Our daughter's wedding was in November. The beauty and magic of this venue come from the architecture, the grounds, and the invited guests who help you celebrate. BUT that’s wher...e it stops…
- During the initial tour, they treated us like we were valued customers. All of that changed after signing the contract and paying the deposit. The staff called and texted several times to ask the same questions that had previously been answered multiple times. We booked the venue exactly 12 weeks before the wedding date, so the planning phase was short and they still couldn’t keep our file organized. They generally seemed uninterested and unprofessional.
- Also during the initial tour, the carriage house was set up for an event, and we were told that everything was included with the package price. However, during the planning meeting (which Fabiola was 30 minutes late for), the candle holder centerpieces were all of a sudden $25 per centerpiece to rent. The signed contract never stated anything about rentals, and there was not an itemized rental pricing sheet in the contract or in any of the follow-on correspondence. The cross in the ballroom/chapel was also a major item shown in the “all-inclusive” tour and was the deciding factor for our daughter when she chose this venue. The cross was not set up at the rehearsal the day before the wedding, and when we asked about it, we were met with rude remarks and informed that it is a rental item. Also, one of the employees, Keesha, was unprofessional during our rehearsal and was also rude to several guests on the day of the wedding.
- We paid for meals for 131 guests. At the last moment, 39 people were unable to attend due to illnesses and other various reasons. This was $1483.05 (before the added tax and service charges) worth of food that we paid for and were not given the opportunity to donate to a homeless shelter or give away at our discretion. During dinner service, multiple guests overheard the service staff say they were taking all of our extra food home with them. This is absolutely unbelievable!
- After the cake cutting, the staff took the cake to the kitchen for cutting and guest service. Upon returning from the sparkler send-off at 10:00, both wedding cakes as well as the hand-painted cookie favors were nowhere to be found. I assume the staff took those home as well. We came inside with almost two hours to spare before needing to be out of the venue, and all of the cake was gone!
- Most of our guests complained that the staff continuously removed food and drink items from the tables, even if they were mostly full. Guests had to make several unnecessary trips to get more drinks. Service was terrible!
- The contract states that a uniformed sheriff’s deputy is required to be on the grounds for security. There was no security officer at this event, which is required because alcohol was being served.
- For the bridal resort package where the couple stays the night, one employee remains on the grounds for the night for safety reasons…understandable if there's a separate space for the person to stay. But this man was out in the hall and spent the night in the room directly across from the bridal resort bedroom, which made the wedding night awkward and not romantic at all. Also, the bride and groom said the bed was extremely uncomfortable.
- If you're still not deterred, all of this and more can be yours for a hefty price of over $17,000!