We cannot say enough good things about Leonard’s Palazzo. The care, hard work, organization, and all-around positive energy of everyone who works at Leonard’s went unmatched by any other venue we looked at, and we plan to hold every major famil...
y party at their establishment for as long as we live! We owe it to Leonard’s, and to all the couples reading this, the full story of why.
Originally, my now-husband and I were booked with another venue, we’ll call them venue “X”. After a series of AWFUL customer service situations with venue X, we started getting the feeling that something was wrong. We also started hearing rumors that the venue was closing, and I started to panic. Having already put down our deposit and a few first payments, I immediately asked the Senior Banquet Manager there for a meeting with the venue’s owners, to ensure us that nothing was wrong, and we did not have to worry about any potential abrupt closings of any kind. We were given the run-around, told that they were “trying” to set up the meeting but just could not get a hold of the owners. This went on for over a month. Finally, my husband and I had just about had it. We told the venue we were pulling out, and we demanded our money back. We told them we were leaving because we knew they were lying to us about something and we just did not feel comfortable staying. They REFUSED to give us ANY money back, but we decided to leave anyway since we did not want to have to worry and feel anxious for the next 6 months or so that something might be wrong. My husband and I were now back at square one, in the negative.
With only a few months left till our wedding, we began our venue search AGAIN. When we finally stumbled on Leonard’s, we were met with UNPARALLELED service. Right away, I knew this was the venue for us, when the banquet manager there named Ryan, called me on his day off, kids screaming in the background, telling me he had heard about our predicament and wanted to help. It was clear he genuinely cared. This was more than just potential business for him, this was a chance to help out a panicked bride and turn her awful wedding planning story into the most magical one. And he did just that. After giving us a fantastic rate, in their largest room (which, they thankfully had available on our originally chosen wedding date), we booked with Ryan and Leonard’s and never looked back. Every request we had, Ryan and his staff met. The food was EXCELLENT, the day-of staff were excellent, the space was beautiful, clean, and lively. Our room had a giant bar, so no one ever waited more than a minute for a drink. Ryan even stopped by the reception on our wedding day, and our picture with him is one of our favorites because of all the love and care this man put in to making sure our day was special. And it was most certainly a special day.
Oh, and by the way, shortly after we left our first venue, they announced they were closing and are no longer in business.
Guess we made the right choice.