Lighthouse Productions Rhode Island

ating of one star. My reviews and research done by all potential clients is well documented which also was why I was chosen. The weather did not cooperate which always downgrades a wedding day. I did tongue tied on a couple names which is on me. I never approached any guests with business cards, this is just false. The best man speech highlighted people should do things outside their comfort zone and he addresses his fiancée during his speech. I took his advice to humorously go out of my comfort zome with my card. The photobooth attendant gave out my cards only to guests who used the booth after it malfunctioned to email me to request a copy of their photobooth pictures so that I could let the Bride know who requested them. The photos were sent with sharing requests that I answered after realizing they were not sent at the event. Every song request that was made got played until we ran out of time, You even gave me songs to play and I led off with those, people choosing to dance is up to them but I deviated to play songs based on who was dancing. I was away from my table intermittently to check on the photobooth and try new ways to fix the printer. I was also announcing requested songs from the photobooth as they played. I took every request from every guest and downloaded all songs that I did not have. My photobooth is self operating when needed but I had an attendant who would help every guest that came through. The display says press space bar to begin to whomever initiates the camera. When unforeseen things happen a good DJ makes it with plan B and C, rather than just shutting it down and leave no service provided. I asked several times during the rainy event how things were and what was needed and I never got a whiff of these things until now. I delivered the photos by email a week later because we presume there is a honeymoon after the wedding. I will say that the night was not perfect from our providing services, but it was not to the level of this review. I am happy to learn from mistakes. I am sorry you will not take me up on the special gift that was omitted from the review. We give our couples one year to book another event wanting music with a 3 hour free DJ service for a party, shower, housewarming, or for anyone else wanting an event. I had 8 guests take my card by the end of the night, and again, based on the amounts of the gratuities we received I would have not imagined to find a one star review on the back end. Overall we apologize for the legitimate concerns we acknowledged. I do agree, even reviews need to be researched to see both sides to make informed decisions.

arts of your event also caused you frustration it would not change anything giving validity to each concern. It’s better to take your feedback and make appropriate changes for the next couple. Thank you again.

nt and unprofessional. I am happy to respond as an industry professional in regards to my work and your perceptions. I’ll state again that there was an unseen technical issue at that recessional moment and it took about 15 seconds to get the song playing. You learned a few days later yet it was a few days after that you added a second review instead of immediately. Your depiction of the intros is very inaccurate as I incorporated the bruins horn and chant as well as welcomed everyone and got them clapping to the music. My toast included humorously showing the groom how to admit fault. The happy birthday was done EXACTLY at the moment the bride wanted it to, before dinner as everyone is there to sing. You should not criticize the bride’s plans. As a DJ. Dinner is not a time to capture moments that’s for photo and video. It’s a time to prep for after dinner and pack up ceremony and cocktail hour equipment, play music at a lower volume and let the couple do their thing. If you sat able to see me then you also are omitting the non-music issues that took the bride out of the main room because of who was addressing me. My clipboard is a conversion starter when lining up the families, my small table sign allows people to photo it if they prefer over asking for a card and has never been criticized in the 130 events I’ve done since March 2018 until now. The dance music was primarily the couples and with the short amount of time for dancing requests that fit the flow were played. Songs blended together and no matter what happens on the floor when the bride requests a song I play it and never cut it short. After the last song played I get the guests to applaud the couple and thank them for being chosen to host their event and I teased an encore they picked which aligned the humor of bride asking DJ Eddie to play and telling her Eddie the title Take me home tonight by artist Eddie Money. When that song ended the lights went up as we hit the hard stop and those guests wanted one more and I was not able to play a second encore. It is their day and when an industry professional does not know the plan or agenda seems unprofessional to criticize the decisions of the bride to chose when things happen. It is not up to me to tell them what to do I only suggest a flow of the night and they place things as they choose. As for compensation as in a refund that would not be appropriate from their agreement. As a human I felt bad for the error I made and have still not revealed the non music issues that the bride dealt with and yet made an offer for a subsequent event they host or attend and that is between us. Thank you again for your feedback and I hope as I respect your interpretations you will respect mine in kind as well.

iated the gesture. Your review is welcomed and to share the feedback with everyone after me is perfectly fine. It was not a perfect day for you and in kind I will share my feedback with everyone. When we met initially I too was very excited to have the chance to work with you and you valued my services higher than your payment. My balances are due 60 days prior to the event and there was some financial misfortune I experienced and stated by the due date was fine and if you could pay ahead it would be welcomed and you did which I appreciated. I had 75 meetings between our first and second meeting and it was not my intent to appear we hadn’t met before. I ask for everything 60 days out and at the final meeting I verify the information and make any changes that couples may have. This prevents me from missing something last minute and I would prefer being faulted for asking too many times than not asking enough. I ask all of my couples during the final week before the event to call me and record the names on my voicemail. I type them phonetically in my programs and hearing them right before reminds me the correct way to say it. Again I’d rather ask more than less to be as accurate as possible. I also call each bride the day of to give an optimistic outlook for the day to try to set more at ease thank you to acknowledging that. I reviewed the playlist and 2 of the ceremony songs did get switched and I also owned that and apologized for the timing of the recessional not firing on time. I spoke to Ed during a break in his photos and explained what happened and apologized. I reviewed the playlist after our texting conversation and the 22 must play and 4 if there is time were played during dinner and dancing. During dinner couples greet their guests and eat with music at a minimal volume not to overtake the conversations. I would never expect a couple drinking mingling and having a good time to audit the playlist. Maintaining my professionalism with “there is more but not it’s not just even worth it” — I will not disclose those non-music related matters that you had to tend to outside of the room I will just say that because you were addressing them outside the room, one of which I stepped in to help diffuse outside the room it is accurate that you could have missed some of your songs. People took my card and praised the work I did most likely the people that weren’t informed of your concerns who heard me apologize and left early. The end of the night had a hard stop by the venue and I timed the last song to end as close to he time as possible without going over. After the last song I teased your last choice as the encore which took us to the end. The remaining guests wanted one more and chanted loudly but the lights came on and I was closed down. That made them feel like this DJ won’t play one more and I couldn’t but you didn’t tell them that because you were still dealing with non-music issues. I do treat each couple as the only couple and my agreements do guarantee a minimum amount of active playing time and I held to that. The amount of meetings between consecutive meetings does not play a part in mistakes, they should not be made and they were I owned and apologized for them. I thought the texting conversation was where we were leaving things and again I respect your feedback left here and I hope you will respect my replying again here for others to see a more rounded picture.

be chosen for your event. I look forward to working with you again at future family events.

e still have over a year to play and make it one of the most memorable days of your life!

list!

happen and I am honored that you chose me to execute those plans. I am looking forward to your special day!

sponse was quick to your posting and the recommendation made it easy to reach you. Knowing you are in a tough spot this was not about marketing for price, but to assure you that I was already invested in helping you from our first conversation. I am looking forward to August 11!!