Overall, we loved our wedding at Log Haven, but there were definitely a few bad points along the way which I want to make others aware of in case it happens to them.
Firstly, the good stuff. Well, the location is amazing - the trees, lake, w...
aterfall...all are so beautiful. The food was delicious and the serving staff were polite and friendly. We had our wedding in the meadow and then had dinner in the restaurant with a few guests. It was a small wedding.
Now, sadly the bad points. We are 99% sure we weren't told about the additional 20% charge of the total amount, but when we asked about it after the shock wore off, we were told by the event coordinator that she 'has worked there for years and has never not told anyone about this cost' and that we were mistaken. She was absolutely correct in stating that it says in the event details that there will be an added service charge, but we naively thought that that was for the meal only. What we don't understand, is why isn't the charge in writing from the very beginning? Why is it just stated as 'service charge?' and not 'a 20% service charge'? We feel like it was really misleading. If all the costs are discussed upfront then there are no surprises later.
Secondly, my husband and I were in a long distance relationship, so we had asked that we both be cc'd in the emails so that we both got the information. This was virtually never done despite countless reminders to the event coordinator. I really felt like I was bugging her by constantly reminding her, but I'm not sure why 'reply all' just wasn't pressed after each email! It meant that I missed important information, and as my husband is in the military, he can't always check his emails on a regular basis. I would also ask her a few questions in the email, and would constantly only receive the answer to one of the questions in return, which meant numerous emails back and forth. I understand that they must be busy, but it was really unprofessional.
Also, There was a total of 13 people at our wedding. From the beginning, the coordinator knew that it was going to be between 12 and 14 people. A couple of months before I had asked the event coordinator the dimensions of the table so that I could get a table runner made for it and had asked for one long table. She said that wasn't a problem and gave me the dimensions. Then ONE WEEK before the wedding she emailed to tell us that we would be seated at 2 separate tables due to having 13 guests, and that we would be served separately due to having more than 12 guests. That really annoyed us as what's one more guest?! Surely an exception can be made? Luckily, in the end I reminded her about having all my decorations made and she managed to accommodate us, but that was a freak out I didn't need a week before the big day...
Really, the main thing was the extra cost. We did accept it in the end (and gave an additional gratuity as the day went really well), we just wish that they were upfront about the exact cost in writing from the beginning, instead of fingers pointing the blame at us 'not remembering' the cost discussion. It does seem like they have got a little too comfortable with their 5* rating, as the customer service was definitely not up to par.
Overall, yes, we would recommend Log Haven for your wedding, just make sure you ask about ALL the costs up front. It really is a beautiful place and we had a wonderful day.