Before booking Los Angeles Floral Couture/ Glendora Florist and the owner Dalel Snider, please read the following detail for centerpieces in our contract and take the time to form your own opinion regarding our dispute/review.
"Centerpiece
Flo...ral Menu: White and blue Hydrangeas, dusty miller, quicksand roses, succulents, Veronicas,
textures, curly willow and seeded eucalyptus (tucked in, hanging from bottom), queen annes lace,
blue thistle
Designed in Accent decor wooden boxes, please refer to the pictures.
Size 1 X 1 ft long
Full
"
From my understanding this reads that the centerpiece container should be 1 foot x 1 foot accent decor wooden boxes.
On the day of our wedding, July 22, we received centerpieces that were in a wooden container that were 4 inches by 1 foot. This is significantly smaller than what was listed on the contract and this container should have never been delivered and set-up at our wedding.
I immediately called and emailed the vendor stating our disappointment in what was delivered and told her to call us the following day. The Vendor did not reply to an email or phone call until Tuesday July 25. She mentioned her schedule was booked and did not have time to speak with us regarding this issue until the week after the wedding. She finally called us on August 2nd.
Overall, she took 1.5 weeks to speak with us regarding this issue. I feel that her responsiveness was unprofessional and she should have spoken with us the next day.
I do not feel the vendor attempted to be malicious, but I feel a major mistake was made regarding the size of the container and the vendor refused to admit their mistake and was adamant about not correcting the mistake with anything more than a simple apology.
My wife and I are extremely dissapointed with her approach to this resolution and her response time. We feel we should have received a portion of the cost of the centerpieces back. Please take this into consideration before booking this vendor.