Rebecca was hired as my wedding florist in May. She seemed really nice, open and willing to do whatever we wanted. She provided a great price when I told her everything I had envisioned for my wedding day. She was willing to deliver to my venue... as well as set up. At the time, I provided her with a few pinterest photos for my vision. Rebecca took what I had and provided a price. She didn't provide any photos of HER work and said she had "too many and couldn't possibly show us" as she was scrolling through her phone. I foolishly trusted her as she told me she would send me some as soon as possible. None were ever provided even after multiple requests.
Fast forward to a couple of months later, I met with Rebecca to view a sample of 2 of my centerpieces. They were absolutely awful. Basically, she took my two pinterest photos and poorly merged them together. She had no vision. These arrangements were something I could have come up with, and I am not a "PROFESSIONAL" florist. She also told me at this meeting that one of the centerpieces is now a rental! I was not told this in the initial meeting, and it is not written anywhere in the poorly-made "contract" (a "contract" she never signed.) I went in blind. Honestly, I didn't know what to say at the time. I happened to be with my mother who had made some well-deserved critiques to Rebecca. After the meeting, I called Rebecca and spoke to her about switching things around and what I was unhappy with, but it was not without argument. I couldn't get a word in. She thought it was all from my mother, but it wasn't. Plus, even if it was, that's between my mother and me, it is none of Rebecca's business! I'm paying for her services and expertise on floral arrangements, NOTHING ELSE. She said she would meet again to look at new centerpiece samples so I asked for her availability on 9/14. She told me she would check when she got back to her office. It has been almost two weeks, and I have not heard from her on her availability.
I called Rebecca today asking to peacefully cancel the contract (which, by the way, she never signed so it's not legally binding), and to receive all of my money back. She refused and hung up on me twice before I could even get in a word. My fiance, who is active duty military, also called, and she hung up on him without even allowing him to speak. I just want my money back so I can hire another florist. Rebecca has only added to the stress of planning a wedding. All I want are nice flowers for my wedding in 2 months. She hasn't provided a service, hasn't signed her side of the contract, and is therefore stealing my money. I just want all of my money back.