Limo House

We recently hired Limo House to provide transportation services for 70+ wedding guests between NoLita Manhattan and Dumbo Brooklyn. Despite providing detailed instructions multiple times to Limo House, the services rendered were unacceptable. We had paid full in advance for three buses to accommodate transport to the church and reception on the day of the wedding, yet only two buses materialized. Two large buses were instructed to pick up passengers from the Brooklyn-based hotel at 12 pm and the third bus was instructed to arrive at 12:20 pm for the bridal party. Only one of the 12 pm buses arrived. Calls were made to Limo House of which their response was to give us a list of the drivers and their numbers. Despite our queries to which bus was driven by whom, the dispatcher didn't have an answer. As time was critical, we placed guests onto the bridal party bus and other guests were asked to get an Uber ride at their expense. We called Limo House multiple times and were told all three were dispatched and that Limo House would provide GPS tracking for the buses. The missing large bus was tracked at our hotel in Brooklyn a full hour before the agreed upon pickup. The driver of the missing bus nor anyone from Limo House reached out to our wedding coordinator or ourselves to let us know of their 45-minute early arrival. We also encountered a similar situation after the church ceremony when we were waiting for the 3 buses to take the guests and the bridal party to Dumbo Brooklyn. Again, we crammed as many guests into the two buses that did arrive near the church with a dozen guests taking Uber service at their own expense. The sole reason we hired Limo House was to ensure our guests (many from outside NYC) have an enjoyable and stress-free experience. We looked at several transportation services before settling on Limo House, partially due to their professional looking website. That in itself is misleading, as the buses that picked us up were branded with other company names. I suspect that this company is more of a transportation broker that farms out jobs to independent drivers/bus companies. The owner (whom we dealt with on transactions) never stepped into the situation to remedy things, instead relying on a dispatcher. When we reached out after the wedding to Limo House about the situation, the company initially offered a $300 refund for the inconvenience. We counter-offered, asking for a refund of 1/2 of the missing bus cost. We were then informed that there would be no refund, as "services were provided as agreed". Puzzled by the response, multiple messages were left for Limo House asking for clarification with no response. It’s truly unfortunate the lack of response and professionalism that was exhibited. As a service business, we feel that Limo House should have taken ownership of the transportation mishap and provided a solution at the time or a reimbursement afterwards. Instead, they attempted to place blame on the wedding coordinator and ourselves, despite the fact that one of our large buses never picked up a single passenger on both trips nor called the coordinator or ourselves of the missing bus' location. A wedding is one of the most important days in one's life. You owe it to yourself and your guests to hire vendors who deliver the best experience possible. Do yourself a favor and look beyond Limo House for your transportation needs.