Lily & Lime

tunning — exactly the style we were hoping for. Lily & Lime was professional, easy to communicate with, and truly went above and beyond. We’re so grateful we chose them for our big day!

ue, and they match you with their photographers in that area who are available on your date. We picked our photographer, paid the deposit, and went about our planning through the portal. A couple weeks later, we get an urgent email on a Friday morning asking us to call them. Due to a death in the family we weren’t able to contact them until Tuesday, but we also never got a call or additional email explaining the reason for the urgency. After calling, they tell us our photographer has cancelled on us. The reason she cancelled? She did not want to drive to our venue. Reminder- we put in the location of the venue on their website before we booked with them, and were given a list of photographers to choose from who were presumably willing to work in that area. During this call, we are told they’re going to find us some replacement options of photographers to choose from. We wait another week (almost 2 since the original email we received) and get a list of the photographers. They gave us three alternatives. It was the same list we originally had to choose from, minus “our” photographer. All of them have very different styles from the person we specifically chose. We call back and let them know this is not going to work. While the alternatives seem like nice people, their styles do not align with ours and we would like to get our deposit back. They declined to give the deposit back, told us they’d send more options to choose from, and another week later I’m in the same position. We signed an agreement and paid them several hundred dollars under the impression we would be working with the person we originally chose. Now, they’re wasting my time, doing the bare minimum to find a solution, and withholding our deposit when THEY didn’t hold up their end of the agreement. Two things come to mind here: 1) if it looks too good to be true, it is. 2) you get what you pay for. Don’t cheap out with your photography like we tried to. We are paying the consequences for it. We’re out several hundred dollars, several precious weeks of planning time, and still don’t have a photographer.

ography. Not only were the photos subpar, but they completely failed to produce the wedding video that we paid for. That’s right—eight hours of irreplaceable footage, gone. Their response? A half-hearted apology, a refund for the video portion ONLY, and a few extra photos as a weak attempt to compensate for the irreparable harm they caused. The refund and extra photos which were awful was contingent on my daughter signing a non disparagement clause. A wedding is a once-in-a-lifetime event, and trusting Lily and Lime was the worst decision we made. There was no empathetic effort to make things right, just a bare-minimum refund with no acknowledgment of the HUGE emotional and sentimental loss. If you’re looking for professionals who truly care about your memories, look elsewhere. Do yourself a favor—avoid Lily and Lime at all costs.

day. She really worked with me on the schedule and left extra room in case something went wrong or we were running late. If I ever have someone looking for a photographer, I am definitely recommending Lily & Lime to them.

ony venue and gave us so many resources to help plan what we wanted for photos on our wedding day. We were connected with an amazing photographer, Mae Grace, who captured every moment and was genuinely amazing to work with!! Our photos came back quickly and we are in love with the results!

tures.

nd conquer to get all of the shots I requested and still had time to get shots of the guests enjoying themselves. I would HIGHLY recommend using Lily & Lime to ensure all of your special moments are captured on your special day!

cally the photographer in Atlanta, Cliff R. His attention to detail was phenomenal, and he gave great tips before the ceremony on maximizing our photos, as well as other small wedding details that really did not pertain to photos, but were very helpful. Throughout the event, every time we looked up, he was there, getting the best shot. So we expected the pictures to come out nice, but when we received them, we were amazed at how beautiful they were! Cliff did an awesome job of getting excellent candid shots, and overall, everything was so beautiful. I would definitely recommend this company again, and especially Cliff, if you are in the Atlanta area.

choose from and were available to answer any of our questions.

uick to answer any questions we had. We couldn't thank them enough for helping us have such a great day!

communicated quickly throughout the entire process. We loved the photographer we ended up with and adored our pictures! I highly recommend Lily & Lime as an affordable option

sy to use as well!

made it less stressful. We had Wendy as our lead photographer and Tyler as our associate photographer. Our photographers were funny, patient, and thorough. Wendy and Tyler did an excellent job with our pictures! We received our pictures back in 5 weeks which I thought was GREAT! I would recommend Lily & Lime to all looking for photographers for any occasion!

g was challenging. We didn’t have any issues with Lily & Lime. Our photographer was amazing and both Lily & Lime and the photographer helped accommodate us for some unfortunate COVID-related challenges we faced just a day or two before the wedding date. The price was very reasonable and we were able to find a package that fit our budget. We appreciated having access to all of our photos and everyone we worked with at Lily & Lime were understanding and accommodating. We’re happy with the both the results and the process itself. It was painless from start to finish.

ice rep. Jordan, was prompt, professional and literally perfect! We had to revamp our original plan three times, but they made our options clear and kept our best interest in mind! The day of our wedding went perfectly. Our photographer and videographer were punctual and professional and the pictures were amazing! We’d definitely recommend Lily & Lime for your big day!

r choice the Lily & Lime coordinator kept in touch, provided a very helpful questionnaire for us to fill out to familiarize the photographer with our event, and supplied important emergency contact numbers on our wedding day. (We didn’t need them.) Our photographer arrived well-prepared and did a very good job. We were thrilled to receive all the digital files several weeks later. We recommend Lily & Lime.

a better photographer. We were able to have all of the photos we wanted to commemorate our day without breaking the bank. Our photographer was knowledgeable and fun, we loved having him present for our special day. I will absolutely use Lily & Lime for photos in the future!

apher online. My husband and I are pretty laid-back and when it came to planning our wedding, we wanted to keep our stress levels low. Lily & Lime was easy to use - everything from looking up local photographer portfolios to getting my questions answered incredibly fast by their entire customer service team. We chose Lawrence because of his beautiful photographs and extensive wedding photography background. When using Lily & Lime, you don't hear from the photographer until one week prior to the wedding, which stressed me out a little...but looking back, it did not make any difference. We were able to communicate what we needed, our timeline, important people to photograph, and all our other details. The photos turned out to be so beautiful and such a wonderful reminder of our special day. I highly recommend Lily & Lime to anyone that is curious about them and looking for a great deal on a wedding photographer.

nd helped to make planning from out of state a breeze!

onvenience. Navigating the website was really easy, and it was also easy to reserve a photographer. Raymond was very professional and so positive throughout the day. I looked at his portfolio to choose him beforehand. I was able to have a conversation with him before the wedding. He was really great to work with! I would recommend Lily and Lime especially if you are looking for an affordable photographer and don’t need that much contact with the him or her before booking. It worked out well for us!

raphers are professional. Our photographer, Violeta, went above and beyond to capture the important moments of our wedding. She interacted well with the guests and was able to direct people into poses quickly and politely. We have no regrets about our choice to go with Lily & Lime!

ill out what you expect your timeline to look like for the photographer to prepare. Our photographer called us the week before to get a more detailed timeline and the day of the wedding she was on top of it! She took pictures of anything and everything and we are so very grateful to have found her using this service. Budget: The amount you pay is based on the time you want, not the name of the photographer. There was no guesswork in pricing. It was easy picking the photographer right for our wedding without being worried if they were within budget. Turnaround time: I have heard from several people that have waited over a year to get their wedding photographs back. I feel with Lily and Lime there was a nice middle person to make sure we got what we needed in a timely manner. If you don't have a specific photographer you want to work with, this is the best route you can go.

ind of photography experience my wife and I wanted to have on our special day. The photographer was professional and friendly and did an amazing job taking pictures. However, I wish the photographer was more creative and captured more than what we asked for.

reat compared to many photographers of the same quality in my area.

m. Glad we got to work with Sarah for our engagement and wedding shots, she's very friendly and make our photo sessions very comfortable!

ared to going direct to the photographer/videographer. The Lily & Lime process and platform was straight forward and if we were ever confused or had questions L&L support team was on it. The automated emails along the way if/when there are specific actions that need completed in a timely manner were helpful. CHOSING YOUR PHOTOGRAPHER IS PROBABLY THE MOST IMPORTANT PART OF THIS PROCESS. Do some online stalking of your photographer to make sure you like them beyond the information L&L gives you ( first name, picture, small portfolio). Cross reference the internet for that photographer’s name in the area you’re searching and review their individual reviews on the other wedding sites since most of L&L reviews are on L&L process and not the photographer you may or may not chose. The thing about L&L is that you don’t interact with your photographer until a week before the wedding. The week before the wedding is probably one the craziest weeks of your life, so my one area of improvement is to allow the couple to engage with the photographer a little sooner. Although I understand why it’s structured this way, it makes it a little more crazy if you don’t opt for engagement photos to interact with your photographer sooner. The week of your wedding you'll receive your photographer's contact info and if they’re good (like ours was) they’ll reached out to you to introduce themselves and discuss the important parts of your wedding and certain shots you’d like to capture. We received our photos and video very promptly as promised and they’re wonderful. Overall we are pleased with the service, product, and our photographer, especially for the value and price.

service reps were super as there were a few minor snags that needed to be fixed along the way.

two future payments we would have to make. When we logged in to pay our second payment the amount due was higher by the tune of a few hundred dollars. I decided to reach out to them to find out what happened. Four emails and two phone calls and they still haven't figured it out. After the first phone call they immediately admitted this was their mistake and assured me it would be solved in 1-2 business days. It has now been a week and a half since I reached out to Lily & Lime to have this corrected. When the time frame they give me goes by I have to be the one to reach back out to them to let them know they haven't fixed the issue; they do not follow up at all even when they assured me they would. I've spoken to a few different representatives now and they're all very friendly, but seem to tell you they'll fix it just to get you off the phone so they can bump the problem down the line. I have very little confidence they will be reliable on the day of our wedding and will be asking for a refund for the deposit we made. I feel like I've been very patient and understanding but Lily & Lime just does not seem capable of delivery a quality product.

phy package way in advance of the wedding (10 months ahead).

mazing shots on our special day. They were laid back, not too pushy, and gave us some really special photos of our day that we would not have gotten otherwise. Our one issue was that the second photographer that was supposed to take the groom and groomsmen to a different area for their photos before the ceremony so that my bridesmaids and I could get photos before the ceremony as well, had to be told multiple times to actually do so. I ended up making one of the groomsmen get my husband and the other groomsmen together to get the photos started. They didn't start taking the groomsmen photos until 45 minutes before the ceremony, which made everything before the ceremony late, and I was still outside when guests began to arrive. Besides that we had some beautiful photos and memories all caught by our lovely photographer and videographer.