Unique Like Your Love Story
National
Service area
Laura Evans
MANAGER
AWARD WINNER (3X)
Thanks to recommendations from couples on The Knot
💫 Prices start at just $895. Book your budget-friendly, local DC photographers online. Visit our website to create your custom package!
Lily & Lime believes that beautiful days deserve to be remembered for a lifetime. Washington DC wedding photography is as timeless as the city itself with Lily & Lime to capture its distinguished views of the National Mall, iconic statues and memorials, and notable museums. Their affordable, photojournalistic coverage also extends to the suburbs as well, so whether you’re a newly engaged couple taking engagement photos at the Lincoln Memorial, toasting to your bridal party at your rehearsal dinner in Arlington, or dancing the night away in Frederick to celebrate your love, your day can be perfectly covered!
The team at Lily & Lime is made up of professional wedding photographers and videographers with a passion for storytelling. Their Washington DC wedding photographers have an impeccable eye for detail which ensures that every sweet reaction and tiny detail is captured so you have timeless memories of your day for years to come. Packages at Lily & Lime are fully customizable, allowing flexibility for any budget. Each couple is able to create a package that best suits their unique needs, whether it is a last-minute elopement with just the two of them, or a grand multi-day wedding with hundreds of guests. Lily & Lime offers a convenient wedding photography experience, and their website allows each couple to simply build the perfect package for them, choose their professional Washington DC wedding photographer from a selection of available portfolios, and book right online.
Stunning keepsakes to be cherished for years to come are also available through Lily & Lime. They offer a suite of prints, albums, and more to turn your favorite wedding day moments into timeless pieces or art in your home. The once-in-a-lifetime moments leading up to your wedding day can also be captured with an engagement session, day-after session, trash-the-dress, or an anniversary shoot. Coverage is also available for your engagement party and rehearsal dinner. Lily & Lime also offers Destination Wedding Photography packages within the country.
Lily & Lime will take the heart of emotion of your day and mix it with the iconic history of Washington DC to give you beautiful memories of one of the most special days of your life.
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Details
Destination Weddings
Destination Wedding Packages
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Bridal Portraits
Day After Session
Engagement
Trash The Dress
Photo & Video
Digital Files
Film Photography
Online Proofing
Photo
Printed Enlargements
Printed Proofs
Same-Day Edits
Second Shooter Available
Social Media Sharing
Wedding Albums
Photo & Video Styles
Artistic
Classic
Documentary
Dramatic
Lifestyle
Modern
Vintage
Wedding Activities
Getting Engaged
Rehearsals & Parties
After Party
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After Party
Awards and Affiliations
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Meet the team
Laura Evans
Manager
Hi, I'm Laura! I've always loved the simplicity of Lily & Lime's services, but know how important it is to feel supported while planning a wedding. That's where I can help! :) Let me know if I can check availability, go over package options, make suggestions based on budget, or just listen if you need to talk through your day.
Availability
Reviews
4.5
out of 5.0208 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
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Kayla E
1.0
10/22/2024
Save your money and take the pictures on your phone!!! We had a gorgeous blue sky and blue sea, followed by a gorgeous sunset. None of this was captured by our photographer. All of the photos were extremely overexposed, depicting a white sky and gray sea. Our gorgeous day is lost and we’ll now remember it as a very gloomy, overcast day. Example picture of sunny day, and sunset photo taken on our phones, alongside an example of the photographers daytime photo and sunset photo (both just overexposed white sky).
Vendor response 11/18/2024
Hi Kayla, it is always our goal to give our couples a gallery they can love for years to c...
ome, so we are sorry to hear that you are disappointed in your photos. We appreciate you scheduling a time to connect with our team so we can discuss this in more detail with you.
Natalie M
5.0
6/07/2024
Lily and Lime was effortless to work with! Tatiana (photographer) knew my priorities for the day and made everything happen. She completely blew me away with her professional, help and partnership throughout the entire day! We have not received all of our photos but the few we have are perfect! Highly recommend Lily and Lime and Tatiana! You won't regret it.
Vendor response 06/10/2024
Hello Natalie, thank you for your kind words! We're thrilled to hear that Tatiana made you...
r special day effortless and that you're pleased with the photos you've received so far. Thank you for choosing us!
Any questions?
Nalini A
5.0
6/05/2024
I would highly recommend Lily & Lime. From the beginning to the end of the process everything was extremely smooth. Communication with our service Coordinator, Nora, was quick detailed and helpful. Our photographer Nina listened to what we wanted and helped us get the most amazing wedding photos. We are so glad we worked with Lily & Lime!
Vendor response 06/12/2024
Hi Nalini, we're thrilled to hear that you had such a positive experience with us! It's wo...
nderful to know that Nora and Nina provided excellent communication and captured your special day beautifully. Thank you for your recommendation!
Ann L
5.0
1/29/2024
We had a limited budget, and Lily & Lime was really great. We were able to choose our photographer, and he was really easy to work with and did a great job. I was really impressed by the quality of the photos and the amount of edited photos that we received. I would definitely recommend Lily & Lime to any bride and groom.
Vendor response 02/16/2024
Hi Ann, thank you for your positive feedback! We're pleased to hear that our team was a gr...
eat choice for your budget. It's wonderful to know that you were able to choose a photographer who was easy to work with and did a fantastic job. We appreciate your recommendation to other brides and grooms!
Maverick R
5.0
1/26/2024
We highly recommend Lily & Lime for wedding photography! We were looking for a photography company within our tight budget that would satisfy all our needs and Lily and Lime was the perfect match for us. Through every stressful moment and the abundance of questions we had, the coordinating team as well as our photographer made the entire process smooth and left us feeling confident. Stephanie, our photographer, felt like family by the end of the night. She did an absolutely fantastic job! When our photos returned from editing we got the chance to re-live the best day of our lives thanks to her attention to detail. We love how L&L organized our photos into categories, it made our lives so much easier when sorting through to find our favorites. Thank you L&L and Stephanie for capturing our special day!
Vendor response 02/08/2024
Hello Maverick, thanks for recommending us. We're glad our coordinating team and Stephanie...
made the process smooth for you. Your positive feedback on the organization and attention to detail is much appreciated.
Miranda M
5.0
1/03/2024
Highly recommend Lily & Lime for photographing your wedding! They have easy communication and planning tools to allow for an easy planning process. The end results were breathtaking and more than we ever expected. Our photographer, Stephanie, was especially fantastic. She was able to connect with the kids in our wedding party who started off camera shy and by the end of the session had them giggling and smiling at the camera! She caught amazing candid photos and the editing of the photos was spotless. 10/10
Vendor response 01/08/2024
Hi Miranda, thank you for the high recommendation! We're thrilled to hear about your breat...
htaking results and the fantastic connection Stephanie had with the kids at your wedding party. Thanks for choosing us!
Olin A
5.0
11/10/2023
I had a great experience with Lily and Lime. We had a wedding with about 60 people and came away with incredible formal pictures and candids from the event, as well as some nice shots of us getting set up. Ahead of the event, we had a productive call with our photographer Nick who helped us brainstorm the shots we wanted to come away with at the wedding. Really great value for the cost. I would recommend them for any wedding.
Vendor response 11/16/2023
Hi Olin! Thanks for sharing your positive experience. We're thrilled to know that you had ...
a great time with our team. It's wonderful to hear that Nick helped you plan and that you got incredible shots. We appreciate your recommendation!
Chad P
5.0
10/30/2023
Jina was absolutely perfect on our wedding night! She had to replace our original photography who contracted sickness the day before the wedding- we couldn't ask for a more perfect photography! She captured all of the candid shots perfectly and we are really excited to see the moments she captured as it all seemed so seamless and effortless in guiding us to the shots she needed! Was dancing too even taking photos and even had time to capture our sparkler ending as well- thank you Jina!!!!
Vendor response 11/02/2023
Hi Chad, Jina seems to have done an amazing job, especially stepping in last minute. It's ...
great to hear that she captured your candid shots and sparkler ending seamlessly.
Tonya D
4.0
10/15/2023
It didn't start off the best but in the end customer service was great and they delivered great pics that captured very special moments.
Vendor response 12/18/2023
Hi Tonya, thank you for sharing this feedback with us. It is always our goal to provide ou...
r couples with a stunning gallery of images, and it seems like we didn’t meet your expectations. Our team goes through each photo individually by hand to edit each one, which can take a bit more time. We appreciate you continuing to work with us to make your gallery something you can love for years. Please let us know if there is anything else we can do to help.
JOSEF G
1.0
10/10/2023
: Disappointing Experience with Lily and Lime: Poor Video Quality, Noisy Drone, and Unwillingness to Refund
I recently had a rather disappointing experience with Lily and Lime, videography service that I had high hopes for. I hired them to capture a special event, but unfortunately, the outcome fell far short of my expectations, leaving me dissatisfied on multiple fronts: video quality, drone noise, and their refusal to compromise on a refund.
First and foremost, the video quality delivered by Lily and Lime was far from what I had anticipated. The footage lacked the crispness and clarity that I believe is essential for capturing the essence of any special occasion. Despite discussing my expectations with the videographer beforehand, the end result left me with grainy, pixelated, and subpar video footage that failed to do justice to the event.
Adding to my disappointment was the excessive noise produced by their drone during the shoot. I had chosen Lily and Lime in part for their promise of aerial shots, hoping to add a unique perspective to my event. However, the noise generated by the drone was not only distracting but also disruptive to the atmosphere I was trying to create. It significantly marred the experience for both me and my guests, and I couldn't help but feel that the lack of professionalism in managing the noise was a major letdown.
Perhaps the most frustrating part of my experience with Lily and Lime was their unwillingness to consider a refund or any form of compensation for the subpar service I received. I understand that sometimes things don't go as planned, but it's crucial for businesses to demonstrate a commitment to customer satisfaction. Despite my attempts to discuss my concerns and seek a resolution, I was met with resistance and a lack of willingness to acknowledge the shortcomings of their service.
In conclusion, my experience with Lily and Lime left me deeply dissatisfied. The poor video quality, disruptive drone noise, and their unwillingness to work towards a reasonable solution were all major disappointments. When hiring a professional service, one expects a certain level of quality and customer care that, unfortunately, I did not find with Lily and Lime. It is my hope that they take these criticisms to heart and work towards improving their services and customer relations in the future.
Vendor response 12/18/2023
Hi Josef, thank you for sharing feedback about your experience with us. Drone coverage is ...
not something that we offer our clients at Lily & Lime, as we understand it is a very specialized service. We understand that you and your videographer came to a separate agreement for drone coverage. Our team of editors then did the best we could to include this added footage to the standard video coverage we provided. Our customer support management team has been attempting to reach you to try and make your video something you can cherish for years to come. We look forward to working towards a resolution with you.
Allie S
5.0
8/30/2023
Lily & Lime made finding a wedding photographer SO EASY. it was so convenient to enter our details and have options instantly, with each portfolio and social media. They also make it so easy to plan your entire timeline and photography schedule. We could not recommend Lily & Lime enough!
Vendor response 09/01/2023
Hi Allie, thank you for recommending us! We're glad that our process made finding a weddin...
g photographer easy for you. It's great to know that our team was responsive to your questions and helped with planning. We appreciate your positive feedback.
David T
5.0
7/10/2023
My wife Leighann and I used Lily and Lime to book our photographer , Flash Gordon Photograph. Initially, we had booked another photographer that dropped out two months before our wedding but Lily and Lime quickly resolved our issue.
Our photographer was professional and went above and beyond to make sure we had a great experience despite weather conditions that took away from planned shots. We are so happy with Lily and Lime!
Vendor response 07/12/2023
Hi, David! Thank you so much for these amazing words. We are glad that we helped you lock ...
down a photographer. We make it a point to ensure that every couple has exactly what they need and want. Wishing you and your partner a great future ahead.
Callista G
5.0
7/07/2023
We had Abe as our photographer through Lily and lime photography out of Denver Co. Abe was amazing! He was so kind, and willing to take pictures of anything & everyone. Our photographer was efficient with his time, and punctual and was at every location, doing exactly as we asked & he exceeded our expectations. We cannot say enough praises about him or his work. If you want a perfect photographer! who practically blends in with the wedding party & family who feels more like a friend; but who's handling all of your wedding photos then choose Abe he's ideal. Lily and lime was also great, they were a lot of help all along & made everything easy to lock down a photographer.
Vendor response 07/12/2023
Hi Callista, thank you for a detailed and amazing review! We are especially glad to hear a...
bout Abe! He is amazing and extremely talented. We are also happy that our support helped you get exactly what you wanted! We love making your day special. 😀
David C
2.0
7/04/2023
Feedback provided to the company:
We have reviewed our wedding pictures. I would like to start by saying that our photographer was very personable and seemed to be a very nice person. she made contact a few days prior to review details briefly and was on time to our wedding. We have no complaints with her professionalism and she may be an amazing photographer.
With that being said to say we are disappointed with the outcome of our photographs is an understatement. Our venue was ABSOLUTELY gorgeous with so MANY opportunities for amazing photographs between David and I. it is a barn from the 1800's. The formal photos that were taken involving David/myself and our children/family were in one location during the 5 hours that she was there. Most of the photographs that were taken in front of the wooden walkway are off center and from an odd side angle. The photos that were taken in the actual wooded areas have weird lighting on our faces. As a bride I do not have one nice photo with my own daughter. I do not have one nice photo with my father or really even with my mother. We don't have any photos with our friends that are "photographer quality". We had many families there and asked for pictures of the family groups that where there, and there were none taken. as the bride and groom, we were never "posed". Were were never directed to a location, never directed on where or how to stand/pose, to put our hands here, scoot in this direction, let me fix your dress, nothing ... and the photos show this quality.
When the photographer made contact prior to the wedding, I looked at her professional portfolio and saw that it was mostly food photography and nature/landscapes. I didn't see any history of wedding photography. I think this may have contributed to the complaints that we stated above. When it is your wedding day, it shouldn't be up to the bride and groom who are swept up in the moments of their day to be sure that photos were taken with the important persons and in specific locations of their venue. It is my opinion that this should be at the organization and direction of the photographer and in the locations of the professional creative eye of the photographer. This is what you pay this professional fee for.
Out of the 25% of the images that are actually decent from this portfolio, the images that were taken by friends and family with I-phones are much better quality, have much better framing, are actually of who we would have liked to have pictures with from our wedding day. Honestly I only see one picture that I would choose from our official photographers album over those that were taken by our friends and family.
We can never go back and do this day over again. There were so many missed opportunities for amazing, intimate, beautiful wedding day pictures. The day was filled with so much love and this wedding photographers portfolio failed to capture these moments. We are so disappointed to have paid almost $1,500 for this quality of "wedding photography".
Vendor response 08/07/2023
Hi David, we appreciate you taking the time to review your experience with us and apologiz...
e that your expectations were not met by our team. We take your feedback to heart and want to make it right. I see the team has reached out to you and is working on a way forward with you. Please reach out directly should you need anything in the meantime.
Leigh Ann C
5.0
6/25/2023
Overall, excellent experience. We would never have learned about Flash Gordon Photography otherwise, and he was an absolute joy and pleasure to work with. Originally, I was panicked that I chose Lily & Lime because the first photographer we chose and loved backed out. I was really unhappy and had no idea that was a possibility. Thankfully, our rep connected us with other local photographers that were just as talented. Just be aware that this could happen!
Vendor response 06/28/2023
We're delighted to receive your glowing review, Leigh! It brings us immense joy to know th...
at we were able to exceed your expectations as your wedding photographers. Capturing the love and happiness of your special day was a true honor. Thank you for choosing us and for your kind words of appreciation.
Ryan A
5.0
5/13/2023
Lily & Lime did an excellent job with a solid questionnaire and fairly easy-to-use website to input additional information for coordinating photos that the photographer could easily use. Our photographer had incredible energy and worked well with us at several venues throughout the course of our wedding day.
Vendor response 05/17/2023
Thank you for taking the time to share your positive experience with us, Ryan! We're overj...
oyed that you appreciated our attention to detail and creative approach. It was a pleasure working with you and capturing the beautiful memories of your wedding. Your satisfaction is our top priority, and we're grateful for your recommendation.
Maegan R
5.0
3/14/2023
We had the pleasure of working with Amy (photographer) and Barry (videographer) they were OUTSTANDING! They worked so well with each other and had so many good ideas. I am so grateful for Lily & Lime for making my wedding day absolutely amazing. I cannot wait to see the pictures and videos!
Vendor response 03/16/2023
Hey Maegan, thank you for the amazing words! It is so thrilling and heartwarming to know t...
hat you loved working with our star talents Amy and Barry. We adored knowing that you loved your wedding photos and videos. We are proud of our hand-picked talents and feel glad whenever we come across beautiful words like these. Wishing you all the best for your future! Thank you once again for choosing us!
Mike M
1.0
3/05/2023
Stay away from Lily & Lime or you might get burned like we did. The whole reason we went with Lily & Lime was because of the quality of the photographers on their website, any of whom we would have been delighted to have. But even after spending what is a lot of money for us, including a $500 holiday fee that was not listed on their website, it was not enough for us to be able to pick our own photographer. We were disappointed we could not pick our photographer, but we still settled with L&L because of how solid all their photographers were. L&L ended up giving us none of the options they advertised, and instead they gave us someone totally unknown to us. We found out that we had been matched with this unknown photographer past the point of no return, and we were stuck with this person who we were praying was good. We were given some confidence because the photographer described themselves as a 3rd generation wedding photographer. However, their work was more like that of a friend of a friend who does photography part time to make ends meet. Their work was not bad but strongly mediocre. We do not want to bash the photographer because we know they were doing their best. Rather we want to emphasize how dishonest this process L&L set up was for everyone involved. The photographer asked us what made us pick them. We had to tell them that we didn’t see anything about them and that we didn’t have a say at all, which was very awkward to have to do. We trusted L&L to match us with a high caliber wedding photographer to capture our special day. In the end, they lied to us, and they lied to our photographer about what was really going on. We are very disappointed with the way Lily & Lime treated us and their overall lack of transparency. We would not recommend their services to anyone. We can never get that day back and make it right. But we hope this review saves you the same disappointment we were dealt.
Rachel D
5.0
12/16/2022
I absolutely loved working with Lily and Lime. It's been over a year later and I'm still in awe of our photos. My photographers we're punctual and so very creative. The direction I gave them for my photos was wonderfully executed, I was extremely hard to please in this department. They were friendly , professional, and had a great energy. The only critique I truly have is my photographer kept wanting to test the setting and the shots beforehand, instead of changing the settings on the fly (as I do working as a photographing professional in a similar field with children) which led to a large amount of time wasted taking a good amount of pictures, I believe. All in all, the shots taken were magical and everyone raves about them. It's what you would want for your wedding day.
Vendor response 12/21/2022
Thank you for your review Rachel. We are glad that you loved our photography services for ...
your big day as much as our photographers loved documenting your big day. Also, thank you for your valuable feedback about our photography team, it really helps us to deliver better services in the future. Congratulations on your wedding once again and we hope to work with you in the future.
Ray M
1.0
11/22/2022
Do NOT book if you are LGBTQ/Queer. My spouse and I got married and used their photography service in 2021. Our photographer made several passing homophobic comments and misgendered us during the wedding. I attempted to get in contact with customer support but received no call despite scheduling one. Very disappointed and heartbroken, which is also why it took me awhile to write this but I want other queer couples to know to be careful.
Harris I
5.0
10/13/2022
The response was fast immediate. Our photographer was amazing and came on time and was active the entire time helping us and ensuring everything went smoothly. Out favorite photos were as we left the ceremony. Highly recommend to anyone.
Vendor response 10/18/2022
Hey Harris, thanks for all the love and appreciation for our team! We were delighted to be...
a part of your celebrations. Thanks for choosing us. We hope to be a part of your future milestones!
Cara C
4.0
8/29/2022
We had a videographer and photographer for our wedding. Working with the company was good. We were assigned Scott for our photographer and he was great. He was very experienced and knew exactly what to do. Made the whole day go really smooth. Overall, we're very satisfied with our Lilly & Lime Experience.
Vendor response 09/09/2022
Hey Cara, thanks for choosing us for capturing your big day! We are delighted to hear abou...
t your experience, especially with Scott. He is indeed great to work with. Thanks again for all the love, appreciation, and kind words.
Morgan H
1.0
8/11/2022
I am so upset that I chose this company. I finally just got my photos and video back and am so disappointed. There are no photos of my bridesmaids & I getting ready, no photos of just me in my dress, no photos of my first look with my dad & brothers, & only 6 portraits of my husband and I (these are all items I requested to have). My photographer was completely unorganized the day of and just flew by the seat of her pants with no plan. Please please please, use a different company.
Kelly S
1.0
7/05/2022
We decided on Lily & Lime for a four hour wedding reception only — we were already legally married. We really just wanted the event captured and could not afford or justify the cost of a full photography package from a local photographer. Horrible decision. A few days before the wedding our assigned photographer called us. We told him we just wanted the reception captured. We did NOT want to do posed photos.
During the reception, the photographer kept interrupting my wife and I — during conversations with guests, even while eating — to ask us to pose for photos with other guests. I had to ask multiple times for him to stop doing this. He did this to our guests as well, frequently interjected himself to gather folks together for pictures. We reiterated that we wanted natural, photo journalism style photography. He made himself such an obvious presence at the wedding instead of being unobtrusive.
After about two months we got the pictures. If the pictures had been even decent, the annoyances at the wedding would likely have faded from our memories. Instead, we were met with the worst photography I’ve seen. I have zero professional photography skills and could have done a better job if I had been given a decent DSLR. The photos were all waaaaaat too dark OR extremely overexposed.
Photo quality aside, it appears minimal editing was done. An even half way decent editor could have made some of these photos at least decent looking — not great — but decent. I had to edit EVERYTHING I shared with family and friends because I was mortified by the quality.
Vendor response 07/18/2022
Hi Kelly, thank you for your honest feedback and we are very sorry our services did not me...
et your expectations. We have high expectations for our photographers and wedding coverage. I see a project manager has reached out to you. We hope to help in any way possible and are committed to working towards a resolution that works for you. Please reach out should you need anything.
Grant S
5.0
6/02/2022
No regrets hiring Lily and Lime. Great value and the pictures turned out beautiful. Highly recommend!
Vendor response 06/08/2022
Thank you so much for your love, appreciation, and recommendation, Grant! We are glad to h...
ear that you loved working with us and also had a great time. Best wishes to both of you!
Jennifer R
5.0
5/24/2022
I would HIGHLY recommend Lily & Lime for your wedding!! We used the company and are absolutely obsessed with the pictures!! We will cherish these forever!
Vendor response 05/30/2022
Thanks for all the love and appreciation, Jennifer! We loved your feedback and also had a ...
great time working with you. It fills our hearts with great joy knowing that you loved all the photos of your big day. Many more happy days to you both!
Nicky C
5.0
5/23/2022
We used Lily & Lime, who connected us with Nick, our photographer for our wedding in April 2022. First off, I would say that Lily & Lime is a great company to use with prices below most other photographers out there, but it may not be the company for you if you require more flexibility for your wedding or need to know/choose who your photographer is ahead of time. We were assigned our original photographer about a week out from our wedding, and he ended up calling out sick, so we were then assigned Nick on the day of our wedding. Nick was fantastic to work with and captured beautiful photos of us, all for a low cost due to the package we bought through Lily & Lime. So overall, we were very happy with the services that we received, but if you're thinking of using Lily & Lime, just be sure to know that you likely won't know who your photographer is until very close to your wedding.
Vendor response 05/26/2022
Hey Nicky, we are glad that you enjoyed and had a great time working with Nick. He is inde...
ed magic to work with. We are pleased to hear that despite everything, you enjoyed your wedding and loved working with us. Thanks for all the love and appreciation. Best wishes to both of you.
Beverly N
5.0
4/21/2022
I absolutely loved my wedding photos! I wasn't really sure what types of photos I wanted, but my photographer was very patient and helpful when it came to suggestions. I'm also usually very uncomfortable in front of cameras so I was a little anxious about that, but he did a spectacular job! My photographer was Rob Grant and he works in the DC/Maryland/Virginia area.
Vendor response 04/25/2022
Hey Beverly, we are glad to hear that our photographer Rob made you very much comfortable ...
in front of the camera. It fills our hearts with great joy knowing that our couple did love their wedding photos! Thanks for choosing us and making us a part of your big day! Best wishes to you both!
Windsor G
3.0
3/01/2022
Update 050322, they are working with me to rectify the issue and have valued responding to me. Their system was having issues making it impossible to talk to 1 person only, but that was resolved. I am very pleased with the help I've received rectifying the issue. I would recommend working with them.
Brian H
1.0
2/11/2022
We booked for our wedding 18 months in advance paid a lot of the balance. In the first month of booking.. we had some drastic scenarios change our course in that first two months. I reached out about possibly letting them keep the initial deposit and maybe I get the check back I recently cut them…(we are still 18 months away from the wedding at this point). I was informed I could not get any refund.. I know I know I’m sure I signed the dotted line somewhere. There are rules for a reason. I just kind of felt like with our wedding being 18 months out and being a reasonable person There was a way to let them keep over 800$ and me just get back a thousand. What’s funny about all this if I continued the initial plan. They would have been paid in full 15 months before the wedding lol.. like I understand your booked our etc.. but not 18 months sorry. It would have done them no harm to keep my deposit for wasting there time and sending me back my first payment.. as I said in the first thirty days of agreement I paid I think 1800$ ..I had to ask myself is this why this place is cheaper than the rest? Bc there likely consistently keeping peoples money on off scenarios like mine.
Look rules are rules. Can’t bend them all but I just feel anyone getting into bed with them should have the full understanding they will not likely work with you either. I was told I could use the “credit” toward another service down the line… it’s a great offer if you say we’re cancelling on them 3-6 months befor. But I was literally 18 months away at this point…
Idk man I would say your best bet is to stick with paying the extra 1k ti a private contractor that maybe won’t insist on having 5k paid. Fully over 16 months away from the service date
Kristen C
5.0
10/20/2021
We got so lucky with Inta G from Lily and Lime. She captured so many beautiful photos and rounded people up to pose. I wouldn't change a thing!
Vendor response 10/22/2021
Hey Kristen, we are pleased to hear about your experience with us! Thanks for all the love...
and kind words for Inta! She is great to work with! We are delighted to hear that you loved all your wedding photos! Much love to both of you!
Terri Y
5.0
10/09/2021
Lily & Lime was a great vendor to work with! My wedding was originally scheduled in July of 2020 but was postponed due to the pandemic. L&L never left me hanging and was contact with me throughout the year. Both my photographers were fantastic. Highly recommend. They were both easy to work with!
Vendor response 10/19/2021
Hey Terri, we are glad that to hear that we were everything that you were looking for on y...
our wedding day! It was indeed a pleasure to capture your beautiful day in the best of frames!
Barbara G
1.0
9/13/2021
The first red flag was when I inquired about WHO my photographer/videographer was so I could preview their portfolio and talk to them and really explain what I wanted. Keep in mind, photos and video were the most expensive part of my wedding because I wanted to preserve every memory of the day. I did not find out who my photographer/videographer was until 6/7 days prior. When I Googled the videographer, her portfolio appeared to be news reports from the early 2000s on poor quality cameras. There were no wedding videos in sight or even a mentioning that she works with weddings.
The day after my wedding, I received several complaints from my family members regarding the “attitude” they received from both the videographer and photographer. They said they were short with them and directed them around like drill sergeants. I was mortified. Even my now husband commented about how rude and abrasive they were toward the guys in the grooms suite. Now comes my real issue – the quality of the product I received. I had to wait weeks for even a few sneak peak photos. When I received the full photo album, hundreds of them were unedited. There were missing pictures of very specific events I asked for ample photos of. Every photo was staged and classic prom-style photos when I asked for candids. Every picture of my family and friends walking “down the aisle” was before they even got to the aisle and were making their way down a winding path, far away from the actual ceremony area. I found better pictures in the unedited albums than the ones that were edited. These are all moments that I will never be able to get back.
The video took even longer to come back. I waited nearly 4 months to get a mediocre video. I’m not kidding when I say I was cringing watching the video. The music was corny and editing was mediocre. The overall video actually made me upset to look back on my wedding day. I paid for a video that would make me feel elated and bring back all of the wonderful memories of that day. I’m so embarrassed by the “trailer” video that I haven’t even shared it with any of our family. Lastly, I responded to Lily & Lime’s request for a review of my services and was very honest with how I felt. After submitting the review, it took a few weeks to hear back from someone who requested to conduct a phone call to go over some of my issues and to see if there was a way to resolve them. They sounded willing to at least change the music on my video. We scheduled a phone call, which they called 20 minutes late and after I had already clocked back in for work. We went back and forth several more times to reschedule and finally settled on a new date/time. I was told I was scheduled on their calendar, therefore they would not be late to the call. They never even called me. It’s one thing to get bad service, but to get it on your wedding day and months later is another. Working with Lily & Lime has been an absolute nightmare and it is very clear they just don’t have the staff, time, or ability to handle this many weddings and clients while giving decent customer service. I am devastated to not have the photos and video I imagined and was sold on through their website and representative. I feel cheated and like I wasted my budget on a company that could truly care less about the impact their poor service has had on the most important day of my life. I would highly recommend you do your research and seek other options before working with Lily & Lime.
Vendor response 01/20/2022
Hi Barbara, we've been trying to reach you and Brian regarding the feedback you left and h...
ave not been able to reach you. Please contact us via phone or email when you have a minute - we hope to help and care very much about your satisfaction with Lily & Lime.
Molly H
2.0
7/23/2021
Do NOT use lily and lime. Your wedding photos will take 8-10 weeks to receive and everything is through customer service. We still have not gotten our photos and our wedding was on June 5th. Would not recommend.
Vendor response 01/20/2022
Hi Molly, we tried to reach you several times to discuss your image gallery, but have foun...
d you to be unresponsive. Please call or email us directly if we can help with anything.
Sarah B
4.0
6/04/2021
We had a great experience with Lily & Lime for our wedding last summer. Our photographer was phenomenal and was very knowledgeable and accommodating with what we were looking for. My only reason for not giving 5 stars is that we had to cut our 6 hour package down to 3 hours due to a change of plans with COVID and we were not able to get our money back for those other 3 hours. Lily & Lime did offer to credit us with canvas prints to equate to the money for the other 3 hours and those came out beautifully!
Vendor response 06/08/2021
Hey Sarah, we are delighted that you loved those canvas prints! The times are hard, but we...
always strive to offer the best of everything to our couples for their wedding day! It feels great that our talent could capture your wedding day beautifully. Thanks for the shout-out! We truly appreciate your kind words!
ANITA D
5.0
5/25/2021
I loved working with Lily and Lime. The appointment was easy to schedule and they contacted me on time. She answered all my questions and also gave suggestions catered to how our wedding was being done. I was highly satisfied with the price we paid as well as ALL the pictures that were captured. Every time I view our pictures I get emotional. Our photographer Leo was great. He arrived on time, & was very friendly & respectful of us & all of our family. He captured the perfect shots for the 4hrs he was with us. It was a great experience. Thanks Again Lily & Lime/Leo
Vendor response 05/26/2021
Sure, Anita! It was a pleasure working with you as well! Hearing that you enjoyed working ...
with us and everything was an easy breeze for you on the big way feels AMAZING! Thanks for the shout-out to Leo! All your love and recommendations are greatly appreciated!
Melanie P
1.0
5/19/2021
Honestly I thought that the pricing and packaging was too good to be true from the start and I should have trusted my instincts. The photographer and photos were good, I really have no complaints about that. The video however was extremely disappointing. We received our video about two months late, but I was patient and just excited to see it. When we did receive it I was shocked that a professional company had put it together. There was blurry footage, footage of people standing in front of the camera blocking it, terrible shots that showed people not smiling (I just don’t know why they would add some of the footage that they did), and the editing was SO bad. I cut shots together on my phone and edited them in like 30 mins (I’ve never worked in photography or videography) and made a better highlight video then they did in the 6-7 months that they spent working on it. I asked for all of my raw footage so that I could take it somewhere else or even edit it myself and they said that they would fix it. There was so much back and forth and then they forgot about me for a few months because the Customer Service Rep that was working with me left the company randomly and didn’t inform anyone of my video. 14 months after my wedding date I just gave up and ended the process with them and just downloaded the disappointing video that they made. This honestly is the most upsetting thing ever because when I watch that video it does not portray my wedding day at all. It does not fill me with happiness, it only makes me sad. I hope that this never happens to another couple, because everyone should only be filled with happiness and love when they watch their wedding video.
Vendor response 06/07/2021
Hi Melanie, thank you so much for taking the time to share your feedback. While we are dis...
appointed to know that your video fell short of expectations, we sincerely value your comments and take them to heart as we move forward.
Hi Melanie, I know the team has been in touch about edits for you and Brad. We are so sorry to hear that you're disappointed in your video, but we are more than happy to work on revisions for you. Please reach out anytime should you need anything regarding your video - we'd like to help and are looking forward to making this right for you.
A B
1.0
4/05/2021
Avoid at all costs! Shady practices and make sure you read the fine print VERY carefully as there are a lot of gotchas in there.
Vendor response 06/02/2021
Hi there, can you please reach out directly when you have a moment? Unfortunately, we don'...
t have enough information to confirm you as a client. We'd love to talk to you further about your concerns!
Gabby M
5.0
3/16/2021
Looking at the prices you almost would think it’s too good to be true. That couldn’t be further from the truth! This company went beyond our expectations and our photographer Winston was punctual and took amazing photos. We got the package for free engagement photos. I felt at ease knowing I can trust them on our wedding day. Our engagement shoot and wedding photos were so beautiful. I’m so happy we chose them and wouldn’t change that decision! Thank you so much Lily and Lime!
Vendor response 03/18/2021
Hey Gabby, we are really delighted to hear that you had an amazing experience with us! Tha...
nks for your kind words for Winston. We are glad that we got the chance to capture both your engagement and wedding day! It was purely a delight working with you too!
S N
5.0
2/21/2021
I was initially skeptical when I saw the price but I am so happy we took the chance! I cannot say enough about the customer service. Any time I had a question they were very quick and detailed in their email response. They were also very sympathetic to the COVID situation when we had to reschedule our wedding. And our photographer was wonderful. We had a great time working with him on our wedding day. I would recommend Lilly and Lime to EVERYONE. Thank you for the awesome service!!
Vendor response 03/02/2021
Hi there, we are glad that we were able to meet all your expectations. Thanks for the big ...
shout-out to our team! We highly appreciate your love and recommendation!
Gregory P
1.0
12/09/2020
I really wish I can give this business zero stars. First off we wanted to reschedule the photographer for our party next year due to Corona and they would not let us. It’s not like we planned for a pandemic to happen this year. They said have the wedding or not we keep your money. Second off we hired a second photographer and we never got the persons name. We got the name of our second photographer from our lead photographer. We had no clue if they were even going to assign a second photographer. If you want your photos back in a reasonable time don’t count on it. It took Lily and Lime two months to get our photos back which is absurd amount of time for photos. When we did get our photos back we were very upset at the photos that they took. Save your money and go with someone else.
Vendor response 12/30/2020
Hi Gregory, thank you for taking the time to share your feedback and we’re so sorry to hea...
r about your experience. We try to take every step to ensure that clients receive service that they are not only happy with, but enjoy looking back on. We hope to make it up to you and Nicole. I see that you’ve connected with our team lead recently, but please reach out in the meantime should we be able to assist in any way.
Morgan C
5.0
10/19/2020
My Husband and I were hesitant to hire a photographer from Lily and Lime at first because we had never heard of them. We also thought the low cost was too good to be true. However, we were blown away and completely impressed with everything about them. Lily and Lime has some the best customer service I have ever received, especially during a pandemic! They were flexible with us having to change our date and even gave us a discount for staying with them. Our photographer was experienced and took away any remaining worries we may have had. We received our Editor's choice photos back in one week and the remaining four weeks later. We have received endless compliments about how well the photos turned out. I would absolutely hire Lily and Lime again for future photography needs!
Vendor response 10/22/2020
Hey Morgan! Thanks for recognizing our efforts and praising us with warm words of apprecia...
tion. It is amazing to bring our best skills on canvas and serve you with the gorgeous wedding albums that you'd love to cherish forever. We are thankful that you trusted us for your big day celebration.
Lily J
5.0
10/16/2020
Olga was a dream to work with on our wedding day! My now-husband and I are somewhat camera-shy, but Olga made us feel so comfortable and was such a joyful presence that we ended up having tons of fun with her, exploring our venue for beautiful locations. Nick from Customer Support was also very accessible via email during preparation for any questions or updates regarding our event and how COVID would impact any possible changes, and was diligent in keeping us organized and on track. I'm so excited to see how the photos turn out!
Vendor response 10/23/2020
Hi Lily! We are happy to know that you enjoyed your wedding photography, unlike anything. ...
Thanks for giving us complete support during the entire ceremony that made us create the best photos for the two of you. Many many thanks from Olga and Nick for all your kind words! You'd soon get the wedding pictures and sure would love them.
Elizabeth G
5.0
9/24/2020
We loved Olga! She was able to do exactly what we wanted and the price was great. All of the photos were included in our rate and we were able to easily download all of our pictures just a few weeks after our wedding!
Vendor response 09/28/2020
Thanks a ton, Elizabeth for this wonderful review! Serving brides like you with awesome we...
dding pictures is more like a dream for us, and we are happy to turn it into a beautiful reality. Thanks for relying on us.
Sarah B
1.0
9/08/2020
I am giving Lily and Lime one star because I paid approx. $1000 for a photographer and I didn't know this but the photos aren't included. You have to buy the photos off the website. What a rip off. They are asking me to pay another $500 to download the pics. What a money trap.
Vendor response 09/14/2020
Hi Sarah, we think there may be a misunderstanding! You do not have to pay to download you...
r photos. We're happy to help you out, just contact us when you have a moment! You can reach us here customersupport@lilyandlime.com .
Emily B
1.0
7/24/2020
I booked a photographer from Lily and Lime a few months ago and have yet to hear from my photographer. I had reached out twice only to be told that I was booked, and to fill out my online profile (which I had done). Still haven't heard from photographer. Now though due to the current pandemic, unfortunately Washington has cancelled wedding receptions and any ceremonies with more than 30 people. My fiance and I were moving to another state immediately following the wedding, so rescheduling is not an option and we do not know what we will be doing anytime soon until the pandemic has passed. I gave Lily and Lime a call, the lady who answered was incredibly nice. However, they will only allow up to a 20% refund. While she is speaking to her management, I would not recommend using their services, because should any sort of emergency situation pop up, you will be losing quite a bit of money for ultimately no service what so ever.
Vendor response 11/09/2020
Hi Emily, the team has been in touch to try to reach a resolution with you. We'd like to b...
e able to help. Please call or email when you have a moment so we can talk about moving forward with an option that works for you.
Amanda L
4.0
3/23/2020
Lily and Lime enabled us to put together a package perfect for what we needed. They coordinate with the photographer(s) and videographer leading up to your event and help to relay all your event details to the talent team. The portal is helpful to organize your day of details, payments, access the finished photo albums, and provide additional details you want your photographer/videographer to have. There were confusing moments because some communication is automated through the web portal and other times you will have a rep reaching out to you. Overall, I would recommend because you have flexibility of photo/video packages, a selection of photographers and videographers to choose from, and it is affordable!
Vendor response 04/06/2020
Thanks a lot, Amanda for praising our team with such beautiful words. We loved to be a par...
t of your grand celebration and capturing all your special moments in photos and on video. Happy wedding to you! We appreciate you for recommending us!
Nicole D
5.0
3/13/2020
Affordable and easy! The customer service is responsive and easy to work with. The wedding planner guide helped me figure out exactly what I needed. I loved that we could pick our own photographer and customize the packages to what we wanted. Cynthia was awesome! Her photos are great and she fit right in with the party!
Vendor response 04/06/2020
Hi Nicole! We are happy to know that we made your wedding successful. A big thanks from Cy...
nthia and the entire team! :)
Tori P
5.0
3/02/2020
Dawn was amazing, Lily and Lime is a great company that has many promos and offers amazing pictures for a great price. I would recommend it to everyone. It was upfront here is the price and let me pick from a variety of photographers. I set up a timeline and then coordinated with my photographer. Everyone at my wedding complimented how interactive and helpful she was.
Vendor response 04/06/2020
Hi Tori! The entire team of Lily and Lime along with Dawn is super excited to read this wo...
nderful response. It is delightful to serve many more successful weddings like this. Thanks a lot for relying on us to capture yours!
Grace M
5.0
2/28/2020
We booked Lily & Lime because of its affordability, beautiful photos, and great reviews. We wanted something easy, simple but beautiful photos, and Lily & Lime did not disappoint. We had our photographer for 10 hours and the videographer for 8 hours.
Joe H., our photographer was awesome. He was very personable, funny, talented, and you could tell he loves his job. He got to my hotel room early and started working right away. He also got very creative with the photos which I’m very happy about. Our videographer, Ted was equally awesome. He was very personable and professional as well.
We received our preview photos 2.5 weeks after our wedding and they were beautiful! We got our final photos in 3.5 weeks and there were about 2,000 photos! The photos look amazing!
We received our video three months after our wedding. It came with a three-minute highlights video and an almost two-hour full wedding video. The videos were so beautiful, it made me tear up! I also love the background music they chose.
The only thing I would be aware of if you’re thinking of booking Lily & Lime is that the photographer you choose initially may not be the actual photographer you get on your wedding day. We had booked another photographer months in advance and one week before our wedding, we learned that the photographer was no longer available (we booked him 8 months before our wedding). I was very anxious and nervous about that but I’m so glad that our replacement photographer did an amazing job!
Overall, we are happy with our experience with Lily & Lime. They captured our wedding perfectly at an affordable price.
Vendor response 04/06/2020
Thanks a lot, Grace. It is so delightful to receive this amazing response from your side. ...
Joe and the entire team of Lily and Lime are grateful that you trusted us for your special day. Thanks once more for these very kind words!
Amanda G
5.0
2/11/2020
Choosing lily & lime was one of the easiest decisions when planning my wedding. They made everything so simple and responded to every email quickly. We had 2 amazing photographers that made the experience so much fun and knew exactly why type of photos we wanted. Every time I turned around they were snapping photos of us and my guests enjoying their night. Our videographer was also amazing, he captured every important moment. Unfortunately we had some audio issues at one point during recording and when the company realized this while putting together our highlight reel they offered us amazing compensation for the inconvenience. You can not go wrong with them! Oh!!! And of course the photos were AMAZING! I’m not one to ever like a photo of myself but they turned out beautiful and they really captured some wonderful moment that I may have missed it they were not there.
Vendor response 04/06/2020
Hey Amanda! Your review made our day! It's great to know how much you loved your wedding p...
hotos and video. Thanks for making us a part of your special occasion. We are so honored to have been included in your big day!
Sarah G
5.0
2/03/2020
We absolutely loved having Lawrence Santa as our photographer. He was spectacular. We had never had professional photos taken and he made my husband and I feel perfectly at ease and the photos came out looking natural. He was extremely professional and fun to work with.
Being a bit of a control freak, I did stress about not being able to communicate with Lawrence until a week before the wedding. But the customer services rep will help with anything you need until you're in touch with your photographer.
So happy with our decision to use Lily & Lime for our big day. The cost was a huge bonus. They were much cheaper than any other comparable companies. We also got all of our photos so quickly!
Vendor response 04/06/2020
Hey Sarah! It's nice to hear that you liked working with Lawrence! It is always wonderful ...
to work with clients like you who trust us completely. Thanks for letting us know how much you loved our work!
Brian M
5.0
2/02/2020
My wife and I are really glad that we went with Lily & Lime. Our photos turned out great and we loved that they were available online quickly after the wedding. In addition, our photographer did a great job of blending seamlessly into the reception to capture some great photos of our guests during the reception.
Vendor response 04/03/2020
Thanks, Brian! It is wonderful to receive such a lovely review. We are glad that you loved...
all the photos we captured!
S H
5.0
1/04/2020
We decided to have a very small wedding but did not want to forego quality photography. Lily and Lime was perfect for our needs as we were on a budget but then also didn’t want to go in blind with a photographer; we loved the ability to review the photographers available and choose one based on their work. I will say that based on the portfolio that Lily and Lime had up (on their homepage) in summer 2019, I was worried about finding a photographer who had experience with cross-cultural weddings but drilling down to the specific photographers themselves, I was able to find one that had experience with non-white couples (and kudos to L&L for having updated your portfolio with more diverse couples since then!).
Because of a hectic schedule we only spoke with our photographer, Olga, a few days before to finalize details but we’d been in contact with customer support (thanks, Chelsea!) since our booking and Chelsea was also key in reminding us that permits would be needed in public locations in Washington, DC. Olga was a fantastic professional (and lovely person) to work with and was so great about getting all the shots we wanted as we scurried from location to location. The website’s online schedule planner was a little glitchy and confusing and I’m hoping that they’ve updated it since summer but customer support gladly assists if needed. As for processing our photos, we received an email with access to Editor’s Pick photos 6 days after the wedding and the full batch 1 day after that (it was 8 hours of shooting with limited people so keep that in mind re: our processing time). Our family and friends loved the pics, as did we! We highly recommend Lily & Lime if you find a photographer on there who’s a great fit for your needs.
Vendor response 03/11/2020
Thanks a ton, for taking the time to share your experience with us. We are so glad that yo...
u loved your talents and their work. Thanks again for trusting us for your big day. It was awesome working with you! We appreciate your continued recommendations!
Sandy L
5.0
11/17/2019
Lily and Lime was great and easy to work with! Our photographer truly captured the beauty of our special day!!
Kelly D
5.0
11/01/2019
Lily and Lime was wonderful! Our photographer Eric was very accommodating and turned around our 1000+ wedding photos in a few days. He even provided a "preview" within 24 hours, which we LOVED receiving so quickly after our big day. Lily and Lime was a great bargain and I'd highly recommend them.
Anna A
5.0
10/31/2019
They were so easy to work with. Our photographer was great and SO helpful during the prep, ceremony and reception. We were SO happy with the photos and how quickly we got them back. Their packages are easy to customize and we were responded to quickly when ever we had questions.
Would recommend them to any one looking for good quality at a reasonable price!
Mary Jo M
5.0
10/18/2019
We loved Lily & Lime- it made the photography search incredibly easy and hassle free. I also loved that there was a point of contact in case anything went wrong on the day of (spoiler: it didn't! it was awesome!). The services were affordable and the online support was great.
Our photographer, Dawn, was great- she got fantastic photos because she was engaging and unobtrusive- the perfect combo. She was also a lovely person who was warm and understanding of a few nerves and incredibly excited for us after our I dos!
I have no intention of getting married again, but I were, I would definitely use Lily & Lime.
Tia M
5.0
9/15/2019
We are currently living in the UK but were planning a wedding in my hometown of Maryland. Lily and Lime made sifting through photographers incredibly easy for us. I was a little curious if the service was too good to be true with how easy it is to pick exactly what you want but the service was incredible and I highly recommend! The customer service was prompt, friendly and helpful.
As a note: While you get to pick your photographer months in advance, you wont get the contact details of your photographer until about a week before. I say this because I was in the middle of traveling to my venue while I had to coordinate final details even though I had asked for the details about 10 days out.
Roni P
5.0
9/13/2019
I was super impressed by the whole experience. We planned our wedding in 53 days, and it was PERFECT! The customer service is supportive, responsive, and respectful. We used two photographers, and we were so impressed by their professionalism, knowledge, and hard work. Then we got the pictures.... and we were BLOWN AWAY again! :) I highly recommend Lily & Lime.
Moriah R