Lena Peony LLC

sked what color dress I was specifically looking for and I said pure white as my wedding colors are black and white. Again, while my measurements were being taken the shade “pure white” was confirmed and we ordered the dress. After confirming the information with me verbally I was asked to sign the contract. At that point, I had just had all of the details confirmed with me so I did not read the entire contract before signing (rookie mistake). Fast forward six months when my dress arrives I go to pick it up and in the dressing room the color seems a bit dark. I question it at first but when I go to look in the mirror around all of the natural light from the windows the dress does appear lighter and I leave with it (another rookie mistake, I should have went with my gut and spoke up). I get home so excited to try my dress on with my (white) veil. And to my surprise, it does not match. I look at the tag and it literally says ivory. In a panic at this point as we are four months away from my wedding and no time to fix this mistake, we reach out to the company to tell them what happened and they ordered me the wrong color and to see if they could refund any of the money spent to help with all of the returns we are now going to have to make (grooms suit jacket, flowers, veil, etc). They all but said I was a liar and that I was made aware that this dress DOES NOT EVEN COME IN WHITE and that they told me that before ordering. That is absurd, my wedding colors are literally white and black, I would have never been okay with an ivory dress which would not match anything else in my wedding. They also added that they don’t have any designers that offer “pure white” dresses and that was also supposedly told to me when I first arrived?? Who has heard of a bridal boutique not even offering true white dresses? I am truly in panic due to all of the changes I now have to make to my wedding less than four months away, but I am more upset at how this was treated. Needless to say, they offered me nothing for the mistake and I did not receive even a sorry other than “sorry you misunderstood”. They are truly friendly, but make sure you ask many questions and read everything they give you because what they are saying they told me, was never said and the dishonesty is what bothers me the most when these women know they work in an industry where details are crucial. I also had six other people with me who can confirm what was and wasn’t said.

her May 2023 wedding. 6 months later it arrived. It is the wrong color! I emailed them only to be told that the dress ONLY comes in Ivory although she told the assistant 3 times she wanted pure white. Why did she even show us a dress that doesnt come in white?! My daughter's wedding colors are black and white. She would NEVER have purchased an ivory dress. Apparently we signed a paper that had ivory listed (even though they told us white) so they legally don't have to make it right. I do know that day the owner wasn't even in, and we dealt with her mom. She kept apologizing as if she knew she wasn't the "one in the know about everything" but we didn't mind because she was sweet as pie. Our original experience was great. But how many of you want an important detail of your wedding screwed up because the assistant isn't fully trained and then they refuse to make it right? Our entire group heard her ask 3 times about color...this is just bad business!! We drove over 2 hours to shop at this cute place only to be horribly let down!!!

knew which current styles would be available. I do not like making decisions so the thought of choosing a dress was daunting to me. I was, however, able to find a beautiful gown that will be ready in time! The dresses at Lena Peony are just beautiful. Also very knowledgeable about alterations and even offered us a military discount. I couldn’t have loved my experience any more! Drove from Franklin (about 40 minutes) and it was SO worth it. Say yes to the dress here!!

esses. This was my last stop wedding dress shopping and it was SO much better than anywhere else I went. I highly recommend them.