Lily & Lime

planning tools were easy to use and super helpful in planning out the day. Stephanie did a fantastic job capturing every moment. I dont feel like I missed anything. My guests even made a point to tell me how great she was. I can't thank her enough for the memories.

om the moment she arrived. First impressions? Appalling. While we were grateful she arrived on time, she proceeded to inform my groom that she needed to sit in her car and do her makeup. When she finally emerged, she looked completely unkempt—her hair was a mess, her makeup was gaudy and melting off her face throughout the day, and she was dressed inappropriately for a formal event. She wore a low-cut top with no visible support, making it uncomfortable for everyone, especially when she moved in ways that made us fear an accidental wardrobe malfunction. Multiple guests later commented on how disheveled she appeared. Her lack of professionalism extended beyond her appearance. Despite our clear instructions that we wanted mostly candid photography, DLynn failed to grasp the concept. She constantly interrupted our guests, forcing them into awkward posed shots despite us repeatedly telling her we didn’t want that. We got a lot of feedback from our guests about how bothersome she was and how she repeatedly interrupted conversations for poses. She followed me and my groom around asking us to pose the entire night. She also lacked the ability to give direction when we were doing posed formal shots, frequently repeating vague phrases like “make it more dramatic” without actually guiding us. And the biggest issue of all—she physically blocked our guests from witnessing our wedding! Instead of positioning herself discreetly and using a zoom lens, she stood front and center during our ceremony, completely obstructing views. My mother and brother even tried asking her to move, yet she continued stepping in front of guests, effectively ruining their experience. She even gave my brother attitude when he was simply trying to capture a video. Her technical skills and equipment were also concerning. My husband later informed me that the screen on her camera appeared to be broken, and there were delays between shots, making us question the quality of the photos. At this point, we can only hope they are decent. To add insult to injury, when we contacted the company about our experience, they merely told us they "shared the feedback" with DLynn —offering no real resolution. Since we haven't received our photos yet, we now have the added concern that she may take the criticism personally and deliver a subpar final product out of spite. They only offered re-edits as compensation—no refund worthy of the disaster we endured. Given that we paid nearly $1,000 for this service, their response was unacceptable. I wanted to give the company an opportunity to resolve the issue before leaving negative reviews, but they chose not to take meaningful action. A wedding photographer should enhance your day, not become a distraction and a burden. DLynn was the absolute worst vendor choice for what we wanted on our special day, and I wouldn’t wish this experience on anyone. If you’re considering booking her for your wedding, I would not recommend it. It felt as if this might have been the first wedding she had ever photographed and maybe she needs more training. But I would save yourself the frustration and find a photographer who understands professionalism, direction, and the importance of blending into the background rather than becoming the center of attention for all the wrong reasons.

g and more than we ever expected. Our photographer, Stephanie, was especially fantastic. She was able to connect with the kids in our wedding party who started off camera shy and by the end of the session had them giggling and smiling at the camera! She caught amazing candid photos and the editing of the photos was spotless. 10/10

ots of us getting set up. Ahead of the event, we had a productive call with our photographer Nick who helped us brainstorm the shots we wanted to come away with at the wedding. Really great value for the cost. I would recommend them for any wedding.

photography! She captured all of the candid shots perfectly and we are really excited to see the moments she captured as it all seemed so seamless and effortless in guiding us to the shots she needed! Was dancing too even taking photos and even had time to capture our sparkler ending as well- thank you Jina!!!!

ideography service that I had high hopes for. I hired them to capture a special event, but unfortunately, the outcome fell far short of my expectations, leaving me dissatisfied on multiple fronts: video quality, drone noise, and their refusal to compromise on a refund. First and foremost, the video quality delivered by Lily and Lime was far from what I had anticipated. The footage lacked the crispness and clarity that I believe is essential for capturing the essence of any special occasion. Despite discussing my expectations with the videographer beforehand, the end result left me with grainy, pixelated, and subpar video footage that failed to do justice to the event. Adding to my disappointment was the excessive noise produced by their drone during the shoot. I had chosen Lily and Lime in part for their promise of aerial shots, hoping to add a unique perspective to my event. However, the noise generated by the drone was not only distracting but also disruptive to the atmosphere I was trying to create. It significantly marred the experience for both me and my guests, and I couldn't help but feel that the lack of professionalism in managing the noise was a major letdown. Perhaps the most frustrating part of my experience with Lily and Lime was their unwillingness to consider a refund or any form of compensation for the subpar service I received. I understand that sometimes things don't go as planned, but it's crucial for businesses to demonstrate a commitment to customer satisfaction. Despite my attempts to discuss my concerns and seek a resolution, I was met with resistance and a lack of willingness to acknowledge the shortcomings of their service. In conclusion, my experience with Lily and Lime left me deeply dissatisfied. The poor video quality, disruptive drone noise, and their unwillingness to work towards a reasonable solution were all major disappointments. When hiring a professional service, one expects a certain level of quality and customer care that, unfortunately, I did not find with Lily and Lime. It is my hope that they take these criticisms to heart and work towards improving their services and customer relations in the future.

it so easy to plan your entire timeline and photography schedule. We could not recommend Lily & Lime enough!

rapher was efficient with his time, and punctual and was at every location, doing exactly as we asked & he exceeded our expectations. We cannot say enough praises about him or his work. If you want a perfect photographer! who practically blends in with the wedding party & family who feels more like a friend; but who's handling all of your wedding photos then choose Abe he's ideal. Lily and lime was also great, they were a lot of help all along & made everything easy to lock down a photographer.

rson. she made contact a few days prior to review details briefly and was on time to our wedding. We have no complaints with her professionalism and she may be an amazing photographer. With that being said to say we are disappointed with the outcome of our photographs is an understatement. Our venue was ABSOLUTELY gorgeous with so MANY opportunities for amazing photographs between David and I. it is a barn from the 1800's. The formal photos that were taken involving David/myself and our children/family were in one location during the 5 hours that she was there. Most of the photographs that were taken in front of the wooden walkway are off center and from an odd side angle. The photos that were taken in the actual wooded areas have weird lighting on our faces. As a bride I do not have one nice photo with my own daughter. I do not have one nice photo with my father or really even with my mother. We don't have any photos with our friends that are "photographer quality". We had many families there and asked for pictures of the family groups that where there, and there were none taken. as the bride and groom, we were never "posed". Were were never directed to a location, never directed on where or how to stand/pose, to put our hands here, scoot in this direction, let me fix your dress, nothing ... and the photos show this quality. When the photographer made contact prior to the wedding, I looked at her professional portfolio and saw that it was mostly food photography and nature/landscapes. I didn't see any history of wedding photography. I think this may have contributed to the complaints that we stated above. When it is your wedding day, it shouldn't be up to the bride and groom who are swept up in the moments of their day to be sure that photos were taken with the important persons and in specific locations of their venue. It is my opinion that this should be at the organization and direction of the photographer and in the locations of the professional creative eye of the photographer. This is what you pay this professional fee for. Out of the 25% of the images that are actually decent from this portfolio, the images that were taken by friends and family with I-phones are much better quality, have much better framing, are actually of who we would have liked to have pictures with from our wedding day. Honestly I only see one picture that I would choose from our official photographers album over those that were taken by our friends and family. We can never go back and do this day over again. There were so many missed opportunities for amazing, intimate, beautiful wedding day pictures. The day was filled with so much love and this wedding photographers portfolio failed to capture these moments. We are so disappointed to have paid almost $1,500 for this quality of "wedding photography".

y use. Our photographer had incredible energy and worked well with us at several venues throughout the course of our wedding day.

ful for Lily & Lime for making my wedding day absolutely amazing. I cannot wait to see the pictures and videos!

hom we would have been delighted to have. But even after spending what is a lot of money for us, including a $500 holiday fee that was not listed on their website, it was not enough for us to be able to pick our own photographer. We were disappointed we could not pick our photographer, but we still settled with L&L because of how solid all their photographers were. L&L ended up giving us none of the options they advertised, and instead they gave us someone totally unknown to us. We found out that we had been matched with this unknown photographer past the point of no return, and we were stuck with this person who we were praying was good. We were given some confidence because the photographer described themselves as a 3rd generation wedding photographer. However, their work was more like that of a friend of a friend who does photography part time to make ends meet. Their work was not bad but strongly mediocre. We do not want to bash the photographer because we know they were doing their best. Rather we want to emphasize how dishonest this process L&L set up was for everyone involved. The photographer asked us what made us pick them. We had to tell them that we didn’t see anything about them and that we didn’t have a say at all, which was very awkward to have to do. We trusted L&L to match us with a high caliber wedding photographer to capture our special day. In the end, they lied to us, and they lied to our photographer about what was really going on. We are very disappointed with the way Lily & Lime treated us and their overall lack of transparency. We would not recommend their services to anyone. We can never get that day back and make it right. But we hope this review saves you the same disappointment we were dealt.

gave them for my photos was wonderfully executed, I was extremely hard to please in this department. They were friendly , professional, and had a great energy. The only critique I truly have is my photographer kept wanting to test the setting and the shots beforehand, instead of changing the settings on the fly (as I do working as a photographing professional in a similar field with children) which led to a large amount of time wasted taking a good amount of pictures, I believe. All in all, the shots taken were magical and everyone raves about them. It's what you would want for your wedding day.

d us during the wedding. I attempted to get in contact with customer support but received no call despite scheduling one. Very disappointed and heartbroken, which is also why it took me awhile to write this but I want other queer couples to know to be careful.

were as we left the ceremony. Highly recommend to anyone.

d knew exactly what to do. Made the whole day go really smooth. Overall, we're very satisfied with our Lilly & Lime Experience.

ust me in my dress, no photos of my first look with my dad & brothers, & only 6 portraits of my husband and I (these are all items I requested to have). My photographer was completely unorganized the day of and just flew by the seat of her pants with no plan. Please please please, use a different company.

t of a full photography package from a local photographer. Horrible decision. A few days before the wedding our assigned photographer called us. We told him we just wanted the reception captured. We did NOT want to do posed photos. During the reception, the photographer kept interrupting my wife and I — during conversations with guests, even while eating — to ask us to pose for photos with other guests. I had to ask multiple times for him to stop doing this. He did this to our guests as well, frequently interjected himself to gather folks together for pictures. We reiterated that we wanted natural, photo journalism style photography. He made himself such an obvious presence at the wedding instead of being unobtrusive. After about two months we got the pictures. If the pictures had been even decent, the annoyances at the wedding would likely have faded from our memories. Instead, we were met with the worst photography I’ve seen. I have zero professional photography skills and could have done a better job if I had been given a decent DSLR. The photos were all waaaaaat too dark OR extremely overexposed. Photo quality aside, it appears minimal editing was done. An even half way decent editor could have made some of these photos at least decent looking — not great — but decent. I had to edit EVERYTHING I shared with family and friends because I was mortified by the quality.

most other photographers out there, but it may not be the company for you if you require more flexibility for your wedding or need to know/choose who your photographer is ahead of time. We were assigned our original photographer about a week out from our wedding, and he ended up calling out sick, so we were then assigned Nick on the day of our wedding. Nick was fantastic to work with and captured beautiful photos of us, all for a low cost due to the package we bought through Lily & Lime. So overall, we were very happy with the services that we received, but if you're thinking of using Lily & Lime, just be sure to know that you likely won't know who your photographer is until very close to your wedding.

ally very uncomfortable in front of cameras so I was a little anxious about that, but he did a spectacular job! My photographer was Rob Grant and he works in the DC/Maryland/Virginia area.

t was resolved. I am very pleased with the help I've received rectifying the issue. I would recommend working with them.

I reached out about possibly letting them keep the initial deposit and maybe I get the check back I recently cut them…(we are still 18 months away from the wedding at this point). I was informed I could not get any refund.. I know I know I’m sure I signed the dotted line somewhere. There are rules for a reason. I just kind of felt like with our wedding being 18 months out and being a reasonable person There was a way to let them keep over 800$ and me just get back a thousand. What’s funny about all this if I continued the initial plan. They would have been paid in full 15 months before the wedding lol.. like I understand your booked our etc.. but not 18 months sorry. It would have done them no harm to keep my deposit for wasting there time and sending me back my first payment.. as I said in the first thirty days of agreement I paid I think 1800$ ..I had to ask myself is this why this place is cheaper than the rest? Bc there likely consistently keeping peoples money on off scenarios like mine. Look rules are rules. Can’t bend them all but I just feel anyone getting into bed with them should have the full understanding they will not likely work with you either. I was told I could use the “credit” toward another service down the line… it’s a great offer if you say we’re cancelling on them 3-6 months befor. But I was literally 18 months away at this point… Idk man I would say your best bet is to stick with paying the extra 1k ti a private contractor that maybe won’t insist on having 5k paid. Fully over 16 months away from the service date

ith me throughout the year. Both my photographers were fantastic. Highly recommend. They were both easy to work with!

, photos and video were the most expensive part of my wedding because I wanted to preserve every memory of the day. I did not find out who my photographer/videographer was until 6/7 days prior. When I Googled the videographer, her portfolio appeared to be news reports from the early 2000s on poor quality cameras. There were no wedding videos in sight or even a mentioning that she works with weddings. The day after my wedding, I received several complaints from my family members regarding the “attitude” they received from both the videographer and photographer. They said they were short with them and directed them around like drill sergeants. I was mortified. Even my now husband commented about how rude and abrasive they were toward the guys in the grooms suite. Now comes my real issue – the quality of the product I received. I had to wait weeks for even a few sneak peak photos. When I received the full photo album, hundreds of them were unedited. There were missing pictures of very specific events I asked for ample photos of. Every photo was staged and classic prom-style photos when I asked for candids. Every picture of my family and friends walking “down the aisle” was before they even got to the aisle and were making their way down a winding path, far away from the actual ceremony area. I found better pictures in the unedited albums than the ones that were edited. These are all moments that I will never be able to get back. The video took even longer to come back. I waited nearly 4 months to get a mediocre video. I’m not kidding when I say I was cringing watching the video. The music was corny and editing was mediocre. The overall video actually made me upset to look back on my wedding day. I paid for a video that would make me feel elated and bring back all of the wonderful memories of that day. I’m so embarrassed by the “trailer” video that I haven’t even shared it with any of our family. Lastly, I responded to Lily & Lime’s request for a review of my services and was very honest with how I felt. After submitting the review, it took a few weeks to hear back from someone who requested to conduct a phone call to go over some of my issues and to see if there was a way to resolve them. They sounded willing to at least change the music on my video. We scheduled a phone call, which they called 20 minutes late and after I had already clocked back in for work. We went back and forth several more times to reschedule and finally settled on a new date/time. I was told I was scheduled on their calendar, therefore they would not be late to the call. They never even called me. It’s one thing to get bad service, but to get it on your wedding day and months later is another. Working with Lily & Lime has been an absolute nightmare and it is very clear they just don’t have the staff, time, or ability to handle this many weddings and clients while giving decent customer service. I am devastated to not have the photos and video I imagined and was sold on through their website and representative. I feel cheated and like I wasted my budget on a company that could truly care less about the impact their poor service has had on the most important day of my life. I would highly recommend you do your research and seek other options before working with Lily & Lime.

n June 5th. Would not recommend.

My only reason for not giving 5 stars is that we had to cut our 6 hour package down to 3 hours due to a change of plans with COVID and we were not able to get our money back for those other 3 hours. Lily & Lime did offer to credit us with canvas prints to equate to the money for the other 3 hours and those came out beautifully!

edding was being done. I was highly satisfied with the price we paid as well as ALL the pictures that were captured. Every time I view our pictures I get emotional. Our photographer Leo was great. He arrived on time, & was very friendly & respectful of us & all of our family. He captured the perfect shots for the 4hrs he was with us. It was a great experience. Thanks Again Lily & Lime/Leo

e no complaints about that. The video however was extremely disappointing. We received our video about two months late, but I was patient and just excited to see it. When we did receive it I was shocked that a professional company had put it together. There was blurry footage, footage of people standing in front of the camera blocking it, terrible shots that showed people not smiling (I just don’t know why they would add some of the footage that they did), and the editing was SO bad. I cut shots together on my phone and edited them in like 30 mins (I’ve never worked in photography or videography) and made a better highlight video then they did in the 6-7 months that they spent working on it. I asked for all of my raw footage so that I could take it somewhere else or even edit it myself and they said that they would fix it. There was so much back and forth and then they forgot about me for a few months because the Customer Service Rep that was working with me left the company randomly and didn’t inform anyone of my video. 14 months after my wedding date I just gave up and ended the process with them and just downloaded the disappointing video that they made. This honestly is the most upsetting thing ever because when I watch that video it does not portray my wedding day at all. It does not fill me with happiness, it only makes me sad. I hope that this never happens to another couple, because everyone should only be filled with happiness and love when they watch their wedding video.

on was punctual and took amazing photos. We got the package for free engagement photos. I felt at ease knowing I can trust them on our wedding day. Our engagement shoot and wedding photos were so beautiful. I’m so happy we chose them and wouldn’t change that decision! Thank you so much Lily and Lime!

and detailed in their email response. They were also very sympathetic to the COVID situation when we had to reschedule our wedding. And our photographer was wonderful. We had a great time working with him on our wedding day. I would recommend Lilly and Lime to EVERYONE. Thank you for the awesome service!!

e we planned for a pandemic to happen this year. They said have the wedding or not we keep your money. Second off we hired a second photographer and we never got the persons name. We got the name of our second photographer from our lead photographer. We had no clue if they were even going to assign a second photographer. If you want your photos back in a reasonable time don’t count on it. It took Lily and Lime two months to get our photos back which is absurd amount of time for photos. When we did get our photos back we were very upset at the photos that they took. Save your money and go with someone else.