Lily Pad Floral Design

The florals turned out beautifully and you can't deny her talent, but where she fell incredibly short for us was in customer service, organization, and kindness. Upfront we gave her a mood board, photos of the venue, estimated guest count, number in the wedding party, estimated tables, rows, etc and were quoted at a price that seemed fair. The first time we met in person, we were told she would have a centerpiece for us to take a look at and a few options of colors to play around with. However, when we showed up she apologized that she was low on stock and we didn't have much to look at. We went over the estimate to finalize, but she spent a majority of the time talking about how busy she was and all the events she was responsible for, leaving us feeling incredibly unimportant. We met at the venue to walk through and discuss the final vision. She showed up with a centerpiece that was gorgeous yet completely off the color scheme. We had discussed that we wanted fall colors including ivories, deep burgundies, burnt oranges and general darkness overall. She showed up with bright summery true reds and oranges. We gave her feedback and she said she would make a revised arrangement later that week. She told us she was going to go to the flower market and send us more options and then the day she was supposed to she texted and said she had no orders and wasn't going to go. Another week went by and she finally went to the flower mart and sent over a revised arrangement which we felt looked great and we were relieved to feel like we were mostly aligned at this stage. We received a revised estimate and the price had DOUBLED. I wrote out exactly what had changed in the list from our original estimate and questioned why it had gone up so much. Her response was that the price of florals had gone up in general, but also that the "flowers we chose" were expensive. I had to ask her to problem solve with me and provide recommendations. We never saw a final arrangement. She shared a previous version image and a writeup of what else she was going to add. She sent me an invoice with final flower choices we agreed on one night, then in the morning began texting me photos of other flowers we had not talked about for me to review. When I said I was uncomfortable not having agreed on flowers before she placed an order for them, I was asked "what did I want from her" and was told to "let her do her job". I simply explained that I was confused and she said I am not changing the flowers from last nights estimate. That weekend at the wedding she came in, dropped the flowers without saying much, and just left. Didn't even set up the groomsmen just said "they're labeled in the box here you go" and bounced. My coordinator had to chase her down because we had agreed the mothers would get corsages (especially as one is handicapped and cant carry flowers) and she showed up with nosegays. She said "sorry I was told nosegays I have nothing to help tie them onto wrists" and drove off. Very unreliable, confusing, and unpleasant overall. We have been nothing but kind, patient, and understanding throughout the entire process only to be met with unprofessionalism. We regret not going with the other florist options as their prices were better and they were much more organized and kind and collaborative. If you are looking for a florist that you want to have minimal communication with and to just come up with something beautiful and drop it off she's your girl.