Lily & Lime

th us at several venues throughout the course of our wedding day.

. I cannot wait to see the pictures and videos!

g what is a lot of money for us, including a $500 holiday fee that was not listed on their website, it was not enough for us to be able to pick our own photographer. We were disappointed we could not pick our photographer, but we still settled with L&L because of how solid all their photographers were. L&L ended up giving us none of the options they advertised, and instead they gave us someone totally unknown to us. We found out that we had been matched with this unknown photographer past the point of no return, and we were stuck with this person who we were praying was good. We were given some confidence because the photographer described themselves as a 3rd generation wedding photographer. However, their work was more like that of a friend of a friend who does photography part time to make ends meet. Their work was not bad but strongly mediocre. We do not want to bash the photographer because we know they were doing their best. Rather we want to emphasize how dishonest this process L&L set up was for everyone involved. The photographer asked us what made us pick them. We had to tell them that we didn’t see anything about them and that we didn’t have a say at all, which was very awkward to have to do. We trusted L&L to match us with a high caliber wedding photographer to capture our special day. In the end, they lied to us, and they lied to our photographer about what was really going on. We are very disappointed with the way Lily & Lime treated us and their overall lack of transparency. We would not recommend their services to anyone. We can never get that day back and make it right. But we hope this review saves you the same disappointment we were dealt.

ly hard to please in this department. They were friendly , professional, and had a great energy. The only critique I truly have is my photographer kept wanting to test the setting and the shots beforehand, instead of changing the settings on the fly (as I do working as a photographing professional in a similar field with children) which led to a large amount of time wasted taking a good amount of pictures, I believe. All in all, the shots taken were magical and everyone raves about them. It's what you would want for your wedding day.

omer support but received no call despite scheduling one. Very disappointed and heartbroken, which is also why it took me awhile to write this but I want other queer couples to know to be careful.

Overall, we're very satisfied with our Lilly & Lime Experience.

thers, & only 6 portraits of my husband and I (these are all items I requested to have). My photographer was completely unorganized the day of and just flew by the seat of her pants with no plan. Please please please, use a different company.

ble decision. A few days before the wedding our assigned photographer called us. We told him we just wanted the reception captured. We did NOT want to do posed photos. During the reception, the photographer kept interrupting my wife and I — during conversations with guests, even while eating — to ask us to pose for photos with other guests. I had to ask multiple times for him to stop doing this. He did this to our guests as well, frequently interjected himself to gather folks together for pictures. We reiterated that we wanted natural, photo journalism style photography. He made himself such an obvious presence at the wedding instead of being unobtrusive. After about two months we got the pictures. If the pictures had been even decent, the annoyances at the wedding would likely have faded from our memories. Instead, we were met with the worst photography I’ve seen. I have zero professional photography skills and could have done a better job if I had been given a decent DSLR. The photos were all waaaaaat too dark OR extremely overexposed. Photo quality aside, it appears minimal editing was done. An even half way decent editor could have made some of these photos at least decent looking — not great — but decent. I had to edit EVERYTHING I shared with family and friends because I was mortified by the quality.

ny for you if you require more flexibility for your wedding or need to know/choose who your photographer is ahead of time. We were assigned our original photographer about a week out from our wedding, and he ended up calling out sick, so we were then assigned Nick on the day of our wedding. Nick was fantastic to work with and captured beautiful photos of us, all for a low cost due to the package we bought through Lily & Lime. So overall, we were very happy with the services that we received, but if you're thinking of using Lily & Lime, just be sure to know that you likely won't know who your photographer is until very close to your wedding.

xious about that, but he did a spectacular job! My photographer was Rob Grant and he works in the DC/Maryland/Virginia area.

ctifying the issue. I would recommend working with them.

it and maybe I get the check back I recently cut them…(we are still 18 months away from the wedding at this point). I was informed I could not get any refund.. I know I know I’m sure I signed the dotted line somewhere. There are rules for a reason. I just kind of felt like with our wedding being 18 months out and being a reasonable person There was a way to let them keep over 800$ and me just get back a thousand. What’s funny about all this if I continued the initial plan. They would have been paid in full 15 months before the wedding lol.. like I understand your booked our etc.. but not 18 months sorry. It would have done them no harm to keep my deposit for wasting there time and sending me back my first payment.. as I said in the first thirty days of agreement I paid I think 1800$ ..I had to ask myself is this why this place is cheaper than the rest? Bc there likely consistently keeping peoples money on off scenarios like mine. Look rules are rules. Can’t bend them all but I just feel anyone getting into bed with them should have the full understanding they will not likely work with you either. I was told I could use the “credit” toward another service down the line… it’s a great offer if you say we’re cancelling on them 3-6 months befor. But I was literally 18 months away at this point… Idk man I would say your best bet is to stick with paying the extra 1k ti a private contractor that maybe won’t insist on having 5k paid. Fully over 16 months away from the service date

. Highly recommend. They were both easy to work with!

cause I wanted to preserve every memory of the day. I did not find out who my photographer/videographer was until 6/7 days prior. When I Googled the videographer, her portfolio appeared to be news reports from the early 2000s on poor quality cameras. There were no wedding videos in sight or even a mentioning that she works with weddings. The day after my wedding, I received several complaints from my family members regarding the “attitude” they received from both the videographer and photographer. They said they were short with them and directed them around like drill sergeants. I was mortified. Even my now husband commented about how rude and abrasive they were toward the guys in the grooms suite. Now comes my real issue – the quality of the product I received. I had to wait weeks for even a few sneak peak photos. When I received the full photo album, hundreds of them were unedited. There were missing pictures of very specific events I asked for ample photos of. Every photo was staged and classic prom-style photos when I asked for candids. Every picture of my family and friends walking “down the aisle” was before they even got to the aisle and were making their way down a winding path, far away from the actual ceremony area. I found better pictures in the unedited albums than the ones that were edited. These are all moments that I will never be able to get back. The video took even longer to come back. I waited nearly 4 months to get a mediocre video. I’m not kidding when I say I was cringing watching the video. The music was corny and editing was mediocre. The overall video actually made me upset to look back on my wedding day. I paid for a video that would make me feel elated and bring back all of the wonderful memories of that day. I’m so embarrassed by the “trailer” video that I haven’t even shared it with any of our family. Lastly, I responded to Lily & Lime’s request for a review of my services and was very honest with how I felt. After submitting the review, it took a few weeks to hear back from someone who requested to conduct a phone call to go over some of my issues and to see if there was a way to resolve them. They sounded willing to at least change the music on my video. We scheduled a phone call, which they called 20 minutes late and after I had already clocked back in for work. We went back and forth several more times to reschedule and finally settled on a new date/time. I was told I was scheduled on their calendar, therefore they would not be late to the call. They never even called me. It’s one thing to get bad service, but to get it on your wedding day and months later is another. Working with Lily & Lime has been an absolute nightmare and it is very clear they just don’t have the staff, time, or ability to handle this many weddings and clients while giving decent customer service. I am devastated to not have the photos and video I imagined and was sold on through their website and representative. I feel cheated and like I wasted my budget on a company that could truly care less about the impact their poor service has had on the most important day of my life. I would highly recommend you do your research and seek other options before working with Lily & Lime.

6 hour package down to 3 hours due to a change of plans with COVID and we were not able to get our money back for those other 3 hours. Lily & Lime did offer to credit us with canvas prints to equate to the money for the other 3 hours and those came out beautifully!

paid as well as ALL the pictures that were captured. Every time I view our pictures I get emotional. Our photographer Leo was great. He arrived on time, & was very friendly & respectful of us & all of our family. He captured the perfect shots for the 4hrs he was with us. It was a great experience. Thanks Again Lily & Lime/Leo

ppointing. We received our video about two months late, but I was patient and just excited to see it. When we did receive it I was shocked that a professional company had put it together. There was blurry footage, footage of people standing in front of the camera blocking it, terrible shots that showed people not smiling (I just don’t know why they would add some of the footage that they did), and the editing was SO bad. I cut shots together on my phone and edited them in like 30 mins (I’ve never worked in photography or videography) and made a better highlight video then they did in the 6-7 months that they spent working on it. I asked for all of my raw footage so that I could take it somewhere else or even edit it myself and they said that they would fix it. There was so much back and forth and then they forgot about me for a few months because the Customer Service Rep that was working with me left the company randomly and didn’t inform anyone of my video. 14 months after my wedding date I just gave up and ended the process with them and just downloaded the disappointing video that they made. This honestly is the most upsetting thing ever because when I watch that video it does not portray my wedding day at all. It does not fill me with happiness, it only makes me sad. I hope that this never happens to another couple, because everyone should only be filled with happiness and love when they watch their wedding video.

free engagement photos. I felt at ease knowing I can trust them on our wedding day. Our engagement shoot and wedding photos were so beautiful. I’m so happy we chose them and wouldn’t change that decision! Thank you so much Lily and Lime!

thetic to the COVID situation when we had to reschedule our wedding. And our photographer was wonderful. We had a great time working with him on our wedding day. I would recommend Lilly and Lime to EVERYONE. Thank you for the awesome service!!