I gave only one star - this was the only vendor I had issues with a few days before my wedding and the day OF my wedding. My wedding was a Saturday and I had to call on Thursday because I had not heard from anyone when I was trying to confirm l...ogistics (after leaving several messages). I could tell the girl on the phone taking my info was working from home bc I kept hearing her dog bark in the background. She told me she'd call me later with the driver's name and number - that never happened. My major disappointment was that they were late picking us up. Pick up was supposed to be at noon and didn't happen.... so my brother took care of calling them and after going back and forth with them trying to figure out what happened.... they said the bus broke down. They did not call us to tell us that it'd be running late. At this time it was near 12:15. It was a lot of back and forth calls because they did not have an immediate resolution for us. I felt like the driver did not communicate the malfunction to the company so they were rushing trying to find transportation for us. 12:30 still no bus. Again, horrible communication with trying to track down driver. We began to make arrangements to get my bridal party at church via my neighbors' car because I was loosing faith. 12:40 a bus finally arrived. Dirty, undecorated, no glasses, no water, soda, beer, champange... nothing. The driver was insisting $200 cash (after we already paid in full). The drive was obnoxiously rude. No apology - horrible service. My brother voiced complaint to company and they sent that drive home and sent another one to be there after church ceremony to drive us for pictures and to reception. This driver was much nicer, but was wearing jeans and a shirt it looked like he slept in. Again, no red carpet, decorations, or beverages as mentioned with initial meetings. The radio didn't work, so thank god for iphones that we were able to plug in. Very disappointed in the service. I have no idea how they received the knot's award. Would not recommend to anyone. Not on your wedding day. I'm still waiting on a call back to talk to the owner to share my feedback with him. Horrible, horrible service. - - - if you are considering them, make sure you check out other reviews under "Limos Alive" (with a space) and you will see other brides have had similar experiences. It seems to be hit or miss with them.