The first impression was great. We were excited as we entered what seemed like would be an elevated experience. After I shared my vision and interests with our consultant, we walked the store to start pulling dresses. The first private moment t...he consultant had with me, she asked what my budget was, which of course is to be expected. I told her, and she completely discounted what I said and responding by saying oh well you will open up more possibilities if you spend X. Probably not the right approach or sales technique. A budget is a budget for a reason. That was the first sign of her not listening to our needs. She then started pulling random dresses that are completely the opposite of what I told her I was looking for. Dresses with colorful flowers, blue flowers, sequins, wrong necklines, poofy, etc when I specified a certain style. She insisted this was an effort for me to step out of the box and try other styles which might surprise me. Okay fine I’m open to trying, but ultimately thought she had an end goal. I thought there would be an aha moment when we tried all these styles, just to realize my true style. that moment never happened, all the dresses were totally off track and a complete waste of time. What really bothered me the most was that I specified early on that I have a birth mark on my collar bone and I need to have a neckline that would cover that. Again, she didn’t recognize that and pulled strapless among other cuts. She was becoming frustrated by the end, which surprises me cause how could she think someone who wanted a form fitting simple dress would be happy with a poofy floral strapless dress. She eventually muttered to my future mother in law “she(the bride) needs to just laser off that mole”. SO RUDE. Miss, I am 30 years old. Do you not think I’ve looked into that at some point in my life and would have it it was that simple? Overall, this place missed the mark on service which was a total bummer since we scheduled this to be our second stop of the day in hopes of making our decision there.