If I could give 0 stars, I would!!! This company is ATROCIOUS. My wedding date changed from December 6th to October 18th 2025. I was fully transparent when emailing with Laura. I w...as quoted for the package I was specifically interested in, and it was everything I wanted. When I went to check out on the website, all of the pricing was different and some of the options (6 hour videography) wasn't even available. The difference between what I was quoted and what I was able to select was over $1,000.
I scheduled a call with a customer service representative who said she had to discuss this with her manager. I received a call from Kira today, and she was absolutely awful. Background, I am also a sales manager so I know how this game goes. She refused to honor the price I was quoted from her sales associate. The only thing she could offer me was $100 off of an ADDITIONAL SERVICE and insisted that there was nothing she could do. She also made it plainly clear that their prices change by the season. In common terms, they price gouge and take advantage of their customers because they CAN. When a company quotes you a price, that quote should be honored, regardless if it was a mistake.
When I asked for a supervisor above her, I was denied that request. Just because they are a one stop shop, does NOT mean they are worth it. Pay the extra money and give your business to a company who actually cares about their customers.