Lombardi's on the Bay

fter we met since she never returned any calls or emails after she received our initial deposit. She was very spacey and had no idea of the rooms or capacity. After leaving numerous emails and messages I was finally in touch with another woman in the catering department. Once we met with her we were brought to a room which wasn’t even offered to us initially for our small party of 35, but we’re then told they have no elevators or ramps for handicapped… that in itself is worrisome for a venue. Keep in mind if they can’t get a small party of 35 right, I would be terrified to know what happens with a large reception. We were told the only room available for the Friday afternoon event was the main dining area but assured our tables and guests would be on the opposite side of the bar where no other guests would be and that the restaurant is usually very slow at that time and day of the week. Upon arriving with our guests we had already informed the staff days prior that we would be a little early and asked if our guests would be able to enjoy cocktails at the bar. When we got there the restaurant was packed. Our tables were not yet setup and there were other people in the area of our PAID IN FULL event. I was totally stressed out. They were so unprepared but that was JUST the beginning. Our guests proceeded to the bar with other restaurant goers, which was not supposed to happen. The one request I had of no glasses at the table that says “coors light” on them was completely overlooked and the linens I paid for were oversized napkins laid on the table overlapping each other. I proceeded to take pictures with the wedding party and came back to an even bigger mess. They were telling our guests that food we specifically paid EXTRA for to have on the menu was not available, then argued with me until they looked at the contract to see that we paid extra and they overlooked that as well. There was NO AC ON IN THE ROOM on a HOT august day, which myself, my husband and multiple guests had asked about and were ignored or told to ask our waiter. Keep in mind there was a beautiful room right next to us, EMPTY for our entire event, and from what I learned the entire day and night that had full blasting AC and a more private area. We were never offered that space. The only good thing about the dinner was the amount of food but then it got worse. My mother and I were served our dinner 15 minutes AFTER all of our guests had finished eating and were cleaned up. And to top that off, the manager on duty who was extremely nasty and I just learned was fired after our event, rushed me to “pay the bar tab” since it was 3 minutes over our party time. After ALL that he wanted me to rush to pay another bill. My husband spoke to him of how upset he was about everything and the manager told him to “take it out of the waiters tip” the young waiter was the ONLY one who did his job right and you could tell was trying to make up for managements lack of professionalism. Not his fault. This is management and owners fault. It is now over a week since our event and we have not heard a peep from ownership or new management. This is a complete disgrace and put a very big headache and heartache on our very special day. We will never return and urge you to look somewhere else! WHAT A MESS!

e were assigned a point person for the evening to oversee everything and the maitre de to make sure everything flowed. They were all wonderful to work with and everything was great. There is a beautiful outside area too so if people wanted to talk outside (away from the band) they could.