four different Catering Service Managers (who is essentially the wedding planner at the hotel) to work with. Many of them would only contact us back after borderline harassment and we were never notified when they would leave and a new person took over their position. Guests trying to book a room within our room block also had a lot of problems, as the new staff would constantly give them conflicting information or simply tell them there were no more rooms available, which was not the case. The final Catering Services Manager, Lauren Langenstein, truly did her best to make up for all the bad stuff that happened to us. Lauren tried to accommodate us in any way possible and was very response to questions and requests. However, there was only so much she could do. The day of the wedding, my bridal party got ready at the hotel. A breaker flipped in the suite; understandably, as we had a lot going on but it took maintenance almost 25 minutes to have the power to our room turned back on. We were also never notified that our flowers were delivered and only got our bouquets when we called reception right before we began to take pictures before the ceremony. The night of our wedding the hotel was clearly short staffed for such an event (150 guests). I barely saw my personal attendant (very nice girl), as she seemed extremely busy helping out the other staff within the ballroom. The bar would tell guests (including my Dad) that they were out of certain alcohols that we paid to have in unlimited quantities, but in truth they had run out of what they had behind the bar and needed more brought up to them from the storage room. Many times I would glance over at the main food table area and it would be almost completely empty, as the kitchen could not keep up with the demand. Also, we had been gifted a set of Waterford Crystal champagne toasting glasses, which I had brought up to my suite right after they were used to ensure their safety (brought by our attendant, who I had to catch at the reception) and the box of which has never been recovered. Staff could only tell us that “an older gentlemen with gray hair” took it and told them he would get it to us. The next morning when my husband checked us out of the hotel, no one alerted him that they had things to give him, such as the top of our wedding cake or the cake topper that I brought. Granted, he did not think to ask about those things at the time due to an eventful weekend, but things of that nature are service markers you would expect from this nice of a hotel. Overall, the wedding was beautiful and our pictures came out great due to the grandeur of the hotel. Lauren was very helpful and it seemed like she really did as much as she could given the circumstances. However, for the premium prices that were paid, we did not receive premium goods or services. All has been brought to the attention of the hotel, with some resolution. But, buyer beware.

Le Pavillon did a beautiful job for our wedding! All of our guests raved about how it was the best wedding they ever attended, and the attention to detail paid by the staff was certainly what made the difference. Even though the catering/wedding staff at the hotel turned over twice during our year of planning, those who ended up executing in the end really made sure that our vision played out perfectly. By far, the food and beverage services were the best part of the weekend. Chef Adam really took care of us and every bite of food and sip of drink we had was fantastic. The food service was carried out without any problems, and although we were at first disappointed that jazz brunch had been canceled the following morning, the staff made up for it with the complimentary mimosas for us and our group of 20+ for the lunch buffet, and turned on some fun jazz music in the room anyway. Pam and Calvin deserve the highest accolades when it comes to the reception. Calvin really executed everything perfectly with the room setup and decorations - better than I could've imagined even if I'd done it all myself! Pam took care of us every second of the night. I was actually not feeling very well at all on my wedding day, and she mixed up something at the bar that settled my stomach instantly and allowed us to eat, drink, and dance the night away with no regrets. There were some problems with hotel housekeeping and our guests being charged incorrect amounts for their stays as parts of the room block at the hotel, but overall I am quite satisfied and would do everything exactly the same way again if given the chance. Just fantastic!